{"id":414576,"url":"https://alion.io/job/repligen-field-service-engineer-ii","title":"Field Service Engineer II","company":{"id":8953,"name":"Repligen","domain":"repligen.com","url":"https://alion.io/company/repligen","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":92,"open_postings":3,"ghost_share":0,"stale_share":0.333,"repost_share":0,"time_to_fill_p50_days":49,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["South Korea"],"countries":["KR"],"hiring_countries":["KR"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":34000,"max_usd":77000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":6390},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Chromatography","optional":false}],"status":"live","first_seen_at":"2026-08-31T00:00:00Z","employer_posted_date":"2026-08-31","last_verified_at":"2026-10-22T13:10:32Z","board_verified":true,"closed_at":null,"days_open":54,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":54},"description":"The Field Service Engineer 2 (FSE 2) plays a vital role in delivering high-quality technical support and services for Repligen’s portfolio of bioprocessing products, including XCell™ ATF, TFF, TFDF systems, chromatography equipment, filling systems, and C Technologies analytical instruments. This customer-facing position requires a combination of technical expertise, problem-solving skills, and a commitment to excellence in service delivery.The Field Service Engineer 2 is responsible for installing, maintaining, and servicing Repligen products; XCell ™ ATF, TFF, TFDF, Chromatography, filling systems, and CTech Analytical products.\nServices will be executed at customer sites and at a Repligen locations throughout the FSE 2’s region.\nThe FSE 2 provides remote and on-site support and works closely with the Sales and Applications teams, product managers, and Repligen Service colleagues to resolve customer issues.\nThe FSE 2 maintains accurate documentation of all service activities and escalates issues as needed.\nProblem-solving tasks may include resolving mechanical/software issues; resolving operating system bugs; and reinstalling software or hardware.\nEnhance the customer’s positive experience by recognizing their needs and providing solutions that meet and often surpass those needs.\nDocument and distribute technical information regarding resolutions to field problems, hardware and software changes, and product quality improvements\nReview service manual documentation to ensure accuracy and current revision levels\nDeliver all post-visit findings and reports to appropriate internal stakeholders.\nManages customer install base data, updating Repligen systems with customer, contact and system information on an ongoing basis.\nFocuses communication on solutions and process improvements.\nShares timely information with their supervisor and/or colleagues regarding progress and results.\nFollow-up with customers and/or colleagues on all Service deliverables, pre and post service events.\nAbility to perform Repligen product installations, qualifications, and instrument user training.\nHas a deep understanding of Repligen hardware and software for products supported, with the ability to explain details to customers when helping them resolve issues.\nCan independently advise customers on routine matters and service.\nAssists with new product testing as needed.\nMentors others in the field in the scope of technology and process.\nAbility to navigate the organization and know which resources to pull in for different issues.\nAble to ask follow-on questions of Users or Lab Managers to gain a deeper understanding of the customers' needs, requirements, & plans.\nIdentifies opportunities to assist customers in additional ways, connecting them with Repligen resources (Applications, Sales, Technical Support, etc.) resulting in customer solutions and Repligen business expansion.\nStrong lead generation for services and products (service contracts, spare parts, new systems, etc.).\nAbility to travel frequently (50%+).\nMinimum Education & Experience\nBachelor’s degree in Engineering, Life Sciences, or related field; 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