{"id":2759892,"url":"https://alion.io/job/repligen-manager-field-service-2","title":"Manager, Field Service","company":{"id":8953,"name":"Repligen","domain":"repligen.com","url":"https://alion.io/company/repligen","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":92,"open_postings":3,"ghost_share":0,"stale_share":0.333,"repost_share":0,"time_to_fill_p50_days":49,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":130000,"max":160000,"currency":"USD","period":"year","gross":null,"usd_annual":160000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-16T00:00:00Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-25T14:29:12Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"Job Summary:The Manager, Field Service is responsible for leading and developing a high-performing team of Field Service Engineers (FSEs) across a North America territory (West Coast). This role drives operational excellence, customer satisfaction, employee engagement, financial performance, and continuous improvement while ensuring safe, compliant, and efficient service delivery. The Field Service Manager serves as a strategic partner to customers, commercial teams, engineering, quality, and product management functions to support business growth and deliver exceptional customer experiences.\nEssential Duties and Responsibilities:\nLead the Team of highly skilled Field Service Engineers across a North American territory.\nEnsure the health and safety of the Field Service team, colleagues and customers.\nAccountable for positive leadership of direct reports to include ongoing direction, coaching, and career development.\nEnsure that the Field Service team is:Challenged and Busy\nTrained and Developed\nCapable and Prepared\nMotivated and Appreciated\nSupported and Engaged\nProvided with all required tools and test equipment\nCompliant to all quality and safety requirements and standards.\nundefined\nDeliver Outstanding Customer Experiences\nEnsure that all service interventions are performed to provide the highest possible customer experience.\nManage customer complaints to a swift and satisfactory conclusion.\nEngage and collaborate to drive continuous improvement of the customer experience.\nEnsure the FSE's are supported by Technical Support, the Product Engineers, and Automation Engineers as required.\n\nDrive Operational Excellence\nEnsuring the effective and efficient operational execution of all Field Service jobs for the Field Service Team - Americas.\nEnsure the timely execution of system installations, preventative maintenance, demo kit maintenance, customer experience center demonstration/display systems, software installations, and system repairs.\nEnsure the capacity model is aligned with the needs of the Repligen Service team supporting Repligen serviceable products.\nEnsure the field service team schedule is optimized, efficient and effective.\nEnsure the required field service team capacity necessary to execute the schedule.\nThe RSM will also champion and collaborate on safety, quality, productivity and compliance initiatives.\nEnsure the field service team schedule is optimized, efficient and effective.\nCollaborate to ensure 'Service Readiness' for the launch of all New Product Introductions (NPI). \n\nAchieve Financial Targets\nThe Field Service Manager will be responsible for achieving Service Revenue and profitability targets as well as operational execution KPIs.\nProvide forecast information as required.\nSupport growth initiatives as required.\nChampion Continuous Improvement\n\nIdentify, develop, recommend and execute continuous improvement initiatives for the Field Service Team.\n QualificationsBachelors Degree required, BA/BS in an Engineering or Science oriented discipline.\n5 years prior operations or field service leadership experience preferred.\nProven experience leading a team, managing customer relationships\nAbility to develop and execute multiple priorities and approaches to meet objectives\nExceptional interpersonal skills\nWillingness to travel within your specified geographic region.\nProven leadership and ability to orchestrate resources and motivate teams\nExperience in managing a P&L or operational budget.\nService business savvy\n\nOur mission is to inspire advances in bioprocessing as a trusted partner in the production of biologic drugs that improve human health worldwide. Focused on cost and process efficiencies, we deliver innovative technologies and solutions that help set new standards in bioprocessing. The estimated salary range for this role, based in the United States of America is $130,000-$160,000. Compensation decisions are dependent on several factors including, but not limited to an individual's qualifications, location, internal equity, and alignment with market data. Additionally, employees are eligible to participate in one of our variable cash programs (bonus or commission) and eligible roles may receive equity as part of the compensation package. We offer a wide range of benefits such as paid time off, health/dental/vision, retirement benefits and flexible spending accounts. All compensation and benefits information will be confirmed in writing at the time of offer.","description_format":"text","description_chars":4464,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Bioprocessing"],"lifecycle":[{"event":"open","at":"2026-10-17T02:32:19Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 3","filings_12m":3,"filings_prev_12m":5,"green_card_filings_12m":0,"median_offered_wage_usd":137500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":77,"band":"hot","label":"Hiring now","p_open":0.9,"p_active":0.86,"p_room":1,"age_days":9,"expected_fill_days":49,"reasons":["conf:64","win:early"],"computed_at":"2026-10-25T05:49:26Z"},"pay":{"stated_usd_annual":160000,"is_top_pay":true},"html_url":"https://alion.io/job/repligen-manager-field-service-2","json_url":"https://alion.io/job/repligen-manager-field-service-2.json","meta":{"generated_at":"2026-10-25T15:44:20Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22741,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8953},"rest":"https://alion.io/mcp/rest/get_company?id=8953"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frepligen-manager-field-service-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frepligen-manager-field-service-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frepligen-manager-field-service-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/repligen-manager-field-service-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frepligen-manager-field-service-2"}]}