{"id":2054137,"url":"https://alion.io/job/repligen-senior-service-systems-infrastructure-and-analytics-manager","title":"Senior Service Systems, Infrastructure and Analytics Manager","company":{"id":8953,"name":"Repligen","domain":"repligen.com","url":"https://alion.io/company/repligen","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":92,"open_postings":3,"ghost_share":0,"stale_share":0.333,"repost_share":0,"time_to_fill_p50_days":49,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Analytics","role_family":"Analytics","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Boston, United States","Washington, United States","New York, United States","United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":134000,"max":192000,"currency":"USD","period":"year","gross":null,"usd_annual":192000},"salary_estimate":null,"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"C#","optional":false},{"name":"Master Data Management","optional":false},{"name":"Power Automate","optional":false},{"name":"Power BI","optional":false},{"name":"Python","optional":false},{"name":"SQL","optional":false},{"name":"Tableau","optional":false}],"status":"live","first_seen_at":"2026-10-07T22:53:59Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-22T13:10:32Z","board_verified":true,"closed_at":null,"days_open":16,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":16},"description":"Repligen is seeking a Senior Service Systems, Infrastructure & Analytics Manager to lead the systems, data infrastructure, integrations, and analytics that support our rapidly growing global service organization. Reporting to the VP, Service, this role sits at the intersection of technology, data, and service operations, partnering across Service, IT, Commercial Operations, Finance, Quality, and Field Service to build scalable solutions that drive business performance, operational excellence, and customer success.This role is expected to model our Leadership Behaviors-Integrity & Compliance, Customer Focus, Collaboration, Courage, Team Empowerment, and Accountability & Results-in all aspects of work.\nResponsibilities\nPartner with service leadership to define, document, and continuously improve global service business processes, standards, and best practices.\nTranslate business needs and user experiences into clear system requirements and scalable technical solutions that support the long-term growth of the service business.\nLead the design, configuration, implementation, maintenance, and optimization of service business systems and infrastructure on a global scale.\nDesign, manage, and enhance integrations between Salesforce, SAP, internally developed service applications, reporting platforms, and other business systems.\nDevelop and execute a service master data strategy, ensuring data integrity, governance, consistency, and accessibility across systems.\nBuild, maintain, and continuously improve dashboards, reports, and KPI frameworks that enable data-driven decision making and provide leaders with clear visibility into business performance.\nDevelop reporting and visualization solutions using Power BI, Tableau, and related analytics tools to deliver meaningful operational and strategic insights.\nCreate and manage data flows, queries, automations, and reporting structures that transform data from multiple sources into actionable business intelligence.\nAct as a trusted partner to Service, IT, Commercial Operations, Finance, Quality, and Field Service teams, building strong relationships and aligning stakeholders around shared business objectives.\nProvide technical guidance and business context to IT and development teams, helping prioritize enhancements, solve complex challenges, and identify opportunities for innovation.\nPromote consistency and operational excellence by driving adoption of global processes, systems, and reporting methodologies across the organization.\nDevelop training materials, user documentation, and support programs that empower users and enable successful adoption of systems and tools.\nEvaluate emerging technologies and analytics capabilities, proactively identifying opportunities to improve efficiency, scalability, visibility, and the overall customer experience.\nTake ownership of strategic initiatives from concept through implementation, driving measurable outcomes through collaboration, influence, and continuous improvement.\nHelp shape the future of the Service Systems, Infrastructure & Analytics function by contributing to team development, process maturity, and long-term organizational success.\nQualifications\nBachelor's degree in Computer Science, Information Technology, Engineering, Business Information Systems, or a related field.\n7+ years of experience in business systems, analytics, systems architecture, service operations technology, or related disciplines.\nExperience supporting field service, technical service, customer support, or equipment-based service organizations.\nStrong experience with enterprise platforms such as Salesforce, SAP, Power BI, Tableau, and related business systems.\nProven experience designing system integrations, APIs, data flows, reporting frameworks, and business process automation.\nExperience developing dashboards, KPIs, and analytics solutions that support operational and strategic decision-making.\nStrong understanding of data architecture, master data management, data governance, and data quality best practices.\nWorking knowledge of SQL, Python, Power Query, DAX, Power Automate, C#, HTML, or similar scripting and automation tools.\nDemonstrated ability to translate business requirements into scalable technical solutions and measurable business outcomes.\nProven success leading cross-functional initiatives and influencing stakeholders across Service, IT, Commercial Operations, Finance, and Quality organizations.\nStrong analytical, problem-solving, communication, and collaboration skills, with a customer-focused mindset and a commitment to continuous improvement.\nWhat Repligen Offers\nOur mission is to inspire advances in bioprocessing as a trusted partner in the production of biologic drugs that improve human health worldwide. Focused on cost and process efficiencies, we deliver innovative technologies and solutions that help set new standards in bioprocessing. The estimated base salary range for this role, based in the United States of America is $134,000-$192,000. Compensation decisions are dependent on several factors including, but not limited to an individual's ,qualifications, location, internal equity, and alignment with market data. Additionally, employees are eligible to participate in one of our variable cash programs (bonus or commission) and eligible roles may receive equity as part of the compensation package. We offer a wide range of benefits such as paid time off, health/dental/vision, retirement benefits and flexible spending accounts. All compensation and benefits information will be confirmed in writing at the time of offer.","description_format":"text","description_chars":5598,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Bioprocessing"],"lifecycle":[{"event":"open","at":"2026-10-07T22:53:59Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 3","filings_12m":3,"filings_prev_12m":5,"green_card_filings_12m":0,"median_offered_wage_usd":137500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":1}],"liveness":{"score":84,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.844,"p_room":1,"age_days":16,"expected_fill_days":49,"reasons":["conf:40","win:early"],"computed_at":"2026-10-24T06:02:35Z"},"pay":{"stated_usd_annual":192000,"is_top_pay":true},"html_url":"https://alion.io/job/repligen-senior-service-systems-infrastructure-and-analytics-manager","json_url":"https://alion.io/job/repligen-senior-service-systems-infrastructure-and-analytics-manager.json","meta":{"generated_at":"2026-10-24T09:02:49Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12942,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8953},"rest":"https://alion.io/mcp/rest/get_company?id=8953"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frepligen-senior-service-systems-infrastructure-and-analytics-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frepligen-senior-service-systems-infrastructure-and-analytics-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frepligen-senior-service-systems-infrastructure-and-analytics-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/repligen-senior-service-systems-infrastructure-and-analytics-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frepligen-senior-service-systems-infrastructure-and-analytics-manager"}]}