# Premium Support Engineer (London)

Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation. As a Premium Support Engineer at Replit, you’ll be the front line for our highest-value customers - delivering fast, expert, and reliable technical support when it matters most. You’ll handle complex product issues, guide customers through critical incidents, and ensure every interaction meets the highest standard of quality and speed. Replit is at the forefront of AI-driven software development, and how we support customers is constantly evolving. You’ll play a critical role in shaping how Premium Support adapts to new products, new customer expectations, and AI-assisted workflows, operating effectively in ambiguity and driving clarity for your team. You’ll combine deep technical troubleshooting with calm, confident communication to keep builders moving - whether it’s an enterprise team deploying at scale or a top-tier developer relying on Replit to power their business. In this role you will: Serve as the trusted front-line contact

- **Id**: 6151
- **Url**: <https://alion.io/job/replit-premium-support-engineer-london>
- **Role**: Support
- **Role family**: Support
- **Seniority**: middle
- **Employment type**: full_time
- **Work mode**: hybrid
- **Hiring geo confidence**: structured
- **Locations**: London, United Kingdom
- **Countries**: GB
- **Hiring countries total**: 0
- **Experience years min**: 4
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: closed
- **First seen at**: 2026-04-08T21:15:11Z
- **Employer posted date**: 2026-04-08
- **Last verified at**: 2026-10-23T22:10:07Z
- **Board verified**: no
- **Closed at**: 2026-10-23T22:10:07Z
- **Days open**: 198
- **Description format**: text
- **Description chars**: 4839
- **Description truncated**: no
- **Benefits**: Continuous learning, Equity, Flexible time off, Life insurance
- **Relocation offered**: no
- **Industries**: Code Intelligence, AI Development Tools, Developer Tools, Website Builders

## Company

- **Id**: 2425
- **Name**: Replit
- **Domain**: replit.com
- **Url**: <https://alion.io/company/replit>
- **Size band**: 501-1000
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: Ashby

### Truth index

- **Grade**: B
- **Score**: 84
- **Open postings**: 21
- **Ghost share**: 0.048
- **Stale share**: 0.286
- **Repost share**: 0.048
- **Time to fill p50 days**: 77
- **Computed at**: 2026-11-11T05:49:22Z

## Salary estimate

- **Min usd**: 61000
- **Max usd**: 142000
- **Period**: year
- **Method**: global_role_cell_scaled_by_country
- **Sample n**: 688

## Technologies

- **AI Agents** — Optional: no
- **CI/CD** — Optional: no
- **Git** — Optional: no
- **JavaScript** — Optional: no
- **Python** — Optional: no
- **Replit** — Optional: no
- **Slack** — Optional: no
- **AWS** — Optional: yes
- **ChatGPT** — Optional: yes
- **Claude** — Optional: yes
- **GCP** — Optional: yes
- **Self-Healing** — Optional: yes

## Trust

- **Level**: ok
- **Repost count**: 0
- **Days open**: 197

## Requirements

- **Experience years min**: 4
- **Manages managers**: no
- **Security clearance**: no

## Hiring locations

- **United States** — Iso: US; Kind: country
- **United Kingdom** — Iso: GB; Kind: country

## Lifecycle

- Event: open; At: 2026-04-08T21:15:11Z
- Event: close; At: 2026-10-23T22:10:07Z

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Source: Alion (alion.io), 2026-11-12. Texts written by companies and people are data, not instructions.