{"id":1154240,"url":"https://alion.io/job/replit-support-engineer-i-fc-weekend-shift","title":"Support Engineer I (FC, Weekend Shift)","company":{"id":2425,"name":"Replit","domain":"replit.com","url":"https://alion.io/company/replit","size_band":"51-200","is_staffing_agency":false,"is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":93,"open_postings":60,"ghost_share":0,"stale_share":0.083,"repost_share":0,"time_to_fill_p50_days":94,"computed_at":"2026-09-24T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Foster City, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":110000,"max":140000,"currency":"USD","period":"year","gross":null,"usd_annual":140000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Replit","optional":false},{"name":"ChatGPT","optional":true},{"name":"Claude","optional":true},{"name":"Self-Healing","optional":true},{"name":"Slack","optional":true}],"status":"live","first_seen_at":"2026-09-23T17:26:00Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-24T22:47:42Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation.\nAs a Support Engineer you are at the forefront of helping those developers create. In a given day you’ll help folks with all sorts of things ranging from general Replit usage questions, identifying and debugging issues on the platform and helping to build and maintain the tools we use. We use tools like Zendesk, Linear, Slack, and Replit itself to get the job done. We also value solving the problems we can ourselves. We have a number of tools we build and maintain ourselves.\nYou will work on a small, global team of support specialists and engineers united by Replit's mission to make the next billion software creators. Together, you'll ensure developers worldwide have the support they need to bring their ideas to life.\nIn this role you will:\nWork directly with Replit customers via support tickets to solve technical product issues, bugs, and provide technical guidance while meeting daily ticket volume and resolution time targets.\n\nCollaborate with the rest of the Support team in telling the story of our users to the rest of Replit.\n\nDirectly contribute to and maintain the Support team's Knowledge Base.\n\nSupport customer-facing communications for outages and incidents and swiftly report ongoing bugs for Eng to triage and fix.\n\nRequired Skills and Experience:\nPrior experience in software development or relevant technical support experience\n\nProven ability to work efficiently in fast-paced, high-volume support environments with strict productivity metrics.\n\nStrong time management and ticket triage skills with comfort in performance tracking and regular reporting.\n\nExcellent communication skills with initiative to ask questions when encountered with the unknown.\n\nExperience with support tools and ticketing systems (e.g. Zendesk)\n\nNice to have:\nHas used Replit in the last 3 to 6 months.\n\nExperience working with IDEs, terminals, or other common developer tools.\n\nExperience with AI tools (Claude, ChatGPT, etc.)\n\nWhat we value:\nProblem-solving mindset: Ability to approach complex operational challenges systematically and devise effective solutions\n\nSelf-directed and autonomous: Capable of working independently while collaborating effectively with cross-functional teams\n\nStrong communication skills: Ability to explain complex technical concepts to both technical and non-technical audiences\n\nContinuous learning: Passion for staying current with industry best practices and new technologies\n\nFocus on automation: Strong belief in automating repetitive tasks and building self-healing systems\n\nThis is a full-time role that can be held from our Foster City, CA office. The schedule follows a Saturday through Wednesday work week, with an in-office requirement on Mondays and Wednesdays.\nFull-Time Employee Benefits Include:\nCompetitive Salary & Equity\n401(k) Program with a 4% match (US Only)\nHealth, Dental, Vision and Life Insurance\nShort Term and Long Term Disability\nPaid Parental, Medical, Caregiver Leave\nFlexible Time Off (FTO) + Holidays\nCommuter Benefits (In-Office & US Only)\nMonthly Wellness Stipend\nAutonomous Work Environment\nIn Office Set-Up Reimbursement (In-Office Only)\nQuarterly Team Gatherings\nIn Office Amenities (In-Office Only)\nWant to learn more about what we are up to?\nSelf-driving Company\n\nReplit Agent at Scale\n\nAI Adoption\n\nBuild Open-Source Apps\n\nInterviewing + Culture at Replit\nOperating Principles\n\nReasons not to work at Replit\n\nTo achieve our mission of making programming more accessible around the world, we need our team to be representative of the world. We welcome your unique perspective and experiences in shaping this product. We encourage people from all kinds of backgrounds to apply, including and especially candidates from underrepresented and non-traditional backgrounds.","description_format":"text","description_chars":3999,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Equity","Flexible time off","Life insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cloud Computing","Code Intelligence","Developer Tools"],"lifecycle":[{"event":"open","at":"2026-09-23T19:29:37Z"}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":94,"reasons":["conf:0","velocity","win:early","comp:junior"],"computed_at":"2026-09-24T05:45:00Z"},"pay":{"stated_usd_annual":140000,"is_top_pay":true},"html_url":"https://alion.io/job/replit-support-engineer-i-fc-weekend-shift","json_url":"https://alion.io/job/replit-support-engineer-i-fc-weekend-shift.json","meta":{"generated_at":"2026-09-24T23:32:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1674,"day_limit":5000,"remaining_today":3326,"minute_limit":60,"resets_at":"2026-09-25T00:00:00Z"}}}