{"id":2030064,"url":"https://alion.io/job/report-a-critical-inc-supervisor-case-management-main-req","title":"Supervisor Case Management - MAIN REQ","company":{"id":1896712,"name":"Behavioral Health System Baltimore","domain":"bhsbaltimore.org","url":"https://alion.io/company/bhsbaltimore","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"UltiPro","truth_index":{"grade":"B","score":83,"open_postings":3,"ghost_share":0,"stale_share":0.667,"repost_share":0,"time_to_fill_p50_days":23,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Baltimore, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":63000,"max":null,"currency":"USD","period":"year","gross":null,"usd_annual":63000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"OneDrive","optional":false},{"name":"Outlook","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-07T11:20:52Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-20T06:18:20Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"Salary: $63,000 per year\nCatholic Charities of Baltimore, Weinberg Housing and Resource Center is seeking a Case Manager Supervisor to provide leadership and oversight for case management services within assigned program areas, supporting staff, strengthening service delivery, and ensuring clients are connected to appropriate resources. This role promotes consistent, high-quality case management through supervision, training, performance support, documentation review, data integrity, and timely reporting in alignment with Catholic Charities standards and applicable funder, agency, and program requirements.The work schedule is Monday to Friday 9 AM - 5 PM.\nCatholic Charities of Baltimore Weinberg Housing and Resource Center is a low-barrier emergency shelter that provides homeless services to over 275 adult men and women each night in the City of Baltimore. Our services include shelter, convalescent care, breakfast and dinner, showers, laundry, case management and a variety of life skills and empowerment classes - with a focused goal of assisting residents in obtaining permanent housing.\nJOB DUTIES & RESPONSIBILITIES:\nLeads and manages program staff through hiring support, orientation, training, supervision, coaching, performance evaluation, corrective feedback, and ongoing development to promote high-quality service delivery.\nAssigns, monitors, and reviews staff work to ensure case management practices are timely, consistent, client-centered, and aligned with program, funder, and agency expectations.\nOversees case management operations, including documentation review, case plan monitoring, service coordination, and compliance with record-keeping standards to support positive client outcomes.\nProvides direct client service support as needed, including carrying an assigned caseload, coordinating referrals, advocating for client needs, and connecting clients with appropriate community resources.\nCollaborates with Case Managers, Crisis Prevention Coordinators, Housing Specialists, and community partners to maintain current resource information for health, mental health, substance use, education, employment, housing, and related support services.\nMaintains compliance with applicable agency policies, funder requirements, confidentiality standards, mandated reporting obligations, documentation timelines, and data quality expectations.\nPrepares, reviews, and submits required program reports accurately and on time, ensuring data is complete, reliable, and aligned with funder, agency, and program requirements.\nMonitors data integrity by reviewing database entries for accuracy and completeness, identifying and resolving data quality issues, and supporting reporting, compliance, program evaluation, and informed decision-making.\nExercises sound judgment in day-to-day supervision, service coordination, documentation review, and prioritization of urgent client or program needs; consults with program leadership on complex service concerns, employee relations matters, safety issues, and situations that may create legal, ethical, or compliance risk.\nEscalates compliance concerns, safety issues, service barriers, and other significant program matters to appropriate program leadership in a timely manner.\nPerforms other duties as assigned.\nPROGRAM/POSITION SPECIFIC DUTIES:\nEmployees working in the following program(s) or position(s) have responsibilities that are in addition to the above core duties and responsibilities. These include, but are not limited to: \nWHRC:\nOversees WHRC-specific ClientTrack and ServicePoint requirements, including case notes, reports, entries and exits, annual updates, client goal progress, and documentation required for MOHS and other reporting expectations.\nSupports program performance goals by ensuring 55% of clients served transitioned to permanent housing.\nMonitors and supports program performance to achieve a high level of performance on quarterly MOHS report cards and address identified areas for improvement.\nSupports WHRC’s employment outcome goal by coordinating employment-focused referrals and resource connections designed to increase employment opportunities for clients served by 20%.\nResolves WHRC-specific ClientTrack data quality issues, including duplicate entries and incomplete records, to support accurate quarterly reporting and strong MOHS report card performance.\nDriving (Agency and/or personal vehicle) is required for this position. Driver must be at least 21 years of age, with a minimum of 2 years of driving experience, and a valid driver’s license issued by the state of residence. There can be no state issued restrictions on the licenses that would impede drivers’ ability to operate the vehicle as required by the Agency, and there must not be more than three (3) points on their driving record.\nEDUCATION & EXPERIENCE REQUIREMENTS:\nBachelor’s degree in human services, social work, psychology, counseling, public health, human services administration, or a related field required.\nFour (4) years of related case management, human services, social services, housing, immigrant services, or comparable experience required, including at least two (2) years in a supervisory, lead, or staff oversight capacity.\nExperience with program reporting, database documentation, funder compliance, trauma-informed service delivery, crisis response, community resource coordination, and supervision of case management or direct service staff.\nREQUIRED SKILLS & ABILITIES:\nExhibits strong interpersonal skills with a courteous and professional demeanor towards staff, clients, and visitors.\nDemonstrates excellent verbal and written communication skills, ensuring clarity and effectiveness in all interactions.\nExhibits strong relational and supervisory skills, fostering positive relationships and team dynamics.\nDemonstrates discretion and professionalism in all situations, maintaining confidentiality and integ\nExhibits exceptional planning and organizational skills, ensuring tasks are executed efficiently.\nPossesses the ability to influence and engage staff, fostering motivation and teamwork.\nUtilizes effective conflict resolution skills to address issues and maintain a positive work environment.\nApply strong critical thinking and problem-solving skills to navigate challenges and make informed decisions.\nEffectively prioritizes tasks and delegates activities as appropriate to ensure optimal workflow and productivity.\nRequires proficiency in using computer systems and software to perform job function, including but not limited to, basic Windows PC, web browsing (i.e., Chrome, Internet Explorer, etc.), and Microsoft Outlook. Knowledge of other Microsoft Office applications, such as Word, Excel PowerPoint, Teams, and OneDrive is preferred.\nPHYSICAL REQUIREMENTS & WORK ENVIRONMENT:\nFlexibility may be required to work beyond standard hours, including weekends and holidays, as needed.\nPositioning oneself in ways to accomplish tasks in various environments, including navigating tight or confined spaces as needed to complete job responsibilities.\nRemaining in a stationary position, which may involve standing or sitting for extended periods, as required to complete tasks or duties associated with the role.\nMoving about to accomplish tasks or transitioning between different work sites, which may involve walking, standing, or traveling to various locations as required by the role.\nEngaging in communication with others to exchange information, which may involve speaking, listening, writing, or using electronic communication methods to ensure clear and effective understanding. This includes both verbal and non-verbal interactions with colleagues, clients, or external parties.\nRepetitive motions involving the wrists, hands, and/or fingers, including tasks such as typing, data entry, or handling small objects. These repetitive activities may occur throughout the workday and require attention to ergonomics to ensure comfort and minimize strain.\nAssessing the accuracy, neatness, and completeness of assigned work to ensure it meets quality standards and adheres to established guidelines.\nHearing and vision abilities, with or without correction, sufficient to drive safely and effectively observe and communicate with others.\n\nWe offer a wide range of benefits to meet the ever-changing needs of our employees including but not limited to:\nHealth/Dental/Vision\nMandatory & Free Leave\n403(b) Retirement Plan with a discretionary employer contribution \nTuition Advancement\nPaid Parental Leave\nJoin Catholic Charities of Baltimore where you will be an important member of a trauma-informed care organization that promotes a culture of safety, empowerment, healing, and self-care, and that believes that every person has infinite worth and promise.\nCatholic Charities is an equal opportunity employer","description_format":"text","description_chars":8826,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Parental leave","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care","Hospitals & Health Systems","Psychiatric Care"],"lifecycle":[{"event":"open","at":"2026-10-07T14:02:41Z"}],"visa":[],"liveness":{"score":74,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.825,"p_room":0.9,"age_days":12,"expected_fill_days":23,"reasons":["conf:3","win:mid","comp:junior"],"computed_at":"2026-10-20T05:45:00Z"},"pay":{"stated_usd_annual":63000,"is_top_pay":false},"html_url":"https://alion.io/job/report-a-critical-inc-supervisor-case-management-main-req","json_url":"https://alion.io/job/report-a-critical-inc-supervisor-case-management-main-req.json","meta":{"generated_at":"2026-10-20T10:39:22Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11653,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1896712},"rest":"https://alion.io/mcp/rest/get_company?id=1896712"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Freport-a-critical-inc-supervisor-case-management-main-req"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Freport-a-critical-inc-supervisor-case-management-main-req"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Freport-a-critical-inc-supervisor-case-management-main-req"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/report-a-critical-inc-supervisor-case-management-main-req\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Freport-a-critical-inc-supervisor-case-management-main-req"}]}