{"id":4072232,"url":"https://alion.io/job/repowr-customer-success-manager","title":"Customer Success Manager","company":{"id":3791851,"name":"REPOWR","domain":"repowr.com","url":"https://alion.io/company/repowr","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Zoho Recruit","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chattanooga, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HubSpot","optional":false}],"status":"live","first_seen_at":"2026-07-21T00:00:00Z","employer_posted_date":"2026-07-21","last_verified_at":"2026-11-11T13:57:56Z","board_verified":true,"closed_at":null,"days_open":113,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":113},"description":"REPOWR is looking for a high-energy Customer Success Manager to be both problem-solver and growth partner for our suppliers, carriers, and brokers - resolving issues that come up day to day while helping each partner get more value from our platform.\nThis role is ideal for someone with a freight broker, carrier operation, or logistics background who thrives in a competitive, fast-paced tech-enabled environment. You will focus on both the supply and demand side of our ecosystem, helping partners optimize their asset utilization and generate revenue through continuous platform usage. You'll own a portfolio of active accounts, responsible for partner satisfaction, retention, and account growth.\nIn this role, you will:\nField incoming partner issues and prioritize by urgency and complexity\nDiagnose root cause behind transaction, booking, payment, or listing problems\nEscalate complex cases to Product or Operations and track them to close\nOnboard and train users on the platform\nFlag underperforming accounts and recommend ways to re-engage them\nMaintain accurate case and account records in HubSpot\nRequirements\n2+ years in transportation, freight, broker, or carrier customer support or operations, with hands-on client-facing experience\nSharp communicator, equally effective verbal and written\nTechnically adept and at ease navigating multiple systems and platforms day to day\nThrives under pressure and adapts well to a high-volume, fast-changing workload\nDriven by measurable outcomes and comfortable being held to performance targets\nSkilled at earning trust and keeping partners engaged over the long term\n Chattanooga, TN candidates preferred; hybrid or remote considered for the right fit.\nBenefits\nCompetitive pay, 401(K), Health, Unlimited PTO, Quarterly Bonus Plan","description_format":"text","description_chars":1783,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Unlimited PTO"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Transportation & Logistics","Logistics"],"lifecycle":[{"event":"open","at":"2026-11-11T13:57:56Z"}],"visa":[],"liveness":{"score":6,"band":"cold","label":"Long shot","p_open":1,"p_active":0.212,"p_room":0.28,"age_days":113,"expected_fill_days":38,"reasons":["conf:0","win:tail","crowd:"],"computed_at":"2026-11-11T14:50:21Z"},"pay":null,"html_url":"https://alion.io/job/repowr-customer-success-manager","json_url":"https://alion.io/job/repowr-customer-success-manager.json","meta":{"generated_at":"2026-11-11T14:50:21Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":27475,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3791851},"rest":"https://alion.io/mcp/rest/get_company?id=3791851"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frepowr-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frepowr-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frepowr-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/repowr-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frepowr-customer-success-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4072232}},{"tool":"search_jobs","arguments":{"company":"repowr.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4072232},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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