{"id":1178266,"url":"https://alion.io/job/repro-tech-blog-customer-success-engineer","title":"Customer Success Engineer","company":{"id":19954,"name":"Repro","domain":"repro.io","url":"https://alion.io/company/repro-tech-blog","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"HERP","truth_index":{"grade":"D","score":40,"open_postings":27,"ghost_share":1,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tokyo, 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Engineerは、当社が顧客に提供する価値を最大化するため、当社マーケティングツールの利用における顧客課題を解決することがミッションです。\nそのため、当社マーケティングツールのSpecialistとして技術からマーケティングまでの幅広い知識を持ち、関係部署と連携しながら課題解決をディレクションします。\n業務内容\n￣￣￣￣\n・当社ツール活用に関わる顧客課題の解決\n・課題解決に向けたiOS、Android、ReactNative、Flutter、React、Vueなどの様々なPlatformやFrameworkの調査やサンプルコードの提示\n・Customer SupportやCustomer Successへの技術的な教育\n・サポート業務の自動化などを通したオペレーションの最適化\n・顧客が参照するドキュメントの執筆・メンテナンス、技術紹介記事（Qiita, Stackoverflow, CodeZineなど）の執筆\n・Customer Successと協働し、各種技術セミナーの企画立案や遂行（登壇・講師・メンター）\nRequirements\nCustomer Success Engineerは、当社が顧客に提供する価値を最大化するため、当社マーケティングツールの利用における顧客課題を解決することがミッションです。\nそのため、当社マーケティングツールのSpecialistとして技術からマーケティングまでの幅広い知識を持ち、関係部署と連携しながら課題解決をディレクションします。\n業務内容\n￣￣￣￣\n・当社ツール活用に関わる顧客課題の解決\n・課題解決に向けたiOS、Android、ReactNative、Flutter、React、Vueなどの様々なPlatformやFrameworkの調査やサンプルコードの提示\n・Customer SupportやCustomer Successへの技術的な教育\n・サポート業務の自動化などを通したオペレーションの最適化\n・顧客が参照するドキュメントの執筆・メンテナンス、技術紹介記事（Qiita, Stackoverflow, CodeZineなど）の執筆\n・Customer Successと協働し、各種技術セミナーの企画立案や遂行（登壇・講師・メンター）\nPreferred Experiences\n・半年以上のWeb/App Serviceの開発・運用経験\n・カスタマーサポート・テクニカルサポート経験1年以上\n・オペレーション業務における業務の効率化・改善の実務経験\n・組織間の連携にまつわる業務の見える化・効率化の実務経験\n・英語スキル :ビジネスレベル（TOEIC800点以上）\n・iOS, Android, Reactnativeのなどアプリ開発・運用経験\n・React, Vueなどのフロントフレームワークを用いたSPA開発・運用経験\nWe are looking for\n・困っている人を助けたり、課題解決に向け顧客と一緒になって考えられる\n・技術的な観点だけでなく、ビジネスにも貢献したい\nWorking Conditions\nSalary\nLocation\n本社\n〒151-0053 東京都渋谷区代々木1-36-4 全理連ビル\nJob Type\n正社員\nWork hours\n勤務時間\n・フルフレックス制（コアタイム無し）\n休日・休暇\n年間125日\n(内訳)\n・完全週休二日制\n・土曜 日曜 祝日\n・年末年始休暇：12/29~1/3\n・その他慶弔休暇あり\n有給休暇\n・付与タイミング：入社月\n・付与日数：入社月によって2日〜13日の間で変動\nProbation 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