{"id":3529716,"url":"https://alion.io/job/reproplan-technical-support-application-specialist-mwd","title":"Technical Support & Application Specialist (m/w/d)","company":{"id":686131,"name":"reproplan","domain":"reproplan.de","url":"https://alion.io/company/reproplan","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Join","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Berlin, Germany"],"countries":["DE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":38000,"max_usd":79000,"period":"year","method":"role_country_seniority_unknown","sample_n":71},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-30T12:00:00Z","employer_posted_date":null,"last_verified_at":"2026-10-30T12:00:00Z","board_verified":false,"closed_at":null,"days_open":9,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":9},"description":"*Reproplan Berlin OHG** · Vollzeit · vor Ort in Berlin · ab sofort\nBauherren, Architekten und Generalunternehmer steuern mit unserer eigenen SaaS-Datenbanklösung mehrjährige Bauprojekte. Sie sorgen dafür, dass das System rund läuft, und sind erste Ansprechperson für unsere Kunden. **Quereinstieg ausdrücklich willkommen** – wir arbeiten Sie gründlich ein.\n## Ihre Aufgaben\n**Kundensupport:** Sie beantworten Anfragen per Telefon und E-Mail, lösen Probleme und erklären die Software verständlich.\n**Systembetreuung:** Sie pflegen Daten und Dokumente, verwalten Benutzerkonten und Berechtigungen und passen Einstellungen an.\n**Schnittstelle zur Entwicklung:** Sie geben Kundenfeedback weiter, testen neue Funktionen und helfen, Fehler zu finden und zu beheben.\n**Dokumentation:** Sie halten Supportfälle nachvollziehbar fest und leiten komplexe Themen an die richtigen Kollegen weiter.\n## Ihr Profil\nSicherer Umgang mit Windows, MS Office, Ordnerstrukturen, Netzlaufwerken und Cloud-Speichern\nTechnisches Verständnis und Lust, Neues zu lernen\nFreundliches Auftreten am Telefon und klare Sprache in E-Mails\nSehr gute Deutschkenntnisse in Wort und Schrift\nStrukturierte, sorgfältige und selbstständige Arbeitsweise\n*Von Vorteil, aber kein Muss:** erste Erfahrung im IT-Support oder in der Datenpflege sowie Berührungspunkte mit der Baubranche.\n## Wir bieten\nGründliche Einarbeitung in unsere Software und Abläufe\nEin kleines Team mit kurzen Wegen und direktem Draht zur Entwicklung\nEchte Entwicklungsperspektive: Bei Interesse wachsen Sie Schritt für Schritt in Datenbankdesign, Fehleranalyse und Programmierung hinein\nEinen sicheren Arbeitsplatz in einer spezialisierten Nische der Baubranche\n## Interesse?\nSenden Sie uns Ihren Lebenslauf und ein kurzes Anschreiben mit Ihrem frühestmöglichen 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