{"id":3322579,"url":"https://alion.io/job/republic-airways-hr-shared-services-specialist","title":"HR Shared Services Specialist","company":{"id":1966504,"name":"Republic Airways","domain":"rjet.com","url":"https://alion.io/company/rjet-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":77,"open_postings":15,"ghost_share":0,"stale_share":0.933,"repost_share":0,"time_to_fill_p50_days":26,"computed_at":"2026-10-29T05:49:05Z"}},"role":"HR","role_family":"HR","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Indianapolis, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":53000,"max_usd":100000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1495},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-26T00:00:00Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-10-29T10:42:04Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Job Category:\nHuman ResourcesPOSITION PURPOSE\nThe HR Shared Services Specialist is responsible for first-line HR support. This position will serve as a resource to assist our associates with a variety of requests in the areas of HR policy, payroll, benefit eligibility/enrollment, leaves administration, HRIS systems and other matters that occur during the employment life cycle. The Republic Airways HR SSC is a customer service organization that provides customer support and transaction services to the Company in the areas of HR, Benefits, Payroll, Travel, and Expense Reimbursement. Success in this position will be based off the ability to utilize our customer service process in partnership with our knowledge base to provide an outstanding customer experience. All members of the SSC are responsible for advocating for customers to improve their experience at Republic Airways.\nResponsibilities\nAnalyze requests to provide face to face customer service; respond to customer inquiries and service requests by phone email, or chat through the case management system; Work as a subject matter expert in the areas of HR, Benefits, Payroll, Crew Expense, Travel, or any function supported by Shared Services.\nResearch, troubleshoot, and assist in resolving requests that come in to Shared Services from a variety of constituents in a timely and efficient manner.\nServe as liaison with other units to ensure case resolution; proactively review cases to ensure Service Level Agreements are met without backlog.\nAssist HR Shared Services Senior with escalated customer inquiries. Provide support for questions for other HR Shared Services Specialist.\nLog case notes in the case management system for each customer inquiry or request.\nEscalate issues to customer service leaders or to Centers of Excellence.\nRedirect customers as best as possible for out of scope inquiries.\nTroubleshoot problems and resolving items within your scope; provide detailed information on items escalated to other business units.\nApply policies, procedures, and guidelines appropriately and setting the example for communication skills, work ethic, and judgment; always uphold Republic Airways values.\nPartner as a subject matter expert to improve knowledge articles.\nCollaborate with supervisor to meet or exceed contact center metrics.\nMay also assist and manage day-to-day duties related to badging process.\nPrepare and facilitate New Hire Orientation for all workgroups (pilots, flight attendants, maintenance, corporate, LIFT). \nConduct audits for Benefits enrollment, onboarding vetting, and HRIS data integrity purposes. \nReview and consistently update Workday support job aids and knowledge articles for Associate self-service needs. \nRotate in the weekly on-call travel shift for after-hours support to Company Business (COBUS) needs. \nServe as approver for crew expense reports and work closely with Inflight and Flight Ops leadership for disputes. \nAll other duties as assigned.\nQualifications\nHigh school diploma. Bachelor’s degree preferred.\nThree (3) years customer experience/university experience.\nProficiency with MS Office applications especially Excel, PowerPoint, and Outlook\nComprehensive knowledge of Shared Services functions, processes, and procedures.\nAbility to effectively work with employees at all levels of the organization\n representing the Shared Services & Republic Airways core values.\nStrong analytic, problem solving, judgment and conflict resolution skills.\nExperience handling sensitive matters with tact and diplomacy\nEQUAL OPPORTUNITY EMPLOYER, DISABILITY, AND VETERAN ACCOMODATIONS\nAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.\nEqual Opportunity Employer, Disability and Veteran Accommodations\nAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, 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