{"id":1600971,"url":"https://alion.io/job/rescale-customer-success-engineer-japan","title":"Customer Success Engineer (Japan)","company":{"id":4290,"name":"Rescale","domain":"rescale.com","url":"https://alion.io/company/rescale","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":91,"open_postings":17,"ghost_share":0.059,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":146,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Tokyo, Japan"],"countries":["JP"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ANSYS","optional":false},{"name":"HPC","optional":false},{"name":"Machine Learning","optional":false},{"name":"OpenFOAM","optional":false}],"status":"live","first_seen_at":"2026-10-01T15:20:05Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-28T17:46:28Z","board_verified":true,"closed_at":null,"days_open":27,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":26},"description":"About Rescale\nRescale is pioneering the future of engineering and scientific discovery. As the leader in digital engineering, we’re transforming how products are developed-through intelligent automation, applied AI, data management, and the integration of the world’s largest network of engineering and R&D applications. Joining Rescale means becoming part of a diverse, collaborative, and mission-driven team that’s unlocking faster innovation across industries like aerospace, energy, life sciences, and manufacturing. We’re solving complex challenges that traditional HPC can’t-and we’re seeking passionate, curious minds to help build the next wave of breakthroughs.\nWe are seeking a Customer Success Engineer to join our team.\nAs a CSE, you’ll serve as the trusted technical advisor for Rescale’s key customers. Your role involves working closely with customers and internal teams to ensure users have the best cloud HPC experience. If you’re passionate about building meaningful relationships and going the extra mile for customers, this role is for you.\nResponsibilities:\nLead and execute all technical activities throughout the customer’s post-sales engagement, such as product and feature adoption, technical presentations, and customer business review meetings. Our top-performing CSEs increase our strategic customers’ usage by over 140% annually.\n\nIndependently analyze technical needs, requirements, the customer’s current infrastructure, operations, and workflows. Typically, our CSE’s point of contact is a literal rocket scientist, CFD or FEA engineer, or aerospace engineer. You’ll learn their technical workflow and help our customers innovate faster on the Rescale platform.\n\nGain a deep understanding of the customer’s workflows and HPC environments to provide a tailored solution with a unique value proposition. Our customers are at the forefront of the world’s most innovative technologies, from genome sequencing to aeronautical design to crash testing and more.\n\nCollaborate with customers to define and execute their digital transformation strategy for migrating workloads from on-premises to the cloud. Our CSEs create strategic roadmaps spanning 1 - 5 years.\n\nArticulate and present Rescale solutions at conferences, user groups, webinars, etc. Our CSEs attend 1-2 regional and national conferences throughout the year.\n\nQualifications:\nEnjoys solving complex problems and strives to find the best solutions.\n\nEmpathetic approach to customer solutions.\n\nOutgoing personality with a customer-obsessed attitude and willingness to deep dive. Customer obsession is your top priority.\n\nBackground in a customer-facing role, technical support, or professional service.\n\nComfortable learning and deep diving into new technologies quickly and efficiently.\n\nB.S., M.S., or Ph.D. in engineering, computer science, math, physics, or equivalent.\n\nGeneral knowledge in at least one of the high-performance computing (HPC) disciplines (such as CFD, FEA, Molecular Dynamics, Weather Forecasting, Computational Chemistry, Reservoir (Seismic) Simulation, Media Rendering, Machine Learning, Financial, etc.)\n\nExperience working with enterprise customers in one or more of the industry verticals we serve, including aerospace, automotive, life sciences, oil & gas, semiconductor, EDA, federal sector.\n\nExperience working with at least one HPC simulation software (such as packages from ANSYS, Siemens, Dassault Systemes, COMSOL, AVL, Altair, PTC, Cadence, Synopsys, Autodesk, OpenFOAM, LAMMPS, GROMACS, NAMD, etc.)\n\nStrong presenter able to explain highly technical topics in an easy-to-understand manner.\n\nAbility to manage multiple complex projects and coordinate colleagues across diverse teams and locations.\n\nDemonstrated understanding of HPC, scheduler, IaaS, scripting languages, HPC containers, and how these tools are used and deployed by customers.\n\nYour Team:\nHitoshi Sato, Technical Director - Japan\n\nRescale is an equal opportunities employer and welcomes applications from all qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. As part of our standard hiring process for new employees, employment with Rescale will be contingent upon successful completion of a comprehensive background check. Here at Rescale, we are committed to being transparent in our policies around candidate privacy. For more details on the information Rescale collects in your application, please view the Rescale Applicant Privacy Policy here.","description_format":"text","description_chars":4495,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Japan","iso":"JP","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Simulation & Digital Twin Software","High-Performance Computing"],"lifecycle":[{"event":"open","at":"2026-10-01T19:09:45Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":26,"expected_fill_days":146,"reasons":["conf:2","win:early"],"computed_at":"2026-10-28T05:59:10Z"},"pay":null,"html_url":"https://alion.io/job/rescale-customer-success-engineer-japan","json_url":"https://alion.io/job/rescale-customer-success-engineer-japan.json","meta":{"generated_at":"2026-10-28T19:19:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26586,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4290},"rest":"https://alion.io/mcp/rest/get_company?id=4290"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frescale-customer-success-engineer-japan"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frescale-customer-success-engineer-japan"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frescale-customer-success-engineer-japan"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/rescale-customer-success-engineer-japan\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frescale-customer-success-engineer-japan"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1600971}},{"tool":"search_jobs","arguments":{"company":"rescale.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1600971},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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