{"id":479173,"url":"https://alion.io/job/rescale-customer-success-engineer-public-sector","title":"Customer Success Engineer, Public Sector","company":{"id":4290,"name":"Rescale","domain":"rescale.com","url":"https://alion.io/company/rescale","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":93,"open_postings":16,"ghost_share":0,"stale_share":0.063,"repost_share":0,"time_to_fill_p50_days":146,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":110000,"max":150000,"currency":"USD","period":"year","gross":null,"usd_annual":150000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HPC","optional":false},{"name":"ANSYS","optional":true},{"name":"Machine Learning","optional":true},{"name":"OpenFOAM","optional":true}],"status":"live","first_seen_at":"2026-08-06T14:32:35Z","employer_posted_date":"2026-08-06","last_verified_at":"2026-11-03T15:27:51Z","board_verified":true,"closed_at":null,"days_open":89,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":88},"description":"About Rescale\nRescale is pioneering the future of engineering and scientific discovery. As the leader in digital engineering, we’re transforming how products are developed-through intelligent automation, applied AI, data management, and the integration of the world’s largest network of engineering and R&D applications. Joining Rescale means becoming part of a diverse, collaborative, and mission-driven team that’s unlocking faster innovation across industries like aerospace, energy, life sciences, and manufacturing. We’re solving complex challenges that traditional HPC can’t-and we’re seeking passionate, curious minds to help build the next wave of breakthroughs.\nWe are looking to add a Customer Success Engineer, Public Sector to our team in the US! As a Customer Success Engineer, you are responsible for leading and owning technical engagements with our Public Sector customers. As a Customer Success Engineer, you are the trusted technical advisor of named Rescale customers. You work closely with customers and internal teams to deliver the best cloud HPC experience to the users. You enjoy building meaningful relationships and are willing to go above and beyond for the customers.\nYou Will Work On and Impact:\nBecoming a trusted technical advisor and owning the technical relationship with customers.\n\nLead technical activities from deployment, to lunch and learn, to user training and support.\n\nCollaborate with Rescale Solutions Architect to plan and execute a successful deployment of Rescale solutions.\n\nWork independently to analyze technical needs, requirements, the customer's current infrastructure, operations, and workflows.\n\nOnboard new customer workflows and grow Rescale footprint.\n\nGain deep knowledge of customer workflows and HPC environments.\n\nWork with customers to define and execute customers’ digital transformation strategy to continue to migrate workloads from on-prem to the cloud.\n\nArticulate and present Rescale solutions at conferences, user groups, webinars, etc.\n\nCollaborate with Product Management and provide feedback to continuously improve the design of our ScaleX platform to make engineers more productive in the cloud.\n\nKey Qualifications\nExperience working on complex technical challenges within the defense or public sector.\n\nCustomer obsession is your top priority.\n\nYou use empathy to approach customer solutions.\n\nYou enjoy solving difficult problems and strive to find the best solutions.\n\nYou have at least 2 years of software, hardware, or cloud experience in a customer facing role\n\nB.S. in engineering, computer science, math, physics or equivalent.\n\nCandidate must be a U.S. Person\n\nPreferred Qualifications\n3 years of enterprise cloud, hardware, or software technical experience.\n\nGeneral knowledge in at least one of the high performance computing (HPC) disciplines (such as CFD, FEA, Molecular Dynamics, Weather Forecasting, Computational Chemistry, Reservoir (Seismic) Simulation, Media Rendering, Machine Learning, Financial etc)\n\nExperience with enterprise customers in one or more of the industry verticals we serve including aerospace, automotive, life sciences, oil & gas, semiconductor, EDA, federal sector.\n\nExperience with at least one of HPC simulation software (such as packages from ANSYS, Siemens, Dassault Systèmes, COMSOL, AVL, Altair, PTC, Cadence, Synopsys, Autodesk, OpenFOAM, LAMMPS. GROMACS, NAMD, etc)\n\nStrong presenter and are able to present highly technical topics in an easy-to-understand manner.\n\nM.S. in engineering, computer science, or equivalent preferred.\n\nAbility to manage multiple projects which are complex in nature and coordinate colleagues across diverse teams and locations.\n\nDemonstrate understanding of HPC, scheduler, IaaS, scripting languages and how these tools are used and deployed by customers.\n\nRescale is an equal opportunities employer and welcomes applications from all qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. As part of our standard hiring process for new employees, employment with Rescale will be contingent upon successful completion of a comprehensive background check. Here at Rescale, we are committed to being transparent in our policies around candidate privacy. For more details on the information Rescale collects in your application, please view the Rescale Applicant Privacy Policy here.","description_format":"text","description_chars":4382,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":true,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Government","Simulation & Digital Twin Software","High-Performance Computing"],"lifecycle":[{"event":"open","at":"2026-09-06T15:48:00Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 3 · green card filings: 4","filings_12m":3,"filings_prev_12m":3,"green_card_filings_12m":4,"median_offered_wage_usd":129643,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":58,"band":"ok","label":"Likely open","p_open":1,"p_active":0.8,"p_room":0.72,"age_days":88,"expected_fill_days":146,"reasons":["conf:0","win:mid","crowd:junior"],"computed_at":"2026-11-03T05:54:40Z"},"pay":{"stated_usd_annual":150000,"is_top_pay":true},"html_url":"https://alion.io/job/rescale-customer-success-engineer-public-sector","json_url":"https://alion.io/job/rescale-customer-success-engineer-public-sector.json","meta":{"generated_at":"2026-11-03T15:36:01Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21674,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4290},"rest":"https://alion.io/mcp/rest/get_company?id=4290"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frescale-customer-success-engineer-public-sector"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frescale-customer-success-engineer-public-sector"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frescale-customer-success-engineer-public-sector"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/rescale-customer-success-engineer-public-sector\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frescale-customer-success-engineer-public-sector"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":479173}},{"tool":"search_jobs","arguments":{"company":"rescale.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":479173},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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