{"id":3637537,"url":"https://alion.io/job/rescale-technical-support-engineer-korea","title":"Technical Support Engineer - Korea","company":{"id":4290,"name":"Rescale","domain":"rescale.com","url":"https://alion.io/company/rescale","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":93,"open_postings":16,"ghost_share":0,"stale_share":0.063,"repost_share":0,"time_to_fill_p50_days":146,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Seoul, South Korea"],"countries":["KR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HPC","optional":false},{"name":"Linux","optional":false},{"name":"MPI","optional":false},{"name":"Agentic Workflows","optional":true},{"name":"AI Agents","optional":true},{"name":"C","optional":true},{"name":"Python","optional":true}],"status":"live","first_seen_at":"2026-11-02T20:48:26Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-03T15:27:51Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"About Rescale\nRescale is pioneering the future of engineering and scientific discovery. As the leader in digital engineering, we’re transforming how products are developed-through intelligent automation, applied AI, data management, and the integration of the world’s largest network of engineering and R&D applications. Joining Rescale means becoming part of a diverse, collaborative, and mission-driven team that’s unlocking faster innovation across industries like aerospace, energy, life sciences, and manufacturing. We’re solving complex challenges that traditional HPC can’t, and we’re seeking passionate, curious minds to help build the next wave of breakthroughs.\nWe are seeking a Technical Support Engineer to join our Korea team!\nIn this role, you will be responsible for the following:\nBecoming an expert in the Rescale platform\n\nLearning and supporting the state-of-the-art HPC workflows on the cloud\n\nProviding the highest quality technical support to our customers\n\nWorking in a growing globally distributed support team\n\nOperating in an interdisciplinary team environment with developers, engineers, business, and sales personnel\n\nRotating On-Call responsibilities as needed\n\nKey Qualifications include:\nBA/BS or higher in Engineering, Computer Science or related field\n\nExperience using Linux shell, preferably as a system administrator\n\nDeep understanding of basic compute technology (storage, memory, CPU, GPU, IO)\n\nUnderstanding and familiarity with HPC and parallel computing (parallel scaling, MPI, shared. memory)\n\nKnowledge of basic networking concepts (firewalls, ports, throughput, latency) and cloud computing technology\n\nExcellent written and verbal communication skills\n\nNice to Haves: Hands on experience with parallel workflows, engineering simulations, benchmarking, HPC, schedulers, and MPI Experience with shell and Python scripting\n\nExperience in working with Enterprise customers\n\nExperience in a customer-facing role such as customer support, customer success, pre-sales, etc.\n\nExperience and strong interest in AI technology and agentic workflows\n\nFluency in Korean and working knowledge of English\n\nDiversity, equity, inclusion and belonging are fundamental to our success. We strive to be a workplace where we:\nWelcome ALL and ALL are welcome.\n\nShow up with our whole selves or whichever parts of ourselves we’re comfortable sharing, and be ready to see the same in others.\n\nBe ready to learn, unlearn, and learn again.\n\nRespect others and their opinions. We practice empathy in the way we interact with each other and celebrate uniqueness as a team.\n\nSeek to understand - ask more questions than one makes statements.\n\nProvide safety from judgment and preserve a collaborative environment.\nWho you will be working with: Manager:Mao Shan Lim, APAC Support Lead\nTeam: Alisa Matsui (Japan Support Team), Junghoon Kim (Korea Customer Success Team)\n\nRescale is an equal opportunities employer and welcomes applications from all qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. As part of our standard hiring process for new employees, employment with Rescale will be contingent upon successful completion of a comprehensive background check. Here at Rescale, we are committed to being transparent in our policies around candidate privacy. 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