{"id":1136334,"url":"https://alion.io/job/rescue-case-management-supervisor","title":"Case Management Supervisor","company":{"id":4952,"name":"Rescue","domain":"rescue.org","url":"https://alion.io/company/rescue","size_band":"1001-5000","is_staffing_agency":false,"is_intermediary":false,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":35,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":19,"computed_at":"2026-09-23T05:45:00Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"hiring_geo_confidence":"structured","locations":["Peshawar, Pakistan"],"countries":["PK"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":20000,"max_usd":44000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1608},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-23T08:16:17Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-23T16:39:09Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.\nThe International Rescue Committee is a well-recognized international non-profit organization (USA-Based) working in over 40 countries worldwide. Established in 1933 on the suggestion of renowned scientist Albert Einstein, the organization has been supporting vulnerable and host communities across Pakistan since 1980. It delivers comprehensive humanitarian and development services, implementing numerous projects in partnership with federal and provincial governments and with the support of generous donors, to improve the lives and livelihoods of populations affected by disasters, floods, and other emergencies.\nThe IRC is implementing a 6.5-month project across five districts in Khyber Pakhtunkhwa to strengthen protection and legal services for vulnerable communities. The project works toward one overarching outcome: improved access to legal support, case management, and community-based protection services, alongside stronger community structures to prevent and respond to protection risks.\nFour outputs deliver this: community-based protection mechanisms that expand awareness and access to services; case management and referral pathways for at-risk individuals; legal services, including counsel and representation; and a protection monitoring framework to systematically capture and track protection risks.\nSCOPE OF WORK:\nThe Protection Case Management Supervisor will lead the delivery and quality assurance of protection case management services across the project’s target districts in Khyber Pakhtunkhwa. The position is based in target districts, with regular field visits to supervise caseworkers, monitor case quality, and ensure adherence to IRC protection case management standards and Standard Operating Procedures.\nThe Supervisor will oversee the full case management cycle for vulnerable community members, including identification, intake, assessment, action planning, service referral, follow-up, and case closure. The position plays a critical role in linking case management services to legal aid, community-based protection mechanisms, and the project’s protection monitoring framework.\nThis position reports to the Protection Manager and coordinates closely with the Protection Case Workers, Legal Aid Officers, Community Mobilizers, and the MEAL team.\nJob Responsibilities:\nCase Management Supervision and Quality Assurance:\nSupervise and mentor protection case workers across all project districts, ensuring adherence to Global Protection Case management guidelines, SOPs, and survivor-centred principles throughout the case cycle.\nConduct regular individual and group case review meetings with case workers; assign and monitor caseloads to ensure they remain manageable and cases receive adequate attention.\nReview case files and action plans for accuracy, quality, and completeness; provide timely feedback and corrective guidance to case workers.\nEnsure all protection cases - including individuals at risk of or experiencing abuse, exploitation, neglect, or rights violations - receive appropriate, timely, and rights-based support.\nApply and reinforce Do No Harm and confidentiality principles across all case management activities; ensure case workers uphold dignity, respect, and safety for all clients at all times.\nConduct post-service interviews and periodic case audits to assess the quality and impact of case management support; document findings and share lessons with the team.\nReferral Pathways and Service Coordination:\nEnsure case workers accurately apply established referral pathways, linking clients to legal aid, health, psychosocial support, livelihoods, and other relevant services within the project and among external service providers.\nMaintain active liaison with Community legal officers, community mobilizers, government departments e.g. District Administration, SWD etc. and other service providers to support timely and appropriate referrals.\nIdentify gaps in available services and referral networks; report these to the Protection Manager with recommendations for follow-up action.\nSupport case conferencing with the protection team and legal aid staff for complex or high-risk cases requiring multi-disciplinary response.\nCommunity-Based Protection and Outreach:\nCoordinate with Community Mobilizers to ensure community-based protection mechanisms actively feed into case identification and referral, and that at-risk individuals are reached through community outreach.\nSupport community-level protection risk identification by triangulating case management data with protection monitoring findings and community feedback.\nData Management and Reporting:\nOversee accurate and timely entry of case management data into the IRC Case Management Database; ensure caseworkers submit documentation in line with IRC data quality standards.\nProduce and share regular case management progress reports, including trend analysis (case categories, referrals, closures) and the 5Ws matrix, with the Protection Manager.\nEnsure all case files and digital records are stored securely, maintained confidentially, and comply with IRC data protection protocols.\nSupport the MEAL team with data verification, case file audits, and learning documentation as required.\nCapacity Building and Team Management:\nIdentify capacity gaps among caseworkers and develop and deliver targeted coaching, mentoring, and on-the-job training to address them.\nLead regular team meetings to share updates, address challenges, review progress against targets, and build team cohesion.\nParticipate in protection training and capacity building events as nominated; cascade key learning to the case management team.\nEnsure staff wellbeing is prioritised; monitor workload, protection, or safety concerns to the Protection Manager promptly.\nPerform any other tasks assigned by the supervisor.\nKey Working Relationships\nPosition Reports to: Protection Manager.\nSupervision: Protection Case Workers.\nInternal: Protection Manager, Legal Aid Officers, Community Mobilizers, MEAL team, Finance, and Operations.\nExternal: Home Department, SWD, UN agencies, and referral partners\nRequirements\nEducation:\nBachelor's or master's degree in social sciences, law, human rights, or a related field. Postgraduate training in protection, case management, or psychosocial support is an advantage.\nWork Experience:\nMinimum 2 years of field experience in protection case management, preferably in an emergency or displacement context.\nExperience working with vulnerable communities in KP is a strong advantage.\nProven supervisory experience, including managing and mentoring caseworkers.\nDemonstrated Skills and Competencies:\nStrong understanding of protection case management principles, Protection risks, case management standards and SOPs.\nFamiliarity with legal aid systems, community-based protection approaches, and referral pathway development.\nAbility to maintain strict confidentiality and apply Do No Harm principles consistently.\nStrong analytical and report-writing skills; ability to synthesize case data into actionable trend reports.\nExcellent interpersonal and communication skills; ability to work effectively in a multicultural team.\nAbility to work under pressure and in a dynamic field environment.\nLanguage:\nFluency in Urdu and Pashto required. Good written and spoken English essential.\nThe IRC Core Values and Commitments\nIRC staff must adhere to the values and principles in the IRC Way - Standards for Professional Conduct: Integrity, Service, Equality, and Accountability. IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti-Workplace Harassment, Fiscal Integrity, Anti-Retaliation, and Combating Trafficking in Persons.\nIRC is committed to ensuring that staff are suitable to work with children and have the knowledge to uphold the IRC Child Safeguarding Policy.\nIRC recognizes that gender equality is fundamental to achieving its organizational mission and is committed to promoting gender equality in all aspects of its operations and programmes.\nNote:Only short-listed candidates will be called for an interview, and the Interviews will be conducted on Rolling basis.\nProfessional Standards: All International Rescue Committee workers must adhere to the core values and principles outlined in IRC Way - Standards for Professional Conduct. Our Standards are Integrity, Service, Equality and Accountability. In accordance with these values, the IRC operates and enforces policies on Safeguarding, Conflicts of Interest, Fiscal Integrity, and Reporting Wrongdoing and Protection from Retaliation. IRC is committed to take all necessary preventive measures and create an environment where people feel safe, and to take all necessary actions and corrective measures when harm occurs. IRC builds teams of professionals who promote critical reflection, power sharing, debate, and objectivity to deliver the best possible services to our clients.\nCookies: https://careers.rescue.org/us/en/cookiesettings","description_format":"text","description_chars":9776,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"Urdu","level":"Advanced (C1)","optional":false},{"language":"Pashto","level":"Advanced (C1)","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Emergency Medicine","Civil Defense"],"lifecycle":[{"event":"open","at":"2026-09-23T08:16:17Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":19,"reasons":["conf:3","win:early","comp:junior,brand"],"computed_at":"2026-09-23T19:46:15Z"},"pay":null,"html_url":"https://alion.io/job/rescue-case-management-supervisor","json_url":"https://alion.io/job/rescue-case-management-supervisor.json","meta":{"generated_at":"2026-09-23T19:46:15Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}