{"id":1407742,"url":"https://alion.io/job/reserv-claims-team-lead-general-liability","title":"Claims Team Lead - General Liability","company":{"id":1772925,"name":"Reserv","domain":"reserv.com","url":"https://alion.io/company/reserv-com","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Rippling","truth_index":{"grade":"B","score":78,"open_postings":3,"ghost_share":0,"stale_share":0.667,"repost_share":0,"time_to_fill_p50_days":62,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Management","role_family":"Management","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Atlanta, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":76000,"max_usd":182000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":2934},"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-23T13:40:38Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-10-26T23:20:06Z","board_verified":true,"closed_at":null,"days_open":33,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":33},"description":"About Reserv\nReserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike.\nWe have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can’t wait to meet you.\nCandidates must reside in an eligible U.S. state throughout employment. We are unable to hire candidates residing in California, Alaska, Hawaii, U.S. territories, or outside the United States.\nAbout the Role\nAs a Team Lead for General Liability Claims, you lead claims handling across a diverse commercial GL book - spanning multiple industries and loss types. Your scope covers both the General Team (Unrepresented claims) and the Severity/Litigation Team (Attorney Represented and Litigated claims across every dollar tier), so you need to be equally comfortable coaching high-volume adjusters and reviewing litigation strategy on complex files.\nA meaningful part of this role is disposition discipline: driving aged inventory to a decision - settle, deny, close, MMI, or coverage - rather than letting files sit touched but undecided. You'll run the weekly rhythm that keeps the aged tail shrinking instead of growing.\nWho You Are\nA claims professional with a track record in high-exposure commercial general liability claims across a range of industries and loss types\nA strong leader with litigation management experience who can review defense strategy and reserve positioning\nTech-oriented and excited about using analytics to separate genuine hygiene issues from real disposition gaps\nCurious - you want the whole story on a legacy claim before deciding whether it needs a new strategy or just a decision\nAnti-status quo - when inventory drifts, you act on it rather than accepting it as the norm\nComfortable holding both a strategic, portfolio-level view and the detail of an individual complex file\nWhat You'll Do\nLead and coach adjusters across the General Team and Severity/Litigation Team\nOwn the weekly aged-inventory disposition review - tracking claims open past 120, 180, and 365 days to a defined decision rather than continued activity\nReview litigation strategy, defense counsel coordination, and reserve adequacy on Severity/Litigation Team files\nManage account-based routing exceptions (ASM, QBE Rollover, excess lines) that fall outside standard litigation-status routing\nAlign adjuster caseload targets to verified account-code inventory, adjusting as staffing or volume changes\nServe as escalation SME for coverage questions and complex claim strategy\nPrepare and present claims reports, aged-inventory metrics, and loss trends to clients and leadership\nIncreased reserve and settlement authority, with direct involvement in high-exposure file reviews\nQualifications\n7+ years of insurance claims experience in high-exposure commercial general liability claims across varied industries and loss types\nActive adjuster license required: resident state license if available, otherwise a Designated Home State (DHS) license\n2+ years of leadership experience, with a preference for experience managing in a remote environment\nDemonstrated litigation management experience, including defense counsel oversight and settlement negotiation\nComfortable using technology and analytics to run a disposition-focused aged-inventory process\nBenefits\nGenerous health-insurance package with nationwide coverage, vision, & dental\n401(k) retirement plan with employer matching\nCompetitive PTO policy - we want our employees fresh, healthy, happy, and energized!\nGenerous family leave policy after 8 months of continuous work\nWork from anywhere to facilitate your work life balance\nApple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!\nAdditionally, we will\nListen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role\nWork toward reducing and eliminating all the administrative work from an adjuster role\nFoster a culture of empathy, transparency, and empowerment in a remote-first environment\nAt Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!","description_format":"text","description_chars":4981,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Parental leave","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Property & Casualty Insurance","InsurTech"],"lifecycle":[{"event":"open","at":"2026-09-28T18:29:59Z"}],"visa":[],"liveness":{"score":74,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.823,"p_room":0.9,"age_days":32,"expected_fill_days":62,"reasons":["conf:1","win:mid"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/reserv-claims-team-lead-general-liability","json_url":"https://alion.io/job/reserv-claims-team-lead-general-liability.json","meta":{"generated_at":"2026-10-27T00:50:24Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1086,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1772925},"rest":"https://alion.io/mcp/rest/get_company?id=1772925"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Freserv-claims-team-lead-general-liability"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Freserv-claims-team-lead-general-liability"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Freserv-claims-team-lead-general-liability"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/reserv-claims-team-lead-general-liability\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Freserv-claims-team-lead-general-liability"}]}