{"id":1257900,"url":"https://alion.io/job/reserv-operations-lead","title":"Operations Lead","company":{"id":1772925,"name":"Reserv","domain":"reserv.com","url":"https://alion.io/company/reserv-com","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Rippling","truth_index":null},"role":"Operations","role_family":"Operations","seniority":"lead","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Atlanta, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":104000,"max_usd":206000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":78},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Edge AI","optional":false},{"name":"Microsoft Excel","optional":false},{"name":"SQL","optional":true}],"status":"live","first_seen_at":"2026-09-23T14:34:02Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-25T19:33:12Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"About Reserv\nReserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can't wait to meet you.\nLocation Requirement\nCandidates must reside in an eligible U.S. state throughout employment. We are unable to hire candidates residing in California, Alaska, Hawaii, U.S. territories, or outside the United States.\nAbout the role\nWe’re hiring an Operations Lead, Forecasting and Planning to be the primary owner of forecasting customer claim volume and corresponding headcount needs across our rapidly scaling organization, as well as to support future workstreams to tie this analysis to pricing. In this role, you will build and steward our forecasting and capacity planning process, maintain and iterate on our claims forecasting model, and partner cross-functionally with our finance, operations, and account management teams to inform critical workforce decisions.\nYou will ensure forecast inputs are accurate and auditable, surface meaningful insights, and support leadership decision-making to directly influence staffing strategy for hundreds of employees. This is a high-impact role at the center of how we plan, scale, and invest in our operational capacity and rigor.\nWhat you'll do\nBe the principal owner of capacity planning and operational volume forecasting to ensure that we are sufficiently staffed for customer programs while meeting internal productivity and efficiency targets\nBuild repeatable and scalable process around forecasting and capacity planning\nMaintain and evolve our claim volume and headcount model (currently Excel-based) to reflect changing business requirements, new initiatives, and company growth.\nGather, coordinate, and consolidate data from multiple sources and internal teams on a regular basis.\nPrepare forecast outputs and scenario analyses to support regular workforce planning discussions.\nIdentify and report discrepancies between projected and actual results and provide insights on utilization, capacity constraints, and risk signals.\nCommunicate forecasting results and recommendations to stakeholders, including senior leaders and functional directors, to drive actionable insights and support decision-making.\nPartner with finance to align headcount needs with budgeting and planning cycles.\nPartner with sales to align headcount need with sales cycles\nTroubleshoot complex spreadsheets and resolve breaks or formula issues quickly and with precision.\nMaintain clear documentation, versioning, and training materials for the forecasting process.\nTrain other team members on model functionality and ensure shared understanding of assumptions and outputs\nPrepare and deploy model logic via AI and automate when possible\nQualifications\n5+ years of experience in claims forecasting, capacity planning, analytics, finance, operations, and/or business intelligence in the insurance and claims space.\nAdvanced Excel proficiency with experience in complex formulas (e.g., INDEX/MATCH, IF/AND/OR etc.), pivot tables, and data integrity checks.\nDemonstrated ability to own a complex forecasting model, maintain it, and troubleshoot issues with minimal oversight.\nStrong analytical skills with experience working with large and complex datasets or incomplete datasets and making defensible assumptions.\nStrong attention to detail with a bias toward high-quality, reliable outputs.\nExcellent written and verbal communication skills, including the ability to explain technical concepts to non-technical audiences.\nStrong organizational and project management skills, with the ability to manage deadlines across recurring workflows and coordinate with cross-functional partners.\nPreferred experience using SQL to extract, validate, and analyze operational datasets.\nPreferred exposure to actuarial concepts or actuarial experience, particularly in environments involving claims forecasting, loss trends, or insurance-related operations.\nBenefits\nGenerous health-insurance package with nationwide coverage, vision, & dental\n401(k) retirement plan with employer matching\nCompetitive PTO policy - we want our employees fresh, healthy, happy, and energized!\nGenerous family leave policy after 8 months of continuous work\nWork from anywhere to facilitate your work life balance\nApple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!\nAdditionally, we will\nListen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role\nWork toward reducing and eliminating all the administrative work from an adjuster role\nFoster a culture of empathy, transparency, and empowerment in a remote-first environment\nAt Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!","description_format":"text","description_chars":5706,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Parental leave","Retirement plans"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Property & Casualty Insurance","Health Insurance & Benefits"],"lifecycle":[{"event":"open","at":"2026-09-25T19:33:12Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":44,"reasons":["conf:6","win:early"],"computed_at":"2026-09-26T02:23:35Z"},"pay":null,"html_url":"https://alion.io/job/reserv-operations-lead","json_url":"https://alion.io/job/reserv-operations-lead.json","meta":{"generated_at":"2026-09-26T02:23:35Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2442,"day_limit":5000,"remaining_today":2558,"minute_limit":60,"resets_at":"2026-09-27T00:00:00Z"}}}