{"id":3497864,"url":"https://alion.io/job/reserv-people-business-partner","title":"People Business Partner","company":{"id":1772925,"name":"Reserv","domain":"reserv.com","url":"https://alion.io/company/reserv-com","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Rippling","truth_index":{"grade":"A","score":88,"open_postings":6,"ghost_share":0,"stale_share":0.5,"repost_share":0,"time_to_fill_p50_days":49,"computed_at":"2026-11-06T05:58:05Z"}},"role":"HR","role_family":"HR","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Atlanta, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":70000,"max_usd":135000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":226},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Slack","optional":false}],"status":"live","first_seen_at":"2026-10-29T20:16:52Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-11-06T04:27:22Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"About Reserv\nReserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can't wait to meet you.\nLocation Requirement\nCandidates must reside in an eligible U.S. state throughout employment. We are unable to hire candidates residing in California, Alaska, Hawaii, U.S. territories, or outside the United States.\nAbout the role:\nWe are looking for a People Operations Business Partner to create a seamless and supportive experience for every employee at Reserv. In this role, you will manage key processes throughout the employee lifecycle, from onboarding to HR support, while serving as a trusted partner to both team members and leadership. You will need to combine empathy, organization, and problem-solving skills in a fast-paced, remote environment where we value initiative, clear communication, and continuous improvement. If you are excited about building thoughtful processes, supporting a growing team, and shaping the future of People Operations at an ambitious insurtech startup, we would love to connect with you.\nWhat we need:\nStrategic Partner\nAct as a trusted advisor and sparing partner to manager and team leads. Provide guidance on team dynamics, performance management, and workforce planning to support business needs.\nDevelop HR strategies that help drive performance, retention, and engagement across departments.\nEmployee Relations\nBe the go-to resource for complex employee relations matters, balancing empathy with compliance and business needs. \nAddress employee-related issues with a solutions-oriented approach and escalate complex matters as needed.\nHelp leaders proactively address team health concerns, and interpersonal conflicts before they escalate.\nPartner with the VP, of People Operations to support investigations, policy interpretation, and conflict resolution while ensuring fairness and compliance\nHelp foster an inclusive, equitable, and engaging remote-first culture, using data and feedback to make educated recommendations.\nPerformance & Talent Management\nManage the performance review cycle, conduct calibrations, coach managers on delivering feedback and growth conversations.\nCollaborate with the VP, of People Operations to implement talent development programs, and promotion processes, and help roll out career frameworks and growth paths the scale with the company. \nHR Programming\nHelp design, implement, and continuously improve HR programs, policies, and workflows that span the employee lifecycle with a focus on scaling and automation.\nLeverage data and employee feedback to recommend changes to the People Ops process that help increase efficiency and impact\nAssist with projects related to employee engagement, recognition, onboarding, and retention.\nOperations & Compliance\nUphold company policies and regulatory requirements, ensuring data privacy and confidentiality.\nMaintain a working knowledge of employment laws and internal policies, ensuring compliance and raising risks proactivel.y\nServe as a secondary point of contact for employee questions requiring a nuanced or strategic response.\nAnalytics & reporting\nAnalyze HR data and trends (turnover, engagement, etc) and deliver insights to leadership to impact people strategies.\nDevelop reporting mechanisms to support business leaders in making data-informed decisions.\nRequirements\n4-6 + years of experience in People Operations (HR) with at least 2 years in a Business Partner or advisory role2+ years of working experience in a high-growth startup or scale up environment. You need to understand how to balance ambiguity, speed, and flexibility \nProficient with HR systems (preferably Rippling)\nHigh emotional and social intelligence with experience fostering positive, strong relationships with diverse groups of people\nStrong interpersonal skills, good intuition, and the ability to communicate to all levels of the organization\nAbility to work independently to manage multiple ongoing projects and programs with high attention to detail and organizational skills\nDecisive problem solver with a \"get it done\" attitude who thrives in a fast-paced, sometimes ambiguous environment\nExceptional ethics around confidentiality and highly sensitive information\nKeen to continue learning and developing their skill set, having a growth mindset\nPassionate about people and systems\nProficiency with tech tools: Apple Computer, Google Suite, and Slack.\nReady to hit the ground running!\nBonus Points:\nExperience with Rippling\nRemote work experience\nStrong analytical and problem-solving skills\nSuccessful track record of implementing scalable processes\nAt Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. 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