Sr Systems Administrator

The Systems Administrator is a critical member of the Unified Collaboration IT Team, responsible for supporting and maintaining the Office 365 environment with a focus on SharePoint and OneDrive. This position involves active collaboration with cross-functional IT teams to deliver comprehensive global support for the Resideo corporate Microsoft Office 365 tenant. The role requires strong self-motivation, advanced critical thinking, and proactive problem-solving skills directed toward optimizing end-user experiences. By partnering with network, security, and IT Service Management teams, the Systems Administrator addresses evolving business needs while ensuring cost efficiency and minimizing operational impact.

Job Duties

• Proficient in Office 365, Active Directory, SharePoint, OneDrive, Teams, Exchange, and Azure
• Experienced in Office 365 migration, troubleshooting, system design, and service delivery
• Skilled in the installation, upgrade, configuration, testing, maintenance, and support of software within production environments
• Supports the development and implementation of strategic initiatives for Office 365 products and services
• Collaborates with business units to evaluate and promote adoption of new features associated with Office 365 and related technologies
• Documents ongoing operations and maintain business continuity, including system topology, operating procedures, and disaster recovery protocols
• Manages Office 365 infrastructure parameters and policies
• Demonstrates exemplary communication skills across all organizational levels
• Monitors Office 365 service health and resolves third-level service requests
• Maintains expertise in Office 365 licensing administration
• Supports and sustains operational functions for SharePoint and OneDrive
• Demonstrates proficiency in PowerShell scripting
• Ensures the security and reliability of Office 365 systems and services
• Partners with stakeholders to capture, define, and document business requirements
• Tracks and escalates incidents with Microsoft technical support
• Analyses and reports on Office 365 app metrics
• Mines data in Office 365 to identify trends and usage patterns
• Coordinates resolution of customer satisfaction issues
• Conducts cleanup activities in Office 365 by identifying and removing unused objects
• Assists in departmental Monthly Operation Reporting through automation using Power BI
• Performs incident management responsibilities
• Possesses knowledge of PowerShell scripting and Power BI report creation

You must have

• Minimum of five years’ experience with Office 365
• 5 years of experience in Exchange Online
• Strong analytical and troubleshooting abilities across enterprise platforms
• Exceptional interpersonal skills and the capacity to collaborate effectively with engineers and managers at all organizational levels

We Value

• Ability to build trust within teams
• Fosters continuous improvement and innovation by encouraging diverse perspectives
• Develop effective relationships with IT staff, business units, and external vendors
• Provides leadership in strategic architectural projects and initiatives
• Bachelor’s degree or equivalent senior-level experience