{"id":101901,"url":"https://alion.io/job/resmed-associate-analyst-it-support","title":"Associate Analyst, IT Support","company":{"id":99683,"name":"ResMed","domain":"resmed.co.uk","url":"https://alion.io/company/resmed-2","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":78,"open_postings":47,"ghost_share":0.021,"stale_share":0.787,"repost_share":0.043,"time_to_fill_p50_days":38,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Diego, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":49000,"max_usd":95000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":608},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"Okta","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-06-30T00:00:00Z","employer_posted_date":"2026-06-30","last_verified_at":"2026-11-03T23:42:18Z","board_verified":true,"closed_at":null,"days_open":127,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":126},"description":"Global Technology Solutions (GTS) at ResMed is a division dedicated to creating innovative, scalable, and secure platforms and services for patients, providers, and people across ResMed. The primary goal of GTS is to accelerate well-being and growth by transforming the core, enabling patient, people, and partner outcomes, and building future-ready operations.\nThe strategy of GTS focuses on aligning goals and promoting collaboration across all organizational areas. This includes fostering shared ownership, developing flexible platforms that can easily scale to meet global demands, and implementing global standards for key processes to ensure efficiency and consistency.\nGlobal Technology Solutions (GTS) at Resmed is a division dedicated to creating innovative, scalable, and secure platforms and services for patients, providers, and people across Resmed. The primary goal of GTS is to accelerate well-being and growth by transforming the core, enabling patient, people, and partner outcomes, and building future-ready operations.\nThe strategy of GTS focuses on aligning goals and promoting collaboration across all organizational areas. This includes fostering shared ownership, developing flexible platforms that can easily scale to meet global demands, and implementing global standards for key processes to ensure efficiency and consistency.\nThe primary role oftheIT Support function is to provide technical support to employees experiencing problems with hardware, software, networking, and other computer-related technologies.Key deliverables include utilizingJiraService Managementsoftwarefor logging caller requests and assigning / escalating issues where needed.\nLet'stalk about the team\nAs an Associate Analyst, IT Support, you will be based on-site at our San Diego headquarters and report to the Team Lead-Americas,IT Support.You’llplay a key role in delivering a high-quality support experience to Resmed employees worldwide,helping them stay productive by resolving issues quickly and effectively.\nWe’rea small, collaborative, and global team, offering plenty of opportunities to learn, grow your skills, and work alongside supportive colleagues.\nLet'stalk about the role\nManage user access and identity systems (Active Directory, Entra ID, Okta)\n\nDelivertimely, customer-focused support through effective triage and prioritization\n\nProvide on-site support at the San Diego office\n\nSupport employees globally via phone, ticketing, messaging, and remote supportsystems\n\nDeploying and supporting IT hardware\n\nParticipate in an on-call rotation\n\nSupport audio/visual systems, conference rooms, Windows and macOS devices, mobile devices, Office 365 tools, and other software\n\nCollaborateon projects and operationswithin a globalteam.\n\nTake onadditionalresponsibilities as needed.\n\nLet'stalk about you\nYou love helping people and love solvingproblems.\n\nYou are inquisitive and lovetechnology.\n\nYou have a minimum oftwo(2) yearsof experience in the support of operating systems and application suites in a Windows andmacOSenvironment.\n\nYou’rea strong problem solver with critical thinking skills.\n\nYou are an experienced IT Help Desk Technician that can solve advanced technicalproblems.\n\nYou are patient and friendly even in challengingsituations.\n\nYou can share your knowledge in an easy-to-understandway.\n\nApply now! The Teamcan’twait to meet you.\nJoining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! 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