{"id":280172,"url":"https://alion.io/job/resmed-customer-service-representative-4-month-fixed-term-contract","title":"Customer Service Representative (4-Month Fixed-Term Contract)","company":{"id":99683,"name":"ResMed","domain":"resmed.co.uk","url":"https://alion.io/company/resmed-2","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":54,"ghost_share":0.019,"stale_share":0.722,"repost_share":0.074,"time_to_fill_p50_days":38,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"contractor","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kuala Lumpur, Malaysia"],"countries":["MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":6500,"max_usd":14000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2087},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2025-01-17T00:00:00Z","employer_posted_date":"2025-01-17","last_verified_at":"2026-11-05T06:22:14Z","board_verified":true,"closed_at":null,"days_open":657,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":657},"description":"Fixed term role for 4 Months\nShift times Monday - Friday: 6am -3pm or 8am -5pm\nAbout ResMed:\nResMed pioneers innovative solutions that treat and keep people out of the hospital, empowering them to live healthier, higher-quality lives. Our cloud-connectedmedical devices transform care for people with sleep apnea, COPD and other chronic diseases. Our comprehensive out-of-hospital software platformssupport the professionals and caregivers who help people stay healthy in the home or care setting of their choice. By enabling better care, we improve quality of life, reduce the impact of chronic disease and lower costs for consumers and healthcare systems in more than 120 countries.\nLet’s talk about the team:\nAs a Customer Service Representative supporting ANZ market, you will provide exceptional customer service and support to our customer base, sales representatives, and consumers. Within a performance driven environment you will support a variety of service programs designed to put the customer first\nLet’s talk about Responsibilities\nProvide order, returns, complaints, credit and rental requests processing data entry for requests from customers, by phone, fax, email, and EDI transactions. \nRespond to inquiries in a manner which meets high quality, productivity and other performance standard in accordance with company requirements and customer needs. \nRespond to customer complaints in a professional manner; attempt to resolve complaints successfully in accordance with established guidelines. \nAttempt to troubleshoot customers' problems. Inform supervision/management of all unresolved complaints.\nDocument customer transactions accurately in Oracle. \nEnsure pricing approval process is supported and works in compliance to Customer Service policies and procedures.\nActively manage cross-functional systems to ensure accurate patient/customer record keeping, including storage, monitoring and reporting; liaising with multiple internal departments as required. \n• Perform proactive follow up with other Customer Support Team members to ensure efficient resolution to customer requests through collaboration and effective teamwork (applicable for CSR only). \n• Provide training and support for team members (applicable for CSR only).\n• Provide support for special projects as needed (applicable for CSR only). \n\nLet’s talk about Qualifications and Experience:\nEnter faxed and email orders, RMAs (Return Material Authorization), credits, sample requests, rental requests and complaints into Oracle, including confirmation to the customer if applicable. \nSupport for RSVP (ResMed Sleep & Ventilation Program), Mask Guarantee program, ResMed Online Store (ROS) and ResMed SleepVantage program. \nRespond to patient calls and emails promptly, competently and professionally. \nImport consignment orders to Oracle and process RMA’s for 3PL’s (3rd Party Logistics). \nAbility to meet SLAs and critical deadlines. \nStrong personal computer skills and familiarity with Windows-based software. \nAbility to read and comprehend simple instructions, short correspondence, and memos. \nAbility to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. \nAbility to communicate clearly and effectively. Effective retention skills. \nAbility to add, subtracts, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.\nOther responsibilities as assigned. \nRequired:\nMust be able to work in enterprise level ERP (e.g. Oracle) and CRM (e.g. Sales Force Dotcom) applications, navigate multiple screens, and enter customer information/orders accurately.\nMust demonstrate strong written and oral communication skills in English.\nExtremely detail-oriented.\nAble to work collaboratively in a team environment.\nPossess a customer-centric commitment to build and maintain customer relationships.\nDemonstrate exceptional problem solving and organizational skills.\nDisplay energetic, self-motivated and quick thinking with positive attitude.\nHigh school, diploma or degree holder with minimum two (2) years or more customer service experience required. \nPreferred:\n2-4 years’ experience in a high volume customer service/call center capacity highly preferred.\nDegree in any discipline.\nJoining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now!We commit to respond to every applicant.","description_format":"text","description_chars":4874,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Respiratory & Sleep Devices"],"lifecycle":[{"event":"open","at":"2026-09-05T13:28:10Z"}],"visa":[],"liveness":{"score":1,"band":"cold","label":"Long shot","p_open":1,"p_active":0.05,"p_room":0.28,"age_days":657,"expected_fill_days":38,"reasons":["conf:13","stale_co","velocity","win:tail","crowd:junior,brand"],"computed_at":"2026-11-05T05:54:30Z"},"pay":null,"html_url":"https://alion.io/job/resmed-customer-service-representative-4-month-fixed-term-contract","json_url":"https://alion.io/job/resmed-customer-service-representative-4-month-fixed-term-contract.json","meta":{"generated_at":"2026-11-05T06:59:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8702,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":99683},"rest":"https://alion.io/mcp/rest/get_company?id=99683"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fresmed-customer-service-representative-4-month-fixed-term-contract"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fresmed-customer-service-representative-4-month-fixed-term-contract"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fresmed-customer-service-representative-4-month-fixed-term-contract"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/resmed-customer-service-representative-4-month-fixed-term-contract\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fresmed-customer-service-representative-4-month-fixed-term-contract"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":280172}},{"tool":"search_jobs","arguments":{"company":"resmed.co.uk","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":280172},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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