Director, Global Technical Services

We are looking for our future Global TSV Director to join our Global Supply Chain and Manufacturing teams !

The role is offered as hybrid in our Atlanta, GA site, with international travels requirement.

What You'll Do

Strategy, Operations and Performance

• Organization and management of the technical service departments globally
• Participate to the development of a global strategy for TSV
• Develop KPIs and measuring instruments to continuously improve and ensure high efficiency and profitability
• Understand customer expectations in order to develop attractive services that will bring value to the business and create a competitive advantage
• Oversee the management of all aspects of the technical service and relevant key performance indicators and take appropriate actions
• Adaptation of organization structures to changing requirements, based on changing market conditions - manage change management projects
• Continuous standardization, adaptation and improvement of processes globally
• Planning, budgeting and allocating of resources for individual services
• Transformation and implementation of business goals
• Full expense budget responsibility for the Technical Service sites and services

Leadership & Stakeholder Management

• Manage team of country technical service managers in EU and in the US
• Management of Authorized Service Centres (ASC)
• Identify and hire or develop top talents. Leverage talent development skills to create a performance oriented highly engaged workforce
• Conduct regular employee performance discussions
• Conduct annual salary review
• Responsibility for the observance of ResMed´s ethical principles
• Member of the Commercial Operations Leadership Team
• Implementation of relevant regulatory requirements and quality objectives defined by the company to fulfill a significant contribution for the success of the company
• Coach, motivate, and provide direction and feedback to team
• Nurture a positive work environment, and ensure that the team is fully supported with company directives, product changes, and open service issues
• Build and foster key relationships with the Commercial team and the Product Management team (Software Development, Product Development, Engineers, and QA) to ensure that issues are being communicated on a real time basis
• Implement Global Operation Strategy in the different Technical Service teams
• Work with other Ops teams for best practices sharing
• Other tasks and responsibilities as assigned

Who You Are

Required

• Bachelor or master’s degree in a technical discipline
• More than 6 years of relevant professional experience
• Knowledge in work Safety and Service Centres management
• Business fluent English skills
• IT skills in Microsoft Office, Document Management Systems, ERP systems, Confluence, JIRA
• Familiarity with Medical Device Single Audit Program (MDSAP) and ISO 13485

Preferred

• Experience managing remote employees
• Experience in coaching and training
• Commercial experience
• Profound knowledge in medical devices industry and market
• Knowledge in medical technology and medical product law
• Another European language skills

Why Resmed?

Impact at Scale: Help shape solutions used by millions worldwide.

Global Reach: Work across regions, teams, and technologies in a truly interconnected ecosystem.

Career Growth: Thrive in a dynamic, inclusive environment where bold ideas are welcomed.

Purpose-Driven Work: Join a company committed to improving lives-one breath, one night, one patient at a time.

Join Us!

At Resmed, we believe innovation starts with people. We value diversity of thought, agility, and imagination - and we know that building something meaningful takes leaders who are passionate, humble, and technically sharp.

We are shaping the future at Resmed, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world’s best talent. We work hard to offer holistic benefits packages, provide flexible work arrangements, cultivate a workforce culture that allows employees to grow personally and professionally, and deliver competitive salaries to our team members. Employees scheduled to work 30 or more hours per week are eligible for benefits. This position qualifies for the following benefits package: comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance. Employees have Flexible Time Off (FTO), receive 11 paid holidays plus 3 floating days and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members.

Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.

Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.