{"id":1035308,"url":"https://alion.io/job/resmed-patient-success-representative-remote-2","title":"Patient Success Representative (Remote)","company":{"id":99683,"name":"ResMed","domain":"resmed.co.uk","url":"https://alion.io/company/resmed-2","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":45,"ghost_share":0,"stale_share":0.8,"repost_share":0.022,"time_to_fill_p50_days":37,"computed_at":"2026-10-19T05:45:15Z"}},"role":"HR","role_family":"HR","seniority":"junior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":{"label":"UTC-7 – UTC-6","utc_offset_min":-7,"utc_offset_max":-6},"hiring_geo_confidence":"explicit","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":54000,"max_usd":103000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":199},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-17T00:00:00Z","employer_posted_date":"2026-09-17","last_verified_at":"2026-10-18T16:19:22Z","board_verified":true,"closed_at":null,"days_open":32,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":32},"description":"Ready to Make a Difference from Home with Brightree by ResMed?\nJoin our remote Patient Success Representative team and play an important role in helping patients receive the medical supplies they need to stay healthy and succeed with their therapy. You'll connect with patients, provide exceptional service, answer questions, and assist with ordering essential healthcare products-all while working from home. At Brightree by ResMed, you'll be part of an innovative healthcare technology company that offers competitive pay, comprehensive benefits, and opportunities for growth while making a meaningful impact every day.\nStart Date: October 19, 2026\n\nCompensation: $17.00 per hour - additional pay differential for Spanish bilingual proficiency.\n\nLocation: Fully Remote (U.S.) - preference for candidates in CST andMST time zone due to shift availability.\n\nWork Schedule: Full-time, Monday-Friday (40 hours/week) with an 8-hour shift between 9:00 a.m. and 9:00 p.m. CST, including two paid 15-minute breaks and one unpaid 30-minute lunch. This role requires daily phone-based work on a fixed schedule with minimal flexibility.\n\nRemote Work Requirements: This position is remote and requires a HIPPA compliant work environment with a hardwired Ethernet internet connection (cable or fiber) with minimum speeds of 30 Mbps download and 20 Mbps upload. Satellite, cellular, and 5G connections are not supported. Candidates will be asked to complete a brief internet speed test during the interview process.\n\nTraining Requirements: Initial training and onboarding schedule is conducted Monday through Friday, from 8:00 a.m. to 4:30 p.m. CST. To ensure compliance and confirm a secure, professional work environment, team members arerequired to remain on camera with microphones unmuted throughout training sessions.\n\nWhat you'll do\nHandle a high volume of primarily outbound calls, ensuring patients receive the healthcare supplies needed to support their ongoing care.\n\nCreate and submit patient orders, accurately complete account updates, and manage multiple systems simultaneously.\n\nPartner with internal teams to resolve patient and order-related issues.\n\nMeet established performance goals for productivity, quality, and service excellence.\n\nPerform additional duties as assigned.\n\nWhat You Bring\nHigh school diploma.\n\nAt least 1 year of customer service and/or sales experience.\n\nStrong verbal and written communication skills.\n\nA customer-focused approach with the ability to build trust and rapport.\n\nStrong attention to detail and commitment to accurate data entry.\n\nAbility to adapt to changing priorities and troubleshoot issues effectively.\n\nSelf-motivation and the ability to work independently in a remote environment.\n\nAbility to work a fixed full-time schedule and spend the majority of the day on the phone.\n\nNice to Have\nSpanish bilingual proficiency.\n\nExperience working in a high-volume call environment.\n\nExperience supporting customers in healthcare-related settings.\n\nWhat Sets You Apart:\nAchieving goals related to attendance, productivity, quality, and order accuracy, including handling 100+ calls daily, maintaining an average talk time of four minutes, and meeting sales-per-hour targets.\n\nPatient Focus: You genuinely enjoy helping people and take pride in creating positive experiences.\n\nReliability: You show up consistently, manage your responsibilities, and follow through on commitments.\n\nAdaptability: You remain calm and effective when priorities shift or challenges arise.\n\nOwnership: You take accountability for outcomes and look for ways to solve problems.\n\nAttention to Detail: You understand that accuracy matters and approach every task with care.\n\nResilience: You maintain a positive attitude and steady performance in a fast-paced, metrics-driven environment.\n\nWhy Join Resmed\nAt Brightree by Resmed, you'll be part of a global healthcare technology leader dedicated to helping millions of people live healthier, higher-quality lives. This fully remote opportunity offers the chance to build a rewarding career while making a direct impact on patients every day.\nFully remote work environment within the U.S.\n\nCompetitive hourly pay of $17.00 per hour, with additional pay differential for Spanish bilingual proficiency.\n\nComprehensive medical, dental, and vision coverage.\n\n401(k) with company match.\n\nPaid time off and company holidays.\n\nCareer growth and development opportunities.\n\nThe opportunity to make a meaningful difference in patients' lives through every interaction.\n\nJoining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. 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