{"id":3438585,"url":"https://alion.io/job/resmed-qa-engineer-post-market-quality","title":"QA Engineer (Post Market Quality)","company":{"id":99683,"name":"ResMed","domain":"resmed.co.uk","url":"https://alion.io/company/resmed-2","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":79,"open_postings":47,"ghost_share":0.021,"stale_share":0.745,"repost_share":0.043,"time_to_fill_p50_days":38,"computed_at":"2026-11-01T06:10:25Z"}},"role":"QA","role_family":"QA","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Johor Bahru, Malaysia"],"countries":["MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":12000,"max_usd":34000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1282},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"CAPA","optional":false},{"name":"GMP","optional":false}],"status":"live","first_seen_at":"2026-10-29T04:25:59Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-11-01T06:09:46Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"About the Role\nWe are seeking a highly motivated QA Engineer, Post Market Quality to support post-market quality activities and ensure the continued safety, performance, and compliance of products in the field. This role will work closely with cross-functional teams, including R&D, Regulatory Affairs, Service Operations, Manufacturing, and Customer Quality, to investigate product issues, drive corrective actions, and maintain compliance with applicable quality and regulatory requirements.\nThe successful candidate will play a key role in complaint handling, product failure investigations, trend analysis, quality system improvements, and post-market surveillance activities to support continuous improvement and customer satisfaction.\nKey Responsibilities\nComplaint Handling & Investigations\nReview, assess, and manage customer complaints in accordance with internal procedures and regulatory requirements.\nLead or support investigations into product quality issues, field failures, and customer-reported concerns.\nPerform root cause analysis and ensure timely implementation of corrective and preventive actions (CAPA).\nPrepare investigation reports and support regulatory reporting activities where required.\nPost-Market Surveillance & Trend Analysis\nAnalyze complaint, service, and field performance data to identify trends, recurring issues, and emerging risks.\nRecommend improvements and corrective actions based on data-driven insights.\nMonitor product performance and collaborate with stakeholders to drive continuous improvement initiatives.\nQuality Systems & Compliance\nSupport the implementation, maintenance, and continuous improvement of post-market quality processes and procedures.\nEnsure compliance with applicable quality standards, regulatory requirements, and internal policies.\nParticipate in internal and external audits and support audit readiness activities.\nMaintain documentation in accordance with quality system requirements.\nCross-Functional Collaboration\nWork closely with R&D teams to provide feedback on field performance and quality-related design improvements.\nPartner with Regulatory Affairs, Manufacturing, Service, and Customer Support teams to ensure timely resolution of quality issues.\nSupport new product introductions by providing quality and post-market perspectives during product development activities.\nContinuous Improvement\nIdentify opportunities to enhance complaint handling, investigation effectiveness, and overall quality system performance.\nParticipate in quality improvement projects and process optimization initiatives.\nSupport the development of service tools, manuals, and post-market service documentation where applicable. \nQualifications\nRequired\nBachelor's Degree in Engineering, Quality, Life Sciences, Manufacturing, or a related discipline.\nMinimum 5 years of experience in Quality Engineering, Quality Assurance, Post Market Quality, Customer Quality, or a similar function.\nExperience with complaint handling, investigations, root cause analysis, and CAPA activities.\nStrong analytical and problem-solving skills.\nExcellent communication and stakeholder management skills.\nAbility to work effectively in a cross-functional and global environment.\nPreferred\nExperience in the Medical Device, Healthcare, Pharmaceutical, or other highly regulated industries.\nWorking knowledge of quality management systems and regulatory requirements.\nExperience conducting data analysis and identifying quality trends.\nFamiliarity with ISO standards, GMP requirements, and post-market surveillance activities.\nExperience collaborating with product development and engineering teams.\nExposure to AI, automation, or advanced data analytics tools used to support complaint investigations, trend analysis, root cause identification, or continuous quality improvement is considered a strong advantage.\nSuccess in This Role\nThe successful candidate will:\nDrive timely and effective resolution of customer complaints and product quality issues.\nEnsure compliance with quality system and regulatory requirements.\nProactively identify trends and recommend improvements to enhance product quality and customer satisfaction.\nBuild strong partnerships with cross-functional teams and contribute to continuous improvement initiatives.\nServe as a trusted quality partner throughout the product lifecycle.\nJoining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now!","description_format":"text","description_chars":4802,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Respiratory & Sleep Devices","EHR & Clinical Software"],"lifecycle":[{"event":"open","at":"2026-10-29T04:25:59Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":3,"expected_fill_days":38,"reasons":["conf:0","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-01T06:10:25Z"},"pay":null,"html_url":"https://alion.io/job/resmed-qa-engineer-post-market-quality","json_url":"https://alion.io/job/resmed-qa-engineer-post-market-quality.json","meta":{"generated_at":"2026-11-01T09:30:16Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14735,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":99683},"rest":"https://alion.io/mcp/rest/get_company?id=99683"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fresmed-qa-engineer-post-market-quality"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fresmed-qa-engineer-post-market-quality"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fresmed-qa-engineer-post-market-quality"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/resmed-qa-engineer-post-market-quality\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fresmed-qa-engineer-post-market-quality"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3438585}},{"tool":"search_jobs","arguments":{"company":"resmed.co.uk","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3438585},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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