{"id":1137069,"url":"https://alion.io/job/resmed-specialist-credit-and-collections","title":"Specialist, Credit and Collections","company":{"id":99683,"name":"ResMed","domain":"resmed.co.uk","url":"https://alion.io/company/resmed-2","size_band":"5000+","is_staffing_agency":false,"is_intermediary":false,"ats_vendor":"Workday","truth_index":{"grade":"B","score":79,"open_postings":47,"ghost_share":0,"stale_share":0.83,"repost_share":0.021,"time_to_fill_p50_days":33,"computed_at":"2026-09-24T05:45:00Z"}},"role":"Finance","role_family":"Finance","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"hiring_geo_confidence":"structured","locations":["Kuala Lumpur, Malaysia"],"countries":["MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":10000,"max_usd":29000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1029},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-23T08:40:52Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-24T02:51:48Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"The Finance team’s goal is to be a trusted and collaborative partner to all the businesses and functional teams that we work with, bringing business acumen, financial expertise and insights to aid decision-making and deliver value to our stakeholders. We strive to generate value through providing specialist advice and making recommendations to optimize decision making, delivering transparent processes and implementing governance and controls to mitigate risk.\nJob Summary\nResponsible for managing customer credit accounts, monitoring accounts receivable, ensuring timely collection of outstanding payments, and minimizing credit risk. The role involves maintaining accurate customer accounts, resolving payment and billing disputes, conducting credit assessments, and working closely with Finance, Customer Service and Products teams to achieve collection’s objective while maintaining strong customer relationships.\nJob Description\nManage a portfolio of customer accounts and monitor outstanding receivables to ensure timely payment.\nConduct daily follow-up on overdue payments through telephone calls and emails correspondence.\nMonitor and respond to emails promptly, ensuring timely follow-up on customer payment and account queries.\nReview customer accounts, payment history, credit terms, and outstanding balances to identify potential credit risks.\nInvestigate and resolve customer payment disputes, invoice discrepancies, credit notes, and billing issues in coordination with relevant departments.\nReconcile customer accounts and ensure all payments, receipts, adjustments, and outstanding balances are accurately recorded.\nTo prepare and furnish customer with the account statement when required.\nAllocate customer payments accurately and maintain up-to-date account records in the system.\nLiaise with Finance, Customer Service, and Products teams to resolve account-related issues and prevent future payment delays.\nNegotiate payment arrangements and recovery plans with customers while ensuring compliance with company credit policies.\nMonitor high-risk and delinquent accounts and escalate unresolved cases to management or external collection agencies where required.\nPrepare supporting documentation and recommendations for the write-off of irrecoverable customer balances, ensuring appropriate approval is obtained before processing.\nProcess approved bad debt write-offs and ensured customer accounts and accounting records are updated accurately.\nEnsure compliance with company credit policies, internal controls, and standard operating procedures.\nIdentify opportunities to improve collection processes, reduce overdue receivables, and strengthen overall cash flow.\nRequired Qualifications\nBachelor’s degree in finance, Accounting, Business Administration, or related field.\nMinimum 4 years’ experience in Credit Control, Accounts Receivable, Collections, or Finance.\nStrong negotiation and communication/written skills.\nExcellent attention to detail and problem-solving abilities.\nStrong analytical and organizational skills.\nJoining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.","description_format":"text","description_chars":3544,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care"],"lifecycle":[{"event":"open","at":"2026-09-23T08:40:52Z"}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":0,"expected_fill_days":33,"reasons":["conf:2","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-09-24T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/resmed-specialist-credit-and-collections","json_url":"https://alion.io/job/resmed-specialist-credit-and-collections.json","meta":{"generated_at":"2026-09-24T07:23:08Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}