{"id":3996332,"url":"https://alion.io/job/resolvable-inbound-telesales-agent","title":"Inbound Telesales Agent","company":{"id":3899305,"name":"Resolvable","domain":"resolvable.com","url":"https://alion.io/company/resolvable","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Sales","role_family":"Sales","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["Mauritius"],"countries":["MU"],"hiring_countries":["MU"],"hiring_countries_total":1,"salary":{"min":21000,"max":30000,"currency":"MUR","period":"month","gross":true,"usd_annual":7680},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-10T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-11-10T00:00:00Z","board_verified":false,"closed_at":null,"days_open":2,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":2},"description":"We are looking for Inbound Telesales Agents to provide a professional, friendly and reassuring first point of contact for customers. You’ll be responsible for answering inbound enquiries, capturing accurate information and ensuring each enquiry is directed to the appropriate team for follow-up. As the first voice a customer hears, the role is key to creating a positive first impression and deliver excellent customer service. \nKey ResponsibilitiesAnswer inbound calls promptly, professionally and in a friendly manner, representing the brand with clear communication.\nAccurately capture customer contact details, advert code and the nature of their enquiry to help the team determine the most appropriate next step.\nEnsure all enquiries are passed to the correct department/team smoothly in line with agreed processes.\nFollow data protection requirements when handling customer information.\nDeliver a consistently high standard of customer service, demonstrating empathy, patience and professionalism on every call.\nSkills and ExperienceExcellent verbal communication and listening skills.\nA friendly, confident and professional telephone manner.\nStrong attention to detail and accurate data-entry skills.\nThe ability to ask appropriate questions and understand customer requirements.\nGood organizational skills and the ability to follow established processes.\nA patient, empathetic and customer-focused approach.\nConfidence using computer systems while speaking to customers.\nDesirable\nExperience in inbound call handling, customer service or a contact centre environment.\nExperience handling sales enquiries or generating leads.\n\nIf you are interested in this opportunity, please apply using the link below.\n\nhttps://app.connecteam.com/#/apply?link=7b8d2582-ad11-429d-bc4c-fdc779696f43","description_format":"text","description_chars":1790,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Mauritius","iso":"MU","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["AI Agents","Call Center 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Docs: https://alion.io/developers"}}