{"id":1695561,"url":"https://alion.io/job/resonetics-customer-operations-manager","title":"Customer Operations Manager","company":{"id":3860882,"name":"Resonetics","domain":"resonetics.com","url":"https://alion.io/company/resonetics","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Management","role_family":"Management","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Bethel, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":65000,"max":94000,"currency":"USD","period":"year","gross":null,"usd_annual":94000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Power BI","optional":true}],"status":"live","first_seen_at":"2026-10-02T12:02:36Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-07T23:30:38Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Overview\nResonetics is a global leader in advanced engineering, prototyping, product development, and micro manufacturing, driving innovation in the medical device industry. With rapid expansion across all our locations, we continue to push the boundaries of technology while fostering a dynamic, employee-centered culture. Our commitment to excellence and continuous improvement makes Resonetics an exciting place for professionals passionate about shaping the future of micro-manufacturing and being part of something bigger.\nPartner with customers to build strong, long-term relationships and ensure success for both the customer and Resonetics. Be the voice of the customer and lead communication and escalation for Account Management team at sites. Foster robust relationships with operations partners to ensure customer needsare being met and customer expectations are managed.\nJoin Resonetics and be part of a team that’s redefining medical device manufacturing. If you’re passionate about innovation and thrive in a fast-paced environment, we’d love to hear from you.\nResponsibilities\nOperate as the lead point of contact internally for any and all matters sitespecific to customers.\nBuild and maintain strong, long-lasting customer relationships and maintainawareness of customer expectations.\nFacilitate meetings in a timely, effective, and efficient way when customerchallenges arise.\nPartner with Strategic Account Managers to provide daily communicationsfor order management, resolve potentials constraints, logistics/deliveryissues, and customer.\nMaintain customer forecasts and track key account metrics.\nCollaborate with managers and colleagues across multiple departments.\nFacilitate production readiness communications.\nProvide clear updates regarding the status of internal progress as well asrelevant customer updates.\nCreate necessary daily/monthly/quarterly/annual reports.\nKeep accurate records of discussions and correspondence with customers.\nMonitor price and delivery schedules.\nCoordinate with cross-functional teams on delivery dates and escalations.\nForecast coordination with operations planning and materials teams.\nProvide status updates, shipping updates, etc. to customers as needed.\nRequired Qualifications\n3-5+ years proven experience in customer and operations support. with a concentration in management or similar experience.\nProficient in MS Office.\nExperience working with Salesforce or similar CRM.\nExperience with ERP system, preference of QAD or Epicor experience.\nProven ability to manage multiple projects at a time while paying strictattention to detail.\nTeam player with a high degree of professionalism.\nExcellent time management skills.\nExcellent communication skills written, verbal, active listening.\nStrong problem solving, organizational, and analytical skills.\nAbility to excel in fast paced environment encompassing company growthand change.\nCollaboration with different groups to accomplish goals.\nBA/BS degree\nPreferred Qualifications\nExperience working with Power BI.\nMedical Device Manufacturing experience.\nPhysical Demands\nLight office work.\nThey may need to travel up to 10%.\nCompensation\nThe compensation for this role is competitive and will be based on experience and qualifications. The anticipated range is $65,000 - $94,000.\nFor temp, temp-to-hire, and regular full-time positions, our company policy is that we are unable to provide visa sponsorship. Candidates must already be legally authorized to work in the United States without the need for sponsorship now or in the future.","description_format":"text","description_chars":3551,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-02T12:02:36Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 2 · green card filings: 1","filings_12m":2,"filings_prev_12m":2,"green_card_filings_12m":1,"median_offered_wage_usd":115833,"route":null,"cap_exempt":false,"checked_at":"2026-10-03T21:08:04+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":89,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.89,"p_room":1,"age_days":4,"expected_fill_days":25,"reasons":["conf:1","velocity","win:early"],"computed_at":"2026-10-07T05:47:15Z"},"pay":{"stated_usd_annual":94000,"is_top_pay":false},"html_url":"https://alion.io/job/resonetics-customer-operations-manager","json_url":"https://alion.io/job/resonetics-customer-operations-manager.json","meta":{"generated_at":"2026-10-08T01:35:51Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2767,"day_limit":5000,"remaining_today":2233,"minute_limit":60,"resets_at":"2026-10-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3860882},"rest":"https://alion.io/mcp/rest/get_company?id=3860882"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fresonetics-customer-operations-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fresonetics-customer-operations-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fresonetics-customer-operations-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/resonetics-customer-operations-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fresonetics-customer-operations-manager"}]}