Manager Housekeeping

Duties & Responsibilities:

• Oversee daily housekeeping operations to ensure guest rooms, offices, and back-of-house areas meet established cleanliness, presentation, and service standards.
• Plan, assign, and supervise team workloads based on occupancy, staffing levels, productivity expectations, and operational needs.
• Conduct regular inspections of guest rooms and assigned areas to ensure quality and brand standards are consistently maintained.
• Coordinate closely with Front Office to ensure timely room readiness, including priority rooms, VIP arrivals, early arrivals, and special requests.
• Manage daily, periodic, and deep-cleaning schedules and coordinate maintenance requirements with Engineering.
• Supervise, coach, train, and develop housekeeping team members while monitoring attendance, productivity, conduct, and performance.
• Prepare departmental schedules, maintain appropriate staffing levels, and effectively manage overtime and labor costs.
• Manage housekeeping supplies, amenities, linen, chemicals, and equipment, including inventory controls, par levels, storage, and usage.
• Assist with departmental budgeting, forecasting, purchasing, expense management, and cost-control initiatives.
• Respond promptly and professionally to guest concerns and cleanliness-related complaints and ensure appropriate corrective action is taken.
• Ensure compliance with company policies, brand standards, health and sanitation requirements, workplace safety procedures, and chemical-handling guidelines.
• Conduct departmental meetings, pre-shift briefings, training sessions, coaching, and performance discussions as required.
• Participate in recruitment, onboarding, performance management, and employee development.
• Maintain accurate departmental records, reports, inspection documentation, schedules, and inventory records.
• Monitor departmental quality, service, and productivity results and implement corrective action where standards are not achieved.
• Promote a positive, safe, respectful, and productive work environment.
• Collaborate with operational departments to support occupancy demands, group arrivals, special events, property initiatives, and overall guest satisfaction.
• Provide visible, hands-on leadership during high-occupancy periods and other critical operational situations.
• Perform other related duties as assigned by senior management.

Qualifications:

• Associate’s or Bachelor’s degree in Hospitality Management, Hotel Administration, Business Administration, or a related field preferred. Significant relevant experience can substitute for formal education.
• Minimum of three years of progressive housekeeping experience, including at least 2 years in a supervisory or management role.
• Previous experience in a resort or luxury hotel property is preferred.

• Demonstrated knowledge of housekeeping operations, including guest room cleaning, public area maintenance, room inspections, deep-cleaning programs, linen control, laundry operations, and inventory management.
• Strong leadership and people-management skills, with experience coaching, developing, scheduling, and managing performance within a diverse team.
• Knowledge of departmental budgeting, labor productivity and inventory control.
• Strong understanding of health, sanitation, workplace safety, chemical handling, and proper use of cleaning equipment and materials.
• Excellent organizational, communication, problem-solving, and decision-making skills.
• Strong attention to detail and commitment to maintaining high cleanliness, presentation, and guest-service standards.
• Ability to effectively collaborate with Front Office, Engineering, Laundry, Security, Human Resources, and other operational departments.
• Proficiency in Microsoft Office and familiarity with hotel property-management, housekeeping, or workforce-management systems preferred.
• Ability to work a flexible schedule, including evenings, weekends, holidays, and extended hours based on business needs.
• Ability to perform regular property and room inspections and meet the physical demands associated with a fast-paced resort environment.

Working Conditions:

• Required to regularly work shifts; inclusive of overnight shift, weekends and holidays
• Required to work efficiently and effectively in a fast- paced, high pressure environment
• External (outdoor) and internal work environment

Physical Requirements:

• Ability to walk and climb stairs constantly and stand for prolonged periods of time.
• Ability to lift and adjust furniture items.
• Ability to life up to 50 lbs