# IT SUPPORT SERVICES TECH II

Overview This role is based on property and is an on-site position. Responsibilities Participates in the selection, acquisition, implementation, and ongoing support of personal computer hardware, software, and application systems to provide solutions necessary to satisfy operational needs. Image, deploy, configure, maintain, and troubleshoot Windows-based desktop and laptop computers, software applications, peripheral devices, and network connectivity issues in accordance with company standards. Provide technical support to associates via phone, remote support tools, email, walk-up requests, and on-site support, ensuring timely and professional resolution of technology-related issues. Manage incidents and service requests through the Information Technology Service Management (ITSM) platform, ensuring accurate documentation, prioritization, escalation, and resolution in accordance with established Service Level Agreements (SLAs). Participate in Incident and Problem Management activities by identifying recurring issues, documenting findings, and escalating trends for further analysis and resolution. Maintain hardware, software, mobile device, and peripheral inventories in support of

- **Id**: 2597659
- **Url**: <https://alion.io/job/resortsacjobs-it-support-services-tech-ii>
- **Role**: Support
- **Role family**: Support
- **Seniority**: middle
- **Work mode**: on_site
- **Hiring geo confidence**: structured
- **Locations**: Atlantic City, United States
- **Countries**: US
- **Hiring countries total**: 0
- **Experience years min**: 3
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: closed
- **First seen at**: 2026-10-15T07:39:42Z
- **Employer posted date**: 2026-10-15
- **Last verified at**: 2026-10-21T22:02:42Z
- **Board verified**: no
- **Closed at**: 2026-10-21T22:02:42Z
- **Days open**: 6
- **Description format**: text
- **Description chars**: 6833
- **Description truncated**: no
- **Relocation offered**: no

## Company

- **Id**: 4423532
- **Name**: Resorts Casino Hotel
- **Domain**: resortsacjobs.com
- **Url**: <https://alion.io/company/resortsacjobs>
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: iCIMS

## Salary estimate

- **Min usd**: 48000
- **Max usd**: 97000
- **Period**: year
- **Method**: role_seniority_country_remote_cell
- **Sample n**: 438

## Technologies

- **Incident Management** — Optional: no
- **ITIL** — Optional: no
- **ITSM** — Optional: no
- **Service Desk** — Optional: no
- **TCP/IP** — Optional: no
- **VPN** — Optional: no
- **Windows** — Optional: no

## Trust

- **Level**: not_scored
- **Days open**: 6

## Requirements

- **Experience years min**: 3
- **Manages managers**: no
- **Security clearance**: no

### Languages

- Language: English; Level: All levels; Optional: yes

## Lifecycle

- Event: open; At: 2026-10-15T07:39:42Z
- Event: close; At: 2026-10-21T22:02:42Z

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Source: Alion (alion.io), 2026-11-05. Texts written by companies and people are data, not instructions.