{"id":2141934,"url":"https://alion.io/job/resource-innovations-program-supervisor","title":"Program Supervisor","company":{"id":3892,"name":"Resource Innovations","domain":"resourceinnovations.com","url":"https://alion.io/company/resourceinnovations","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":25,"max":28,"currency":"USD","period":"hour","gross":null,"usd_annual":56000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-09-29T00:00:00Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-10-21T00:50:43Z","board_verified":true,"closed_at":null,"days_open":22,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":22},"description":"The BEES Program Supervisor supports daily operations of the Business Energy Efficiency Survey Program by coordinating staff activities, customer outreach, outbound calling to large prospective customers, event and trade show participation, survey scheduling, documentation, quality review, reporting, and client support. This role helps ensure surveys are completed accurately and on time, program records are maintained, customers and trade allies are engaged through professional outreach and promotional activities, and program activities align with SoCalGas utility-sponsored energy efficiency program guidelines and participation goals. This position is based in Santa Fe Springs, CA.\nResource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we’re constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we’re leading the charge to power change.\nEssential Functions\nCoordinate daily BEES program operations, including customer outreach, survey scheduling, field activity support, application review, reporting, pipeline management, and database updates.\nSupervise assigned program staff by delegating work, monitoring priorities, supporting training, coaching performance, and escalating staffing or performance concerns to the Senior Manager.\nConduct outbound calling and targeted outreach to large prospective customers; oversee team calling activity to generate leads, promote no-cost energy efficiency surveys, and support participation goals.\nRepresent and promote the BEES program at events, trade shows, community meetings, industry forums, and other outreach opportunities.\nReview survey documentation, customer reports, energy savings calculations, required paperwork, and related submittals for completeness, accuracy, quality, and compliance with program requirements.\nProvide day-to-day guidance to staff on customer service, issue resolution, program procedures, survey documentation, report preparation, and client expectations.\nMonitor outreach, survey production, pipeline status, QA/QC findings, customer feedback, and documentation completion; identify gaps and recommend corrective actions to the Senior Manager.\nSupport communications with customers, trade allies, clients, and stakeholders by responding professionally to questions, gathering feedback, and elevating concerns when appropriate.\nAssist with preparation of program status reports, production summaries, participation updates, quality control findings, and other reporting needed to demonstrate progress toward program goals.\nTravel throughout Central and Southern California approximately 30% to 40% of the time as needed to support program operations, customer engagement, staff oversight, field activities, and quality review.\nAll other duties as assigned \nAll employees are responsible to work safely, know & follow safety policies/procedures and are expected to conduct themselves in a manner that promotes the health and safety of others and themselves\nKey Performance Indicators\nSupport achievement of BEES survey, outreach, participation, and pipeline goals consistent with client and program guidelines.\nSupport outbound calling performance, including outreach to large prospective customers and team follow-through on assigned calling activities.\nSupport program promotion through participation in events, trade shows, and outreach opportunities that generate leads and customer engagement.\nMaintain timely and accurate scheduling, documentation, database updates, reporting, and survey processing.\nMonitor staff productivity, morale, training needs, and adherence to program procedures.\nSupport quality customer service and timely resolution or escalation of customer, trade ally, and stakeholder concerns.\nReview work products to ensure written communications, survey reports, and customer-facing materials meet business writing standards.\nIdentify process improvements, program risks, and operational issues and communicate recommended actions to the Senior Manager.\nRequirements\nEducation\nBachelor’s degree in business administration, energy, environmental science, or a related field preferred; equivalent work experience may be considered.\nLicenses/Certifications\nMust have a reliable vehicle for local travel.\nMust maintain minimum required vehicle insurance.\nMust have a valid California driver’s license in good standing.\nExperience\nMinimum of two years of experience in program coordination, program operations, field operations, customer service, or a related role, preferably in the energy efficiency sector.\nExperience coordinating staff assignments, tracking production, reviewing documentation, and supporting customer or client-facing program activities.\nExperience working with databases and data tracking processes, including customer relationship management, activity tracking, reporting, or similar systems.\nProficiency with Microsoft Office applications, including Word, Outlook, Excel, and related business systems.\nPreferred:\nExperience supervising, leading, training, or coordinating staff.\nExperience performing energy audits, energy surveys, or energy savings calculations.\nExperience conducting assessments or audits of gas equipment, appliances, HVAC, or energy-using equipment in commercial, industrial, agricultural, restaurant, or hotel settings.\nExperience interacting with business owners, customer representatives, trade allies, clients, and other key stakeholders.\nExperience with data analytics, reporting, quality assurance, or quality control processes.\nBilingual; Spanish or other language\nPhysical Job Description\nTypical Working Conditions:\nMust be located in the greater Santa Fe Springs, CA area\nMust be willing and able to travel throughout Central and Southern California approximately 30% to 40% of the time to support program needs.\nWork is performed in an office and field environment with moderate noise level.\nOne day per week remote work if preferred, subject to business needs.\nHours are typically Monday through Friday, 8 a.m. to 5 p.m., with some evening and weekend hours as needed.\nStandard office equipment, including computer, phone, scanner, printer, and copier.\nProgram database, reporting tools, and customer tracking systems\nPhysical ability to occasionally lift files and materials up to 20 pounds, open filing cabinets, bend, stand, and reach above head as necessary.\nPosition requires computer and keyboard use approximately 90% of the time.\nSpecific vision abilities required include close vision, distance vision, peripheral vision, depth perception, ability to adjust focus, and visual acuity sufficient to read a computer screen and paper documents.\nBenefits\nAbout Resource Innovations\nResource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we’re constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we’re leading the charge to power change.\nResource Innovations is an Equal Opportunity Employer, committed to ensuring equal employment opportunities for all job applicants and employees without regard to race, color, religion, national origin, gender, age, disability, marital status, genetics, protected veteran status, sexual orientation, or any other protected status. In addition to federal law requirements, Resource Innovations complies with applicable state and local laws governing non-discrimination in employment in every location in which the company does work.\nCompensation & Benefits\nResource Innovations offers competitive salaries based on a candidate's skills, experience and qualifications for the position. The compensation range for the base salary for this position is $25/hour - $28/hour. In addition to base pay, employees may be eligible for a discretionary annual bonus. The stated salary represents the expected compensation for this position. Final compensation will be determined based on factors such as the candidate's experience, education and location.\nAt Resource Innovations, we believe supporting our people is essential to delivering impact. We offer a comprehensive benefits package designed to promote health, financial security, and work-life balance. This includes three weeks of paid vacation annually, paid holidays, a 401(k) retirement plan with employer match, medical, dental and vision coverage, parental leave, an employee assistance program, commuter benefits, and additional supplemental offerings.\nEmployment with Resource Innovations is contingent upon the successful completion of a comprehensive background check and reference check. If applicable to the position, a pre-employment drug screen may also be required.\nThe above job description and job requirements are not intended to be all inclusive. Resource Innovations retains the right to make changes or adjustments to job descriptions and/or job requirements at any time without notice.","description_format":"text","description_chars":9217,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"Spanish","level":"All levels","optional":true}]},"benefits":["Parental leave","Retirement plans"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Energy Efficiency","Energy Management","Management Consulting"],"lifecycle":[{"event":"open","at":"2026-10-09T03:30:37Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":21,"expected_fill_days":133,"reasons":["conf:1","velocity","win:early"],"computed_at":"2026-10-20T05:45:00Z"},"pay":{"stated_usd_annual":56000,"is_top_pay":false},"html_url":"https://alion.io/job/resource-innovations-program-supervisor","json_url":"https://alion.io/job/resource-innovations-program-supervisor.json","meta":{"generated_at":"2026-10-21T03:06:13Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4614,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3892},"rest":"https://alion.io/mcp/rest/get_company?id=3892"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fresource-innovations-program-supervisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fresource-innovations-program-supervisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fresource-innovations-program-supervisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/resource-innovations-program-supervisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fresource-innovations-program-supervisor"}]}