{"id":1285091,"url":"https://alion.io/job/resources-valley-l1-it-support-engineer","title":"L1 IT Support Engineer","company":{"id":3801855,"name":"Resources Valley","domain":"resourcesvalley.in","url":"https://alion.io/company/resources-valley","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Jaipur, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":5000,"max_usd":14000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":480},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"ITSM","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"Microsoft Office","optional":false},{"name":"OneDrive","optional":false},{"name":"Outlook","optional":false},{"name":"SharePoint","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"TCP/IP","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-08-18T04:35:53Z","employer_posted_date":null,"last_verified_at":"2026-08-18T04:35:53Z","board_verified":false,"closed_at":null,"days_open":44,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":44},"description":"About the Role :\n\nWe are looking for a customer-focused and technically proficient IT Support Engineer (L1) with 1- 2 years of experience to join our IT Support team. The ideal candidate should have hands-on experience in desktop support, hardware and software troubleshooting, Microsoft 365 administration, Windows operating systems, and basic networking.\n\nThe candidate will be responsible for providing first-level technical support, resolving user issues, managing support tickets, configuring end-user devices, and ensuring timely resolution of incidents while delivering excellent customer service.\n\nKey Responsibilities :\n\nEnd-User Support :\n\n- Diagnose and resolve hardware, software, operating system, and application-related issues.\n\n- Install, configure, and troubleshoot desktops, laptops, printers, scanners, and peripheral devices.\n\n- Assist users with Microsoft Office applications and Windows operating systems.\n\n- Perform system health checks and preventive maintenance.\n\nMicrosoft 365 Administration :\n\n- Create, modify, and manage Microsoft 365 user accounts and licenses.\n\n- Support Microsoft 365 services including :\n\n1. Exchange Online\n\n2. Microsoft Teams\n\n3. OneDrive for Business\n\n4. SharePoint Online (Basic)\n\n- Perform password resets and mailbox troubleshooting.\n\n- Manage shared mailboxes, distribution groups, and Microsoft 365 groups.\n\n- Support Microsoft Outlook configuration and synchronization issues.\n\nWindows Administration :\n\n- Install, configure, and troubleshoot Windows 10 and Windows 11.\n\n- Join devices to Active Directory or Microsoft Entra ID.\n\n- Configure user profiles and local security settings.\n\n- Perform operating system updates and driver installations.\n\n- Troubleshoot boot, performance, and application issues.\n\nHelpdesk & Ticket Management :\n\n- Log, prioritize, and resolve incidents using ITSM/Ticketing tools.\n\n- Ensure incidents are resolved within defined SLA timelines.\n\n- Escalate unresolved issues to senior engineers when required.\n\n- Maintain accurate troubleshooting notes and resolution details.\n\n- Create and update knowledge base articles.\n\nHardware & Software Support :\n\n- Install and configure desktop and laptop hardware.\n\n- Diagnose hardware failures and coordinate warranty replacements.\n\n- Install and update software applications.\n\n- Perform hardware upgrades such as RAM, SSD, and peripheral replacements.\n\n- Support antivirus installation and endpoint protection.\n\nBasic Networking Support :\n\n- Troubleshoot LAN, Wi-Fi, and internet connectivity issues.\n\n- Verify IP configuration, DNS, DHCP, and default gateway settings.\n\n- Configure basic TCP/IP settings.\n\n- Assist with printer and network drive connectivity.\n\n- Escalate advanced network issues to the Network Team.\n\nUser Administration :\n\n- Create and manage Active Directory user accounts.\n\n- Reset passwords and unlock user accounts.\n\n- Manage user permissions and group memberships.\n\n- Assist with onboarding and offboarding activities.\nSkills\nTechnical Support, Troubleshooting, Office 365, Windows Administration, Entra ID, Active Directory, Ticketing System, ITSM, Hardware Support, DNS","description_format":"text","description_chars":3125,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-26T04:00:00Z"}],"liveness":{"score":8,"band":"cold","label":"Long shot","p_open":0.6,"p_active":0.488,"p_room":0.28,"age_days":44,"expected_fill_days":15,"reasons":["seen:44","velocity","win:tail","crowd:junior"],"computed_at":"2026-10-01T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/resources-valley-l1-it-support-engineer","json_url":"https://alion.io/job/resources-valley-l1-it-support-engineer.json","meta":{"generated_at":"2026-10-01T09:44:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":481,"day_limit":5000,"remaining_today":4519,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}