{"id":2873153,"url":"https://alion.io/job/respage-customer-success-associate","title":"Customer Success Associate","company":{"id":2954752,"name":"Respage","domain":"respage.com","url":"https://alion.io/company/respage","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ChatGPT","optional":false},{"name":"Google Workspace","optional":false},{"name":"Slack","optional":false}],"status":"live","first_seen_at":"2026-10-19T19:17:05Z","employer_posted_date":null,"last_verified_at":"2026-10-19T19:17:05Z","board_verified":false,"closed_at":null,"days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"Respage | Full-time | Fully remote | Must live in PA, NJ, DE\nRole SummaryRespage is hiring a Customer Success Associate for a high-ownership, fast-moving Customer Success role. This is not a “light support” position—this is a demanding, accountability-driven role where you will manage a constant flow of client requests and take initiative head-on every day.\nYou will be the frontline owner of our Support Inbox and website/dashboard chat, responding to clients, triaging issues, documenting requests, and driving them to resolution. You will also be accountable for a small portfolio of clients, supporting weekly maintenance and proactive communication. You’ll partner closely with our Customer Success Managers (CSMs) to ensure client services are fully set up and supported—especially when new orders come in.\nAlongside these Customer Success responsibilities, you’ll help create and manage social posts for Respage’s clients, support their reputation management, and complete special projects with our marketing manager as needed.\nWhat You’ll Do (Key Responsibilities)1) Support Inbox + Chat Ownership (Primary Responsibility)\n\nOwn the daily flow of incoming support emails and client chat messages from our website and dashboard.\n\nRespond quickly and professionally, gather details, and provide clear next steps.\n\nTriage requests: determine if the issue is user error, setup gap, product limitation, or a possible defect—and route accordingly.\n\nTrack requests through to completion with consistent client updates and follow-through.\n\n2) Assigned Client Portfolio (Weekly Maintenance + Communication)\n\nBe accountable for a small group of assigned clients to support ongoing maintenance and weekly touchpoints.\n\nMaintain consistent communication cadence (weekly check-ins/status updates as appropriate).\n\nTrack open items, requests, and follow-ups to ensure nothing slips and clients feel continuously supported.\n\nProactively surface risks, recurring issues, or upcoming needs to the CSM team.\n\n3) Setup Support + Proactive Order Assistance\n\nPartner with CSMs to ensure client services are set up completely and launch requirements are met.\n\nWhen new orders come in, proactively start your portion of the work immediately—no waiting to be told.\n\nAsk smart questions early (internally) to avoid delays, prevent rework, and keep rollouts moving.\n\nMaintain accurate documentation so internal teams can act fast and clients get consistent answers.\n\n4) Issue Investigation + Problem Solving\nResearch and troubleshoot client issues using available tools, internal documentation, and product context.\n\nIdentify patterns and recurring issues, document them, and escalate when needed.\n\nRecognize potential bugs and work with technical teams to provide strong notes, reproduction steps, and impact.\n\n5) Communication + Execution Discipline\nDeliver consistently strong written communication—clear, calm, and action-oriented.\n\nManage multiple requests at once with strong organization, prioritization, and time management.\n\nMaintain a “finish the job” mindset: you own outcomes, not just responses.\n\nClient Social Posts, Reputation Management + Marketing Projects\nHelp create and manage social posts for Respage’s clients.\n\nSupport reputation management for Respage’s clients.\n\nComplete special projects with our marketing manager as needed.\n\nWhat This Role Requires (Must-Haves)\nStrong accountability and initiative: you take ownership, you don’t wait, and you see tasks through.\n\nAbility to thrive in a high-volume, request-driven environment where the work is always moving.\n\nExcellent customer-facing communication skills (email + chat): professional, clear, and empathetic.\n\nStrong judgment and problem-solving: you can quickly gather facts, diagnose, and decide what to do next.\n\nStrong organization and time management: able to prioritize competing requests and hit deadlines.\n\nComfortable learning detailed services quickly and explaining them clearly to clients.\n\nComfortable using Google Workspace (G Suite) and working daily in Slack, Teamwork Projects, and Teamwork Desk.\n\nComfortable using ChatGPT as an ongoing productivity tool in daily workflows (drafting, summarizing, organizing, troubleshooting).\n\nPreferred / Nice-to-Haves\nPrior experience in Customer Success, Support, or Account Services (especially in a fast-paced environment).\n\nExperience working with property management clients and/or familiarity with PMS systems like Yardi, RealPage, AppFolio, or similar.\n\nComfort troubleshooting software workflows and translating issues into clear internal notes.\n\nCore Traits for Success\nOwnership: takes responsibility for results and doesn’t drop balls.\n\nUrgency: moves quickly and keeps requests moving.\n\nWork ethic: consistently shows up ready to execute and improve.\n\nAdaptability: learns fast and stays calm under pressure.\n\nInitiative: looks for ways to help every day and asks “what’s next?”\n\nTools You’ll UseGoogle Workspace (G Suite) | Slack | Teamwork Projects | Teamwork Desk | ChatGPT | Respage Dashboard | Zoho\nWhy You'll Love It Here:Join an award-winning team that's reshaping the future of multifamily operations! Respage offers a fast-paced, fully remote environment that fosters career growth and advancement. We've been recognized as one of the Best Places to Work in Philadelphia and the multifamily industry, with 6 appearances on the Inc. 5000 list of Fastest-Growing Private Companies in America. We offer a competitive compensation package that includes a base salary, generous PTO, comprehensive healthcare, and a 401K with a generous match. This is your opportunity to make a real impact with us!\nOriginally posted on Himalayas","description_format":"text","description_chars":5663,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"},{"name":"New Jersey","iso":null,"kind":"city"},{"name":"Pennsylvania","iso":null,"kind":"city"},{"name":"Delaware","iso":null,"kind":"city"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-19T20:28:30Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":27,"reasons":["seen:0","win:early"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/respage-customer-success-associate","json_url":"https://alion.io/job/respage-customer-success-associate.json","meta":{"generated_at":"2026-10-20T11:30:11Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12659,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2954752},"rest":"https://alion.io/mcp/rest/get_company?id=2954752"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frespage-customer-success-associate"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frespage-customer-success-associate"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frespage-customer-success-associate"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/respage-customer-success-associate\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frespage-customer-success-associate"}]}