{"id":3396843,"url":"https://alion.io/job/respawn-entertainment-incident-manager","title":"Incident Manager","company":{"id":179601,"name":"Respawn Entertainment","domain":"respawn.com","url":"https://alion.io/company/respawn-entertainment","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Avature","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bucharest, Romania"],"countries":["RO"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false}],"status":"live","first_seen_at":"2026-10-28T12:47:27Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-11-03T19:38:36Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen.\nCentral Technology Operations enables EA’s technology teams to scale and deliver at their best. We guide operational rigor, strengthen data-informed decision-making, and improve how work gets done across platforms and partners, helping teams to focus on building and advancing world-class technology. As strategic partners, we shape and amplify EA’s technology narrative, connecting strategy, progress, and influence across channels to strengthen its reputation for innovation.\nThe Team\nThe Mission Control Center (MCC) resides within the EA PI&E team and plays a key role in driving online ‘always on’ services keeping a watchful eye over all monitored endpoints to ensure a 24X7 uptime for EA games.\n\nThe MCC Incident Manager will report to the MCC Manager.\n\nShifts: 8 hours a day, within the time interval 06:00 - 18:00 (Romania Time) including weekends and holidays.\n\nYou will work on a hybrid mode from our office in Bucharest\n\nResponsibilities\nYou will identify incidents by evaluating alerts, performing checks and engaging in conversations with partner teams.\n\nCoordinate incidents while maintaining command and control of the incident response.\n\nBe responsible with the timeline, documentation, engagement, escalation and communication of incidents.\n\nMaintain alignment of the response teams, stakeholders and leadership through audio/video bridges, active messaging, and posted updates.\n\nBe the first point of escalation for MCC team members and partners.\n\nHelp with building runbooks for daily incident resolution.\n\nPartner with other EA Operational teams to reduce systems downtime.\n\nSuccess is measured through peer review, partner review, operational indicators, personal and team goals.\n\nQualifications\nYou have a passion for the IT and gaming industries.\n\n1-3 years experience with Systems Operations/Engineering organizational responsibilities, which include ownership and management of incident escalation, resolution tracking and resolution reporting, with at least 1 year being in an Incident Manager role.\n\nExperience with the coordination of groups from multiple disciplines and levels towards a goal and resolution.\n\nExperience with ITIL best practices, including Incident, Change, and Problem Management, their purpose and how they are connected.\n\nBasic knowledge of cloud technology offerings, networking, virtualization, data bases and security fundamentals.\n\nExcellent English verbal and written communication skills and confidence to communicate under crisis conditions.\n\nYou understand the rigorous demands of a 24x7 real-time online, operational environment.\n\nAbout Electronic Arts\nWe’re proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA. We value adaptability, resilience, creativity, and curiosity. From leadership that brings out your potential, to creating space for learning and experimenting, we empower you to do great work and pursue opportunities for growth.\nWe adopt a holistic approach to our benefits programs, emphasizing physical, emotional, financial, career, and community wellness to support a balanced life. Our packages are tailored to meet local needs and may include healthcare coverage, mental well-being support, retirement savings, paid time off, family leaves, complimentary games, and more. We nurture environments where our teams can always bring their best to what they do.\nElectronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. 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