{"id":989803,"url":"https://alion.io/job/respond-learning-development-specialist","title":"Learning & Development Specialist","company":{"id":37556,"name":"respond.io","domain":"respond.io","url":"https://alion.io/company/respond","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":null},"role":"HR","role_family":"HR","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kuala Lumpur, Malaysia"],"countries":["MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":7500,"max_usd":19000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2484},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-17T01:14:21Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-10-15T19:23:38Z","board_verified":true,"closed_at":null,"days_open":28,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":28},"description":"About Respond.io\nFounded in Hong Kong in early 2017, respond.io is an AI-powered business messaging platform that helps companies manage customer conversations across chat, calls and email - all in one place.\nTrusted by businesses in over 127 countries and recognized by G2 and SME100, respond.io enables fast-growing companies around the world to capture, convert, and retain customers at scale.\nWe operate as a globally distributed team with employees based around the world, contributing to a diverse and inclusive culture. Join us, and be part of a team that is shaping the future of customer conversation management!\nOur Culture\nAt respond.io, we move fast, work smart, and always keep our customers at the heart of what we do. Here’s what we stand for:\nSolve Customer Problems: Every effort must solve real customer pain points. No guesswork-just real feedback and clear value!\nThe 80/20 Rule: We focus on 20% of actions that create 80% of the value. Simple is powerful-it gets us moving fast.\n100% Alignment, 80% Accuracy: We aim 100% team alignment and 80% accuracy. Perfect plans can wait-clear goals come first.\nBe Direct: We give honest feedback, and tackle problems head-on. Clarity moves us forward!\nOwn It and Support Each Other: We step up, help out, and drive outcomes-together.\nBe AI-First in Everything You Do: We reach for AI first, not as a fallback. Automate the routine-spend your time on judgment and impact!\nBuild Human Connections: Work is better when we trust, care, and celebrate wins together. We’re a team!\nRole Description\nYou'll own the full L&D lifecycle: identifying the highest-impact problems, architecting solutions across training, culture and workflow, and maintaining the career frameworks that give people a clear path forward. You'll also help managers grow into stronger leaders, support engagement initiatives, and manage the HRDC grants that fund it all.\nThis is a hands-on individual contributor role for someone who wants more than a checklist - you define the outcome, build the approach, coordinate stakeholders, and see it through to measurable impact.\nWhat You Will Be Doing\nDiagnose and strategise - Identify the org's highest-impact learning and culture problems using data, feedback and observation, and define roadmaps to solve them.\nDesign and deliver learning programs - Architect training, culture and workflow solutions - including leadership development for people managers - and coordinate facilitators and stakeholders to deliver them.\nCareer development frameworks - Maintain career growth-path, competency and progression frameworks with managers and leadership, keeping them relevant and actually used, not just published.\nMeasure impact and iterate - Define success measures for every initiative, evaluate effectiveness, and refine programs based on data and feedback.\nEmployee engagement - Plan and run engagement and team-building initiatives that keep a global, multicultural workforce connected.\nHRDC administration - Own HRDC grant applications, claims and reporting from submission through closure, with proactive tracking and follow-up.\nHR projects - Own broader HR projects as they arise - defining outcomes, building plans, and driving delivery across stakeholders.\nQualifications\nAt least 2 years of experience in Learning & Development or Talent Development.\nDemonstrated experience independently owning a learning program, career framework or development initiative from planning through execution and evaluation.\nExperience diagnosing learning or culture needs from data and feedback, translating them into structured roadmaps - with the judgment to weigh trade-offs and recommend practical next steps.\nBackground running coaching clinics, manager training, or other leadership development interventions.\nExperience with HRDC grant applications, claims and reporting.\nStrong instructional or program design skills, including content adapted for first-time or new managers.\nComfort working with a multicultural, globally distributed team, with sensitivity to different working styles and cultural contexts.\nStrong project management skills - 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