{"id":3994583,"url":"https://alion.io/job/restaurant365-manager-renewals-2","title":"Manager, Renewals","company":{"id":6841,"name":"Restaurant365","domain":"restaurant365.com","url":"https://alion.io/company/restaurant365","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"A","score":87,"open_postings":33,"ghost_share":0,"stale_share":0.303,"repost_share":0,"time_to_fill_p50_days":128,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Irvine, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":96400,"max":120500,"currency":"USD","period":"year","gross":null,"usd_annual":120500},"salary_estimate":null,"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[],"status":"live","first_seen_at":"2026-11-09T18:55:01Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-10T00:46:27Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"The Renewal Manager leads the Renewal Desk and owns renewal governance, forecast accuracy, and process discipline across Enterprise, Mid-Market, and Digital Success (DST) segments.\nThis leader ensures renewal predictability, contraction visibility, and scalable automation execution while partnering closely with Sales and Customer Success leadership.\nThis role carries operational authority over renewal forecast accuracy and renewal process compliance.\nResponsibilities\nRenewal Governance & Forecast Ownership\nOwn aggregate renewal forecast accuracy (target ±3-5%)\n\nLead weekly renewal forecast calls\n\nAudit CPQ Renewal Opportunities for hygiene and completeness\n\nEnsure 120-day trigger compliance\n\nEscalate forecast risks to VP, Customer Success and Sales Leadership\n\nContraction & Revenue Risk Oversight\nEnsure all negative ARR renewals have:\n\nCustomer Success Manager (CSM) acknowledgment\n\nDocumented rationale\n\nLeadership visibility if above threshold\n\nMonitor contraction trends by segment\n\nIdentify systemic churn drivers\n\nDST Automation Leadership\nOwn scaled renewal automation strategy\n\nOptimize renewal workflow triggers\n\nMonitor automation success rates\n\nReduce manual intervention dependency\n\nCross-Functional Alignment\nPartner with:\n\nVP Customer Success\n\nSales Leadership\n\nRevenue Operations\n\nFinance\n\nEnsure pricing and concession discipline\n\nImprove renewal cycle time\n\nIdentify growth opportunities for Sales\n\nPerformance Management\nManage Renewal Specialists\n\nSet KPIs and provide coaching and feedback that drives expected outcomes in the following areas:\n\nOn-time renewal %\n\nForecast accuracy\n\nGross Revenue Retention (GRR) contribution\n\nReduction in surprise churn\n\nCoach Specialists on negotiation process discipline\n\nDrive accountability and continuous process improvement\n\nSuccess Metrics\nRenewal Forecast Accuracy ±3-5%\n\nGRR target achievement\n\nOn-Time Renewal Rate >95%\n\nReduction in Last-Minute Concessions\n\nDST Automation Completion Rate\n\nRenewal Cycle Time Reduction\n\nAI Fluency\nBuild and scale repeatable AI workflows and automations across your team using approved tools. Coach team members to choose the right tool, refine their prompts, and review outputs for quality. Share successful practices, demonstrate measurable gains, and hold the team accountable for using AI in their work and meeting quality standards.\nQualifications\n6-10+ years of revenue lifecycle experience with commercial responsibility in SaaS, technology or other recurring revenue businesses.\n\nProven track record of meeting or exceeding renewal and retention targets (e.g. Gross Revenue Retention or Net Revenue Retention).\n\nStrong and proven CPQ and analytical skills with experience in renewal forecasting ownership and reporting to leadership.\n\nExperience and track record of building and managing scalable renewal processes, playbooks, and revenue-impacting workflows.\n\nStrong understanding of SaaS metrics such as ARR (Annual Recurring Revenue), GRR (Gross Revenue Retention), NRR (Net Revenue Retention), and churn and expansion revenue.\n\nUnderstanding of the customer lifecycle (onboarding → adoption → renewal → expansion).\n\nDemonstrated professional proficiency in both verbal and written English to effectively communicate with global customers, internal teams, and stakeholders across various channels (email, chat, video, phone).\n\nExcellent negotiation and cross-functional executive communication skills.\n\nExperience leading and mentoring a team responsible for renewals or account retention with ability to coach teams on negotiation, renewal strategy, and pipeline management.\n\nAbility to analyze customer usage data and identify churn risks.\n\nEagerness to use AI in your daily work and to bring your team along, backed by hands-on experience, a good sense of what generative AI can and can't do, and the judgment to verify its outputs. A track record of building AI skills in others and making AI part of how a team gets work done.\nExperience with automation or AI-enabled tools to optimize processes.\n\nAbility to work a hybrid schedule with two-three days per week onsite in one of our U.S. offices.\n\nStrategic Impact of the Role\nThe Renewal Manager:\nInstitutionalizes renewal rigor\n\nEliminates forecast volatility\n\nCreates executive-level renewal predictability\n\nEnables CSM scale by removing administrative burden\n\nProtects revenue integrity through governance oversight\n\nR365 Team Member Benefits & Compensation\nThis position has a salary range of $96,400- $120,500.\nThe above range represents the expected salary range for this position. The actual salary may vary based upon several factors, including, but not limited to, relevant skills/experience, time in the role, business line, and geographic location. Restaurant365 focuses on equitable pay for our team and aims for transparency with our pay practices.\nComprehensive medical benefits, 100% paid for employee\n401k + matching\nEquity Option Grant\nUnlimited PTO + Company holidays\nWellness initiatives\nThis role is based in the United States and follows a hybrid schedule (3 days per week in the office). As the position supports U.S. operations, this role will lead a team located in our Mexico City office.","description_format":"text","description_chars":5189,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["401k plan","Equity","Growth opportunities","Unlimited PTO"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"},{"name":"Mexico","iso":"MX","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["ERP & Business Management Software"],"lifecycle":[{"event":"open","at":"2026-11-10T00:46:27Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":128,"reasons":["conf:4","win:early"],"computed_at":"2026-11-10T04:58:00Z"},"pay":{"stated_usd_annual":120500,"is_top_pay":false},"html_url":"https://alion.io/job/restaurant365-manager-renewals-2","json_url":"https://alion.io/job/restaurant365-manager-renewals-2.json","meta":{"generated_at":"2026-11-10T04:58:00Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11590,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6841},"rest":"https://alion.io/mcp/rest/get_company?id=6841"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frestaurant365-manager-renewals-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frestaurant365-manager-renewals-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frestaurant365-manager-renewals-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/restaurant365-manager-renewals-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frestaurant365-manager-renewals-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3994583}},{"tool":"search_jobs","arguments":{"company":"restaurant365.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3994583},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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