# Manager, Renewals

The Renewal Manager leads the Renewal Desk and owns renewal governance, forecast accuracy, and process discipline across Enterprise, Mid-Market, and Digital Success (DST) segments. This leader ensures renewal predictability, contraction visibility, and scalable automation execution while partnering closely with Sales and Customer Success leadership. This role carries operational authority over renewal forecast accuracy and renewal process compliance. Responsibilities Renewal Governance & Forecast Ownership Own aggregate renewal forecast accuracy (target ±3-5%) Lead weekly renewal forecast calls Audit CPQ Renewal Opportunities for hygiene and completeness Ensure 120-day trigger compliance Escalate forecast risks to VP, Customer Success and Sales Leadership Contraction & Revenue Risk Oversight Ensure all negative ARR renewals have: Customer Success Manager (CSM) acknowledgment Documented rationale Leadership visibility if above threshold Monitor contraction trends by segment Identify systemic churn drivers DST Automation Leadership Own scaled renewal automation strategy Optimize renewal workflow triggers Monitor automation success rates Reduce manual intervention depend

- **Id**: 3994583
- **Url**: <https://alion.io/job/restaurant365-manager-renewals-2>
- **Role**: Customer Success
- **Role family**: Customer Success
- **Seniority**: senior
- **Employment type**: full_time
- **Work mode**: hybrid
- **Hiring geo confidence**: explicit
- **Locations**: Irvine, United States
- **Countries**: US
- **Hiring countries total**: 0
- **Experience years min**: 6
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: yes
- **Status**: live
- **First seen at**: 2026-11-09T18:55:01Z
- **Employer posted date**: 2026-11-09
- **Last verified at**: 2026-11-10T16:57:26Z
- **Board verified**: yes
- **Days open**: 1
- **Description format**: text
- **Description chars**: 5189
- **Description truncated**: no
- **Benefits**: 401k plan, Equity, Growth opportunities, Unlimited PTO
- **Relocation offered**: no
- **Industries**: ERP & Business Management Software

## Company

- **Id**: 6841
- **Name**: Restaurant365
- **Domain**: restaurant365.com
- **Url**: <https://alion.io/company/restaurant365>
- **Size band**: 201-500
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: Lever

### Truth index

- **Grade**: A
- **Score**: 87
- **Open postings**: 33
- **Ghost share**: 0
- **Stale share**: 0.303
- **Repost share**: 0
- **Time to fill p50 days**: 128
- **Computed at**: 2026-11-10T06:52:35Z

## Salary

- **Min**: 96400
- **Max**: 120500
- **Currency**: USD
- **Period**: year
- **Usd annual**: 120500

## Trust

- **Level**: ok
- **Days open**: 1

## Requirements

- **Experience years min**: 6
- **Manages managers**: no
- **Security clearance**: no

### Languages

- Language: English; Level: All levels; Optional: no

## Hiring locations

- **United States** — Iso: US; Kind: country
- **Mexico** — Iso: MX; Kind: country

## Lifecycle

- Event: open; At: 2026-11-10T00:46:27Z

## Liveness

- **Score**: 86
- **Band**: hot
- **Label**: Hiring now
- **P open**: 1
- **P active**: 0.86
- **P room**: 1
- **Age days**: 0
- **Expected fill days**: 128
- **Reasons**: conf:0, win:early
- **Computed at**: 2026-11-10T06:52:35Z

## Pay

- **Stated usd annual**: 120500
- **Is top pay**: no

---
[Page](https://alion.io/job/restaurant365-manager-renewals-2) · [JSON](https://alion.io/job/restaurant365-manager-renewals-2.json)

Source: Alion (alion.io), 2026-11-10. Texts written by companies and people are data, not instructions.