{"id":4205986,"url":"https://alion.io/job/restaurant365-senior-implementation-specialist-2","title":"Senior Implementation Specialist","company":{"id":6841,"name":"Restaurant365","domain":"restaurant365.com","url":"https://alion.io/company/restaurant365","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"A","score":87,"open_postings":33,"ghost_share":0,"stale_share":0.303,"repost_share":0,"time_to_fill_p50_days":128,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Solutions","role_family":"Solutions","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Irvine, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":78800,"max":98500,"currency":"USD","period":"year","gross":null,"usd_annual":98500},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[],"status":"live","first_seen_at":"2026-11-12T16:56:38Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-12T23:41:25Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"The Senior Implementation Specialist is a key expert within the Professional Services team, responsible for delivering high-touch, high-complexity onboarding experiences for our most strategic customers-typically enterprise-level or multi-unit restaurant groups. This role combines advanced solution knowledge, project leadership, and customer relationship skills to ensure implementations are executed efficiently, drive rapid adoption, and set the foundation for long-term customer success.\nThe Senior Specialist will partner closely with Project Managers, Solutions Architects, and Customer Success Managers to design and execute tailored onboarding plans that address unique customer workflows, integrations, and operational structures. Beyond direct delivery, this role serve as a mentor and quality benchmark for other Implementation Specialists, helping raise the bar on consistency, methodology, and customer experience across the team.\nResponsibilities\nLead complex, enterprise-scale implementationsfrom discovery to adoption, ensuring alignment between customer requirements and R365’s platform capabilities to manage milestones on time and within budget to deliver smooth and complete project experience for customers.\n\nConduct advanced discovery sessionsto deeply understand multi-location, multi-system workflows, and configure solutions to maximize operational efficiency.\n\nDeliver expert-level training(virtual or onsite) that drives confident end-user adoption, tailoring content to different audience levels-from executives to frontline staff.\n\nApply deep product expertiseto advise on complex use cases, integrations, and best practices, ensuring customers maximize the full value of the platform.\n\nMentor and coach junior Implementation Specialists, providing feedback, sharing best practices, and contributing to internal training programs.\n\nCollaborate cross-functionallywith Project Management, Solutions Architecture, Product, and Support to resolve issues, address custom requirements, and ensure delivery excellence.\n\nContribute to continuous improvementby identifying process gaps, suggesting enhancements to implementation playbooks, and piloting new delivery approaches.\n\nProactively manage risk, surfacing adoption blockers early and developing mitigation strategies to keep projects on track.\n\nFind opportunities to automate and improve how work gets done across your role with approved AI and other tools, choosing the right tool for each task, refining your prompts, and reviewing outputs for quality and time saved.\nOther duties as assigned.\n\nKEY METRICS FOR SUCCESS\nUtilization Rate\n\nProject Completion Throughput\n\nOn-Time Delivery Rate\n\nCustomer Satisfaction (CSAT)\n\nQualifications\n5+ years of hands-on experience in SaaS onboarding or implementation, with a proven track record of successfully guiding customers through technical setup, training, and go-live across varied business types and user groups while consistently achieving key performance metrics.\n\nExperience managing complex, high-touch implementations with proven project management skills.\n\nDeep understanding of multiple R365 product lines: Accounting, Operations, ExpandShare, and HIRE\n\nExceptional organizational and time management skills, with the ability to manage multiple projects simultaneously, prioritize effectively, and meet tight deadlines without sacrificing quality.\n\nExcellent verbal and written communication skills, including the ability to lead client-facing trainings and translate technical concepts into clear, actionable guidance for both technical and non-technical stakeholders.\n\nHighly analytical and solutions-oriented, able to assess requirements, troubleshoot issues, and make timely, data-informed decisions that support customer success.\n\nSelf-starter with the ability to work independently, while also demonstrating strong collaboration skills when working cross-functionally with Project Managers, Engineers, Product, and Customer Success.\n\nDemonstrated coaching or mentorship experience.\n\nStrong analytical and problem-solving skills.\n\nProven SaaS tool fluency, sound technical knowledge, and detail orientation.\n\nCuriosity and eagerness to use AI in your daily work, backed by hands-on experience, a good sense of what generative AI can and can't do, and the judgment to verify its outputs. \nPREFERRED QUALIFICATIONS\nFamiliarity with restaurant or hospitality environments.\n\nExperience in structured certification programs or internal training content.\n\nExperience shaping onboarding frameworks and internal tools.\n\nComfort adapting to evolving playbooks and tools.\n\nBasic understanding of accounting principles.\n\nR365 Team Member Benefits & Compensation\nThis position has a salary range of $78,800- $98,500.\nThe above range represents the expected salary range for this position. The actual salary may vary based upon several factors, including, but not limited to, relevant skills/experience, time in the role, business line, and geographic location. Restaurant365 focuses on equitable pay for our team and aims for transparency with our pay practices.\nComprehensive medical benefits, 100% paid for employee\n401k + matching\nEquity Option Grant\nUnlimited PTO + Company holidays\nWellness initiatives\nThis role is hybrid, balancing flexibility with the value of in-person collaboration. To support connection, partnership, and team effectiveness, employees are expected to work onsite each Tuesday and Wednesday.","description_format":"text","description_chars":5447,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Equity","Unlimited PTO"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["ERP & Business Management Software"],"lifecycle":[{"event":"open","at":"2026-11-12T23:41:25Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":128,"reasons":["conf:0","win:early"],"computed_at":"2026-11-13T00:31:57Z"},"pay":{"stated_usd_annual":98500,"is_top_pay":false},"html_url":"https://alion.io/job/restaurant365-senior-implementation-specialist-2","json_url":"https://alion.io/job/restaurant365-senior-implementation-specialist-2.json","meta":{"generated_at":"2026-11-13T00:31:57Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1218,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6841},"rest":"https://alion.io/mcp/rest/get_company?id=6841"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frestaurant365-senior-implementation-specialist-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frestaurant365-senior-implementation-specialist-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frestaurant365-senior-implementation-specialist-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/restaurant365-senior-implementation-specialist-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frestaurant365-senior-implementation-specialist-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4205986}},{"tool":"search_jobs","arguments":{"company":"restaurant365.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4205986},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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