Senior POS Configurations Support Specialist
The Sr. Specialist, POS Configurations, plays a vital role in managing and executing POS system changes for the Radar product. In this role, you will be responsible for overseeing the entire POS Change process from start to finish, including the installation and troubleshooting of newly added POS systems. You will collaborate closely with the Development team when integrations require technical involvement and engage in discussions with enterprise customers who are implementing POS system changes across multiple locations. Additionally, you will conduct recurring calls to review and document any POS changes that are not performing as expected, ensuring that issues are identified and resolved promptly.
How you'll add value:
Configure and initialize new Integrations for Radar Customers
Troubleshoot Integration discrepancies and provide comprehensive solutions
Handle tickets for assigned Enterprise Radar customers
Document Software defects and report them to the Development team
Updating relevant documentation for assigned POS Integrations
Manage and troubleshoot customer exports from Radar
Cross train and assist with R365 POS Integrations as requested
Prioritize personal ticket queue
Manage schedule and time according to highest priorities
Mentor new team members at the request of Support Management
Other Duties as assigned
What you'll need to be successful in this role:
Bachelor's degree in related field is preferred
Demonstrated history of being a high performing Support Agent
Expert Knowledge within Radar POS Integrations
Customer service skills
Strong written and oral communication
Detail-oriented
Time management and task prioritization skills
Strong ability to problem-solve
Demonstrated strong leadership capabilities
Tech-savvy (any coding experience is a HUGE plus!!) and understand the technology and fundamental tasks working with software and internet applications
R365 Team Member Benefits & Perks
- Competitive compensation package
- Comprehensive medical benefits
- R365 pays 100% of the premium for medical, dental, and vision insurance for employees
- 401k + matching
- Team member stock options
- Flexible PTO + Company holidays
- Wellness initiatives
This role is hybrid, balancing flexibility with the value of in-person collaboration. To support connection, partnership, and team effectiveness, employees are expected to work onsite each Tuesday and Wednesday.