Supervisor

About The Role

Role: Supervisor

Location: Kidderminster

Contract Type: Full Time, Fixed Term Contract

Hours: Monday - Friday 9am - 5pm

(with an expectation to work 6am - 2pm or 2pm - 10pm when cover is required)

Salary: £30,409.60 Per Annum

Are you an organised, efficient, and motivated professional looking to lead a dynamic team in a fast-paced environment? We have an exciting opportunity for a Supervisor to join our team and support the day-to-day operations of our production department.

As a Supervisor you will be involved in involves coordinating daily production activities, monitoring systems like Metastorm and TIS to meet SLA targets, and overseeing quality and cost control. Responsibilities include motivating staff, managing resources, maintaining equipment, and ensuring adherence to company policies. The position also involves handling administrative duties, resolving issues, and meeting customer needs.

Responsibilities:

• Coordinate and organize daily production activities, ensuring a smooth workflow.
• Monitor systems such as Metastorm, TIS, XBound, Brainware, and eFlow to ensure work is flowing effectively and SLA targets are met.
• Oversee production to maintain high-quality output while minimizing costs.
• Allocate duties to Section Leaders, motivate staff, and monitor performance.
• Ensure all company guidelines, policies, and procedures are adhered to by all team members.
• Manage resources efficiently and arrange for the repair and servicing of equipment when necessary.
• Maintain a clean and productive work environment.
• Handle administrative duties and production monitoring, ensuring all customer needs are met.
• Address and resolve any production or personnel issues professionally, escalating where necessary.

What we are looking for:

• Strong day-to-day management and leadership abilities.
• Excellent communication and organizational skills.
• Experience working with confidential and sensitive data.
• Ability to maintain high-quality production standards and meet deadlines.
• A true team player with a strong work ethic.
• Ability to work under pressure in a fast-paced environment.
• Committed to maintaining an organized, quality-focused production environment.

Why Join Us?

Join a business that values long-term customer relationships and gives you the autonomy to manage, develop and grow a portfolio of key accounts. You'll work with a supportive team, make a tangible impact on customer success, and play an important role in driving the continued growth of our business.

About Us

At Restore Information Management, we help organisations protect, manage and access their information with confidence. As the UK's largest independently owned Information Management company, we support over 6,300 customers with secure physical and digital information solutions.

With over 30 years of expertise, industry-leading facilities and a customer-first approach, we're trusted to deliver exceptional service and go the extra mile to solve our customers' challenges. Join us and be part of a business where your contribution truly makes a difference.

What We Can Offer You:

• Life assurance
• Annual leave entitlement (starting with 20 - 25 days + bank holidays)
• Contributory pension scheme
• Share save scheme
• Paid volunteer day
• Long service recognition
• Eyecare voucher
• Retail discounts
• Family leave
• Employee assistance programme

We welcome applications from people of all backgrounds and abilities. Reasonable adjustments can be provided throughout the recruitment process and in the workplace. If you require this advert or application process in a different format, or need any adjustments, please let us know, we’re here to support you

As a Disability Confident employer, we guarantee an interview to applicants with a disability or health condition who meet the essential criteria, where it is fair and appropriate to do so.