{"id":1056347,"url":"https://alion.io/job/retell-ai-enterprise-account-manager","title":"Enterprise Account Manager","company":{"id":4592,"name":"Retell AI","domain":"retellai.com","url":"https://alion.io/company/retell-ai","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":78,"open_postings":8,"ghost_share":0,"stale_share":0.875,"repost_share":0,"time_to_fill_p50_days":42,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Marketing","role_family":"Marketing","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Francisco, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":180000,"max":220000,"currency":"USD","period":"year","gross":null,"usd_annual":220000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Voice Agents","optional":false}],"status":"live","first_seen_at":"2026-09-19T01:41:33Z","employer_posted_date":"2026-09-19","last_verified_at":"2026-10-29T03:51:40Z","board_verified":true,"closed_at":null,"days_open":40,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":40},"description":"ABOUT RETELL AI\nRetell AI is using first-principles thinking to reimagine the call center with cutting-edge voice AI. Thousands of companies now use Retell's AI voice agents to handle sales, support, and logistics calls that once required large teams of human agents. Backed by Y Combinator, Alt Capital, and other leading investors, we've scaled to $80M in ARR with a team of 50, up from $5M at the start of 2025, and are now valued at over $1.5B.\nOur vision for 2026 is to build a modern CX platform where entire contact centers are powered by AI. Instead of basic automation that needs constant human tuning, we're creating intelligent AI \"workers\" that act as frontline agents, QA analysts, and managers, continuously executing, monitoring, and improving every customer interaction.\nWe're growing fast and looking for ambitious builders who want to tackle hard technical problems, move quickly, and have a real impact on one of the fastest-growing voice AI companies in the world.\nLet's build the future together.\nRecent recognition:\nNo. 1 Best Places to Work in the Bay Area, San Francisco Business Times 2026\n\nTop 50 AI Apps, a16z (2025)\n\n#3 Fastest-Growing Software Company, G2 Best Software Awards 2026\n\nBest Agentic AI Software, G2 Best Software Awards 2026\n\n#4 Fastest-Growing Software Vendor, Brex Benchmark 2025\n\nEnterprise Tech 30 Class of 2026, Nasdaq & Wing VC\n\nTop-Ranked Startup, Lean AI Leaderboard\n\nBacked by Y Combinator\n\nABOUT THE ROLE\nWe've landed the logos. This role exists because keeping and growing them is now the biggest opportunity. You'll own a book of enterprise accounts from launch onward, the relationship, the consumption number, the renewal, and the expansion. We price on usage, growth here isn't a repapering exercise: you grow the account by getting more of the customer's call volume onto Retell, which means you'll be in the data, in the QBRs, and in the room when they decide what to automate next.\nKEY RESPONSIBILITY\nThis hire owns net revenue retention across a book of enterprise accounts.\nOwn the post-launch relationship with enterprise buyers and program owners, from first production call through renewal.\n\nGrow consumption across the book: pilot to production, one use case to many, one department to the org.\n\nOwn the renewal: forecast, negotiate, and close it, and find the upsell inside it.\n\nTurn usage data into the business case customers use internally to expand.\n\nBring the blockers you find back to Product and Engineering with revenue attached.\n\nWHAT WE'RE LOOKING FOR\nMust have:\n2+ years in Account Management, Customer Success Management, or another post-sales role where you personally owned a renewal or expansion number at a B2B software company.\n\nA track record you can walk through: a specific account, what it was worth when you got it, what it was worth when you left it, and what you did.\n\nComfort with usage data: you can read an adoption dashboard and build a commercial argument out of it.\n\nAbility to hold an executive conversation and a hard commercial one in the same meeting.\n\nNice to have:\nExperience with consumption-based or usage-based pricing.\n\nExperience with AI, LLMs, or Voice AI.\n\nStartup experience.\n\nTechnical fluency: you can hold your own APIs, integrations, and deployment concepts with a customer's engineering team.\n\nHOW WE EVALUATE\nWe care less about checkboxes and more about:\nWhether you've actually owned a number, not supported someone who did.\n\nJudgment in customer-facing moments, especially when something is broken and the renewal is close.\n\nWhether you go find the expansion or wait for the customer to raise it.\n\nHow you reason from data: can you look at a consumption chart and tell us which account is about to churn and why.\n\nYOU MIGHT THRIVE IF\nYou'd rather own the whole account than hand it off at the renewal.\n\nYou get more satisfaction from growing an account 3x than from a clean CSAT score.\n\nYou're comfortable pushing a customer toward a decision instead of waiting for them.\n\nYou like being close enough to the product to argue with the roadmap.\n\nYou move fast and don't need a playbook to already exist.\n\nJOB DETAILS\nCash: $180,000 - $220,000\nEquity: 4-year vest / 1-year cliff\nLocation: Redwood City, California, onsite (Relocation support provided)\nUS Visas: Retell AI is open to sponsoring work authorization for qualified candidates, including H-1B, TN, L-1, E-3, and F-1 (OPT/CPT).\nOTHER BENEFITS\n100% coverage for medical, dental, and vision insurance\n\n$70/day DoorDash credit for breakfast, lunch, dinner, and snacks\n\n$200/month wellness reimbursement (gym, fitness classes, etc.)\n\n$300/month commuter reimbursement (gas, Caltrain, etc.)\n\n$75/month phone bill reimbursement\n\n$50/month internet reimbursement\n\nCOMPENSATION PHILOSOPHY\nBest offer upfront: Choose from three cash-equity balance options; no negotiation needed\n\nTop 1% talent: Above-market pay (top 5th percentile) to attract exceptional builders\n\nHigh ownership: small teams, >$1M revenue per employee, and significant equity\n\nPerformance-based: Offers tied to interview performance, not tenure or past salary\n\nINTERVIEW PROCESS\nRecruiter screen (30 min)\n\nAccount strategy walkthrough with the hiring manager (45 min)\n\nAccount management best practices (30 min)\n\nOnsite (2.5 hrs): QBR simulation, escalation role play, usage analytics exercise & cross-functional and founder conversation","description_format":"text","description_chars":5373,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Internet reimbursement","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":true,"industries":["Conversational AI","Speech & Audio AI","AI Agents","Contact Center Software"],"lifecycle":[{"event":"open","at":"2026-09-19T02:54:09Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 12","filings_12m":12,"filings_prev_12m":3,"green_card_filings_12m":0,"median_offered_wage_usd":248750,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":45,"band":"ok","label":"Likely open","p_open":1,"p_active":0.749,"p_room":0.6,"age_days":40,"expected_fill_days":42,"reasons":["conf:1","velocity","win:late","crowd:junior"],"computed_at":"2026-10-29T05:49:05Z"},"pay":{"stated_usd_annual":220000,"is_top_pay":true},"html_url":"https://alion.io/job/retell-ai-enterprise-account-manager","json_url":"https://alion.io/job/retell-ai-enterprise-account-manager.json","meta":{"generated_at":"2026-10-29T06:59:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10657,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4592},"rest":"https://alion.io/mcp/rest/get_company?id=4592"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fretell-ai-enterprise-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fretell-ai-enterprise-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fretell-ai-enterprise-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/retell-ai-enterprise-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fretell-ai-enterprise-account-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1056347}},{"tool":"search_jobs","arguments":{"company":"retellai.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1056347},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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