{"id":2317504,"url":"https://alion.io/job/retell-ai-senior-it-manager","title":"Senior IT Manager","company":{"id":4592,"name":"Retell AI","domain":"retellai.com","url":"https://alion.io/company/retell-ai","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":81,"open_postings":9,"ghost_share":0,"stale_share":0.778,"repost_share":0,"time_to_fill_p50_days":39,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Management","role_family":"Management","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Francisco, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":200000,"max":250000,"currency":"USD","period":"year","gross":null,"usd_annual":250000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Google Workspace","optional":false},{"name":"Slack","optional":false},{"name":"SOC 2","optional":false},{"name":"Voice Agents","optional":false},{"name":"Python","optional":true}],"status":"live","first_seen_at":"2026-10-12T04:36:02Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-19T14:50:12Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"ABOUT RETELL AI\nRetell AI is using first-principles thinking to reimagine the call center with cutting-edge voice AI. Thousands of companies now use Retell's AI voice agents to handle sales, support, and logistics calls that once required large teams of human agents. Backed by Y Combinator, Alt Capital, and other leading investors, we've scaled to $80M in ARR with a team of 50, up from $5M at the start of 2025, and are now valued at over $1.5B.\nOur vision for 2026 is to build a modern CX platform where entire contact centers are powered by AI. Instead of basic automation that needs constant human tuning, we're creating intelligent AI “workers” that act as frontline agents, QA analysts, and managers, continuously executing, monitoring, and improving every customer interaction.\nWe're growing fast and looking for ambitious builders who want to tackle hard technical problems, move quickly, and have a real impact on one of the fastest-growing voice AI companies in the world.\nLet's build the future together.\nRecent recognition:\nNo. 1 Best Places to Work in the Bay Area, San Francisco Business Times 2026\n\nTop 50 AI Apps, a16z (2025)\n\n#3 Fastest-Growing Software Company, G2 Best Software Awards 2026\n\nBest Agentic AI Software, G2 Best Software Awards 2026\n\n#4 Fastest-Growing Software Vendor, Brex Benchmark 2025\n\nEnterprise Tech 30 Class of 2026, Nasdaq & Wing VC\n\nTop-Ranked Startup, Lean AI Leaderboard\n\nBacked by Y Combinator\n\nABOUT THE ROLE\nRetell AI transforms customer experience with voice AI for enterprises, including customers like CVS/Aetna, American Airlines, Lenovo, and Grab. We have more customer stories than we can tell!\nWe're looking for a Senior IT Manager to help build and scale our internal IT operations.\nYou'll own day-to-day IT support while improving security, onboarding, hardware management, SaaS administration, and internal automation.\nThis is a highly hands-on role working directly with employees across Engineering, GTM, Product, and Operations. You'll be responsible for making sure every employee has the tools, access, and support they need to move quickly.\nThis is our first IT internal hire with the opportunity to make a meaningful impact on one of the fastest-growing AI companies.\nKEY RESPONSIBILITIES\nIT Support\nOwn employee onboarding and offboarding.\n\nConfigure laptops and workstations.\n\nTroubleshoot hardware and software issues.\n\nManage Google Workspace, Slack, Rippling, SSO, and MDM platforms.\n\nSupport office networking, conference rooms, printers, and internal technology.\n\nSecurity & Compliance\nMaintain endpoint compliance.\n\nManage device inventory.\n\nSupport SOC2 compliance initiatives.\n\nConduct access reviews and security audits.\n\nHelp improve internal security practices.\n\nInternal Operations\nManage hardware inventory.\n\nImprove IT documentation.\n\nSupport office operations and employee productivity.\n\nPartner with People Operations on onboarding and offboarding.\n\nAutomation\nBuild automations around onboarding, SaaS provisioning, hardware lifecycle management, and internal IT workflows.\n\nContinuously improve internal tooling and eliminate manual processes.\n\nWHAT WE'RE LOOKING FOR\nMust Have\nBachelor's degree in Computer Science, Information Systems, Computer Engineering, or a related field.\n\n2+ years of IT support or systems administration experience.\n\nExperience administering macOS devices.\n\nExperience with Google Workspace, MDM platforms, and identity management.\n\nStrong troubleshooting and communication skills.\n\nNice to Have\nStartup experience.\n\nExperience with Rippling.\n\nPython or Bash scripting.\n\nAutomation experience.\n\nSOC2 compliance.\n\nJamf, Kandji, or Intune administration.\n\nYOU MIGHT THRIVE IF\nYou enjoy helping people solve technical problems.\n\nYou automate repetitive work whenever possible.\n\nYou like building systems instead of constantly fixing the same issues.\n\nYou move quickly and enjoy startup environments.\n\nYou enjoy improving processes and making teams more productive.\n\nYou take ownership and don't wait to be asked.\n\nJOB DETAILS\nCash:$200,000 - $250,000\nEquity:4-year vest / 1-year cliff\nLocation: Redwood City, California (Relocation support provided)\nUS Visas: Retell AI is open to sponsoring work authorization for qualified candidates, including H-1B, TN, L-1, E-3, and F-1 (OPT/CPT).\nOTHER BENEFITS\n100% coverage for medical, dental, and vision insurance\n\n$70/day DoorDash credit for breakfast, lunch, dinner, and snacks\n\n$200/month wellness reimbursement (gym, fitness classes, etc.)\n\n$300/month commuter reimbursement (gas, Caltrain, etc.)\n\n$75/month phone bill reimbursement\n\n$50/month internet reimbursement\n\nCOMPENSATION PHILOSOPHY\nBest offer upfront: Choose from three cash-equity balance options; no negotiation needed\n\nTop 1% talent: Above-market pay (top 5th percentile) to attract exceptional builders\n\nHigh ownership: small teams, >$1M revenue per employee, and significant equity\n\nPerformance-based: Offers tied to interview performance, not tenure or past salary\n\nINTERVIEW PROCESS\nRecruiter screen (15 min)\n\nIT Troubleshooting Exercise (30 min)\n\nHiring Manager interview (45 min)\n\nOnsite (2 hours)\nIT questionnaire exercise\n\nTroubleshooting simulation\n\nCross-functional conversation with Finance","description_format":"text","description_chars":5220,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity","Internet reimbursement","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":true,"industries":["Conversational AI","Speech & Audio AI","AI Agents","Contact Center Software"],"lifecycle":[{"event":"open","at":"2026-10-12T05:11:27Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 12","filings_12m":12,"filings_prev_12m":3,"green_card_filings_12m":0,"median_offered_wage_usd":248750,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":7,"expected_fill_days":39,"reasons":["conf:2","win:early"],"computed_at":"2026-10-19T05:45:15Z"},"pay":{"stated_usd_annual":250000,"is_top_pay":true},"html_url":"https://alion.io/job/retell-ai-senior-it-manager","json_url":"https://alion.io/job/retell-ai-senior-it-manager.json","meta":{"generated_at":"2026-10-19T16:38:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12633,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4592},"rest":"https://alion.io/mcp/rest/get_company?id=4592"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fretell-ai-senior-it-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fretell-ai-senior-it-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fretell-ai-senior-it-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/retell-ai-senior-it-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fretell-ai-senior-it-manager"}]}