{"id":165500,"url":"https://alion.io/job/retool-site-reliability-engineer-sre","title":"Site Reliability Engineer (SRE)","company":{"id":58778,"name":"Retool","domain":"retool.com","url":"https://alion.io/company/retool","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Gem","truth_index":{"grade":"A","score":90,"open_postings":23,"ghost_share":0.087,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":121,"computed_at":"2026-10-17T05:46:00Z"}},"role":"DevOps","role_family":"DevOps","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["San Francisco, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":163710,"max":306000,"currency":"USD","period":"year","gross":null,"usd_annual":306000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Docker Compose","optional":false},{"name":"Go","optional":false},{"name":"Helm","optional":false},{"name":"Java","optional":false},{"name":"Kubernetes","optional":false},{"name":"PostgreSQL","optional":false},{"name":"Python","optional":false},{"name":"Ruby","optional":false},{"name":"Terraform","optional":false},{"name":"TypeScript","optional":false},{"name":"Docker","optional":true}],"status":"live","first_seen_at":"2026-07-07T21:15:47Z","employer_posted_date":"2026-07-07","last_verified_at":"2026-10-18T02:41:25Z","board_verified":true,"closed_at":null,"days_open":102,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":101},"description":"ABOUT RETOOL\nNearly every company in the world runs on custom software for critical operations like tracking performance metrics, handling support workflows, building admin dashboards, and countless processes you might never have thought of. But most companies don't have the resources to properly invest in these tools, leading to a lot of old, clunky internal software, or worse, teams still stuck in manual and spreadsheet workflows.\nAI has changed who gets to build software. The definition of \"developer\" now includes analysts, operators, and domain experts creating solutions directly-and the tools they reach for are multiplying by the week. That's both an opportunity and a challenge: as more people build with more AI tools, the risk of shipping ungoverned software into production grows just as fast.\nAt Retool, we're building the platform that makes all of it safe to ship. Build with any AI tool you want, then deploy into one place that connects to your real business data, enforces enterprise policies automatically, and lets teams create once and reuse everywhere with shared, trusted components. The cost of building software has collapsed. The cost of governing it hasn't-and that's the problem we solve.\nDevelopers and domain experts have already automated over 100 million hours of work on our platform, freeing them to focus on creative problem-solving and strategic work that drives real business value. The people closest to the problem can now build the software to solve it, safely, and within enterprise guardrails.\nLet's build the future together.\nWHY WE'RE LOOKING FOR YOU:\nGood software has to run where customers need it. For many of Retool's largest customers, that means running Retool in their own infrastructure, behind their own controls, with the reliability and operational clarity they would expect from any critical system.\nRetool's Core Infrastructure team owns the systems that make this possible: Retool Cloud, managed single tenant environments, BYOC (bring-your-own-cloud) environments, Kubernetes and Helm deployments, Docker Compose, and the migration paths between them. It is a broad surface area, and it is one of the biggest levers we have for making Retool work for enterprise customers.\nThe work is not clean-room infrastructure. Customers run different clouds, different versions, different deployment models, and different levels of operational maturity. A bad upgrade experience can leave a customer many versions behind. A manual Terraform run can become the bottleneck during a launch or incident.\nWe are hiring SREs who want to turn that mess into leverage. You will help us reduce customer toil, automate upgrades and infrastructure changes, build reliability tooling across Retool Cloud and customer-owned environments, and make Retool easier to deploy and operate at enterprise scale. The strongest candidates are comfortable debugging Kubernetes, Terraform, AWS, Postgres, networking, and deployment problems, then stepping back and building the automation or product surface that prevents the same problem from happening again.\nWhat you'll do:\nOwn reliability across Retool Cloud, managed single tenant, BYOC, and self-hosted deployment paths, including provisioning, upgrades, migrations, configuration changes, and production escalations.\nBuild the automation that turns today's manual infrastructure work into repeatable systems: Terraform runs, customer environment updates, upgrade workflows, secret rotations, and migration steps.\nImprove observability for Retool Cloud, self-hosted customers, and internal operators. We care less about exposing every metric and more about turning health signals into clear status, likely causes, and recommended actions.\nDesign safer deployment, upgrade, and rollback paths so Cloud and managed customers can stay current\nHelp move customers from legacy or less-supported deployment models toward supported paths such as Retool's official deployment paths (Blueprints, Kubernetes, and Helm), with migration flows that are repeatable enough for customers, Support, and TAMs to trust.\nPartner with product engineers on infrastructure requirements for new Retool products, especially when they introduce new dependencies\nLead through ambiguity, make careful risk calls, and communicate clearly while things are moving quickly.\nWrite the docs, runbooks, design notes, and migration guides that make complex systems understandable to other engineers and to customers.\nWhat we're looking for:\nInfrastructure fundamentals\nDeep experience operating production infrastructure in AWS.\nExperience improving reliability for customer-facing SaaS systems.\nStrong Kubernetes fundamentals.\nReal Terraform or infrastructure-as-code experience.\nGood operational judgment around databases, especially Postgres.\nReliability and automation\nExperience building or operating observability systems.\nProgramming ability in a language such as Go, Python, TypeScript, Java, or Ruby.\nA bias toward automation. If you find yourself doing the same operational task twice, you should start thinking about the interface, workflow, or tool that eliminates the third time.\nCustomer and team judgment\nClear written communication.\nComfort working directly with customer-facing teams and, when useful, customers themselves.\nWhat makes SREs successful here:\nYou will do well here if you like infrastructure that sits close to real customer pain. Some days that means debugging a specific customer environment. Other days it means improving Retool Cloud reliability or designing the migration path so the next 25 customers do not need that same debugging session.\nWe value SREs who are ambitious, curious, energetic, and careful with the details. Retool moves quickly, priorities can change, and the systems are not always as clean as we want them to be. The work needs SREs who can get their hands dirty, tell the truth about tradeoffs, and leave the system better than they found it.\nFor candidates based in the United States, the pay range(s) for this role is listed below and represents base salary range for non-commissionable roles or on-target earnings (OTE) for commissionable roles. This salary range may be inclusive of several career levels at Retool and will be narrowed during the interview process based on a number of factors such as (but not limited to), scope and responsibilities, the candidate’s experience and qualifications, and location.\nAdditional compensation in the form(s) of equity and/or commission are dependent on the position offered. Retool provides a comprehensive benefit plan, including medical, dental, vision, and 401(k). Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.\nThe base pay range for this role is $163,710 - $306,000 per year.\nRetool offers generous benefits to all employees and hybrid work location. For more information, please visit the benefits and perks section of our careers page!\nRetool is currently set up to employ all roles in the US and specific roles in the UK. To find roles that can be employed in the UK, please refer to our careers page and review the indicated locations.","description_format":"text","description_chars":7179,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Hybrid work"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Developer Tools","Low-Code & No-Code Platforms"],"lifecycle":[{"event":"open","at":"2026-07-07T21:15:47Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 8 · green card filings: 6","filings_12m":8,"filings_prev_12m":10,"green_card_filings_12m":6,"median_offered_wage_usd":174643,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":4}],"liveness":{"score":44,"band":"fade","label":"Fading","p_open":1,"p_active":0.731,"p_room":0.6,"age_days":101,"expected_fill_days":121,"reasons":["conf:2","velocity","win:late","crowd:"],"computed_at":"2026-10-17T05:46:00Z"},"pay":{"stated_usd_annual":306000,"is_top_pay":true},"html_url":"https://alion.io/job/retool-site-reliability-engineer-sre","json_url":"https://alion.io/job/retool-site-reliability-engineer-sre.json","meta":{"generated_at":"2026-10-18T03:12:08Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5024,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":58778},"rest":"https://alion.io/mcp/rest/get_company?id=58778"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fretool-site-reliability-engineer-sre"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fretool-site-reliability-engineer-sre"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fretool-site-reliability-engineer-sre"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/retool-site-reliability-engineer-sre\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fretool-site-reliability-engineer-sre"}]}