{"id":3977105,"url":"https://alion.io/job/retorna-it-operations-identity-access-analyst","title":"IT Operations & Identity Access Analyst","company":{"id":686185,"name":"Retorna","domain":"retorna.app","url":"https://alion.io/company/retorna","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Join","truth_index":null},"role":"Analytics","role_family":"Analytics","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_company_offices","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["CL"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"AWS","optional":false},{"name":"Google Workspace","optional":false},{"name":"IAM","optional":false},{"name":"ISO 27001","optional":false},{"name":"Jira","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"Okta","optional":false},{"name":"PowerShell","optional":false},{"name":"Python","optional":false},{"name":"SOC 2","optional":false},{"name":"Sophos","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-09T15:05:03Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-10T05:25:19Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Sobre Retorna\nEn Retorna trabajamos por la democratización de las finanzas. Somos una fintech especializada en remesas y pagos transfronterizos, con operaciones en LATAM y Europa, y un equipo 100% remoto. Estamos en una etapa de crecimiento acelerado y estamos fortaleciendo nuestra función de Ciberseguridad.\nSobre el rol\nReportarás al CISO y te asegurarás de que cada Retorner tenga acceso solo a lo que necesita, desde su primer día hasta su salida. Administrarás identidades y accesos en JumpCloud (directorio, SSO y MFA), darás soporte TI a los equipos y gestionarás los dispositivos corporativos, buscando siempre el balance entre seguridad y una buena experiencia de usuario. Trabajarás con People, Ingeniería, Compliance y Legal.\nLo que harás en el día a día:\nAdministrar el ciclo Joiner-Mover-Leaver (altas, cambios de rol y bajas) en coordinación con People, y avanzar en su automatización.\n\nGestionar usuarios, grupos, roles y políticas aplicando mínimo privilegio y RBAC, y mantener actualizada la matriz de roles y permisos.\n\nGestionar accesos privilegiados y temporales con aprobación, trazabilidad y expiración, incluido el acceso a AWS mediante AWS IAM Identity Center.\n\nIntegrar aplicaciones al SSO (SAML 2.0 y OIDC), configurar aprovisionamiento automático (SCIM) y definir políticas de MFA y acceso condicional.\n\nEjecutar revisiones periódicas de accesos y preparar evidencia técnica para auditorías y la certificación ISO 27001.\n\nAtender tickets de soporte de nivel 1 y 2 en Jira dentro de los SLA definidos.\n\nEjecutar el onboarding y offboarding tecnológico: configuración de equipos, creación y revocación de cuentas y recuperación de activos.\n\nAdministrar dispositivos macOS y Windows con JumpCloud (cifrado, parches, bloqueo y borrado remoto) y mantener el inventario de activos TI.\n\nMonitorear alertas de identidad y endpoints en Sophos Taegis y apoyar la respuesta ante cuentas comprometidas o phishing.\n\nAutomatizar tareas repetitivas con scripts, la API de JumpCloud e integraciones.\n\nLo que buscamos\nFormación en Ingeniería de Sistemas, Informática o carreras afines.\n\n2 a 4 años de experiencia en IT support, IT operations o administración de identidades y accesos.\n\nExperiencia práctica administrando un IdP (JumpCloud, Okta, Entra ID o Google Workspace).\n\nHaber integrado aplicaciones vía SSO (SAML u OIDC) y configurado MFA.\n\nConocimiento de IAM en la nube, en especial AWS IAM Identity Center (AWS SSO).\n\nExperiencia en procesos de onboarding y offboarding y en atención de tickets con SLA.\n\nExperiencia con herramientas de gestión y seguridad de endpoints.\n\nConocimiento básico de bases de datos y scripting (Python, Bash o PowerShell).\n\nInglés técnico de lectura.\n\nSuma puntos si tienes:\nExperiencia específica con JumpCloud, Entra ID, Active Directory o Jira.\n\nCertificaciones como JumpCloud Core, Okta Certified Administrator, Microsoft SC-300 o CompTIA Security+.\n\nExperiencia en fintech o industrias reguladas, o apoyando auditorías ISO 27001 o SOC 2.\n\nExperiencia integrando sistemas con el IdP para automatizar altas y bajas.\n\nBeneficios\nDías libres ilimitados.\n\nTrabajo 100% remoto desde LATAM.\n\nImpacto directo en la construcción de la función de Ciberseguridad de una fintech en crecimiento.\n\n¿Crees que un permiso de más también es un riesgo y que la seguridad no tiene por qué complicarle el día a nadie? 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Docs: https://alion.io/developers"}}