{"id":3716218,"url":"https://alion.io/job/revance-it-services-analyst","title":"IT Services Analyst","company":{"id":685417,"name":"Revance","domain":"revance.com","url":"https://alion.io/company/revance","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":88,"open_postings":3,"ghost_share":0,"stale_share":0.667,"repost_share":0,"time_to_fill_p50_days":19,"computed_at":"2026-11-07T05:47:08Z"}},"role":"Analytics","role_family":"Analytics","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Nashville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"VPN","optional":false}],"status":"live","first_seen_at":"2026-11-03T19:21:45Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-07T08:33:01Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Job Summary:\nThe IT Services Analyst is a key role within Revance’s growing Information Technology organization, requiring a balance of technical and customer service skills. This position is responsible for providing timely support and problem resolution to internal customers on their information technology needs. An overall understanding of quality client service and the instinct to think critically and act strategically are essential for success within our organization. There is ample opportunity to learn and advance in our fast paced, dynamic, and growing work environment.\nReporting to: Associate Director, IT Services & Experience\nLocation: Nashville, TN onsite: 5 days/week \nResponsibilities/Essential Duties:\nPrioritize, manage, and resolve incoming support requests in an efficient and professional manner so that end users can accomplish business tasks.\nSet-up, install, maintain and upgrade computer hardware (including desktops, laptops, monitors, printers and other peripheral equipment) and software components, including analysis of user needs and inventory verification.\nResolve issues relating to client/server, business Internet connectivity, network connectivity, remote access, VPN configuration, and VOIP-based phone systems.\nEffectively prioritizing workload to maximize customer satisfaction and efficiency.\nAssisting in the maintenance and up-keep of all computer workstations by keeping them in working order for all employees.\nProvide after-hours IT support, as needed.\nPerform other tasks, as directed by IT Manager and project leaders.\nBasic Qualifications: \nBachelor’s degree & 2 years of directly related experience, or Associate’s degree & 4 years of directly related experience, or High school diploma / GED & 6 years of directly related experience \nPreferred Qualifications:\nMinimum 3 years of experience in IT support with significant PC experience in a client-server environment.\nPrioritize, manage, and resolve incoming support requests in an efficient and professional manner so that end users can accomplish business tasks.\nExcellent communication skills, with the ability to effectively interact with stakeholders at all levels of the organization.\nStrong organizational skills and ability to multi-task in a growing business environment.\nDetail-oriented with a focus on quality and accuracy.\nStrong analytical and problem-solving skills, with the ability to translate business requirements into technical solutions.\nSet-up, install, maintain and upgrade computer hardware (including desktops, laptops, monitors, printers and other peripheral equipment) and software components, including analysis of user needs and inventory verification.\nResolve issues relating to client/server, business Internet connectivity, network connectivity, remote access, VPN configuration, and VOIP-based phone systems.\nEffectively prioritizing workload to maximize customer satisfaction and efficiency.\nAssisting in the maintenance and up-keep of all computer workstations by keeping them in working order for all employees.\nSelf-starter, customer service-oriented, and excellent problem solver and troubleshooter.\nExcellent communication skills, with the ability to effectively interact with stakeholders at all levels of the organization.\nStrong organizational skills and ability to multi-task in a growing business environment.\nDetail-oriented with a focus on quality and accuracy.\nAbility to learn new software platforms quickly.\nProvide after-hours IT support, as needed.\nPerform other tasks, as directed by Sr IT Manager and project leaders.\nCompany Summary:\nRevance is a global company developing, producing, and distributing industry-leading, differentiated products across aesthetics, skincare, and therapeutics. Revance drives innovation beyond convention to offer treatment options for individuals across generations. The Company’s vision is to redefine excellence in aesthetics, skincare, and therapeutics through science-powered innovation, with an unwavering commitment to its providers, patients, and consumers. Revance’s award-winning products are the result of robust research and development, a cornerstone for the Company, driven by renowned scientists. For more information about Revance, please visit us at www.revance.com.\nWhat Revance invests in you:\nCompetitive Compensation including generous base salary and annual performance bonus \nGenerous PTO, holidays, and parental leave\nGenerous healthcare benefits, Employer HSA match, 401k match, wellness discounts, tuition reimbursement and much more\nThis section of the job description is required by the American with Disability Act (ADA). The ADA requires that job descriptions reflect the physical and mental demands required to effectively perform the essential duties of the job. The ADA prohibits employers from discriminating against a “qualified individual with a disability” in all aspects of the employment relationship. A “qualified individual with a disability” is “an individual who meets the education, experience, skill, and other job-related requirements of a position held or desired, and who, with reasonable accommodation, can perform the essential functions of a specified job.” \nRevance is an Equal Opportunity employer. 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