{"id":1643545,"url":"https://alion.io/job/reveleer-live-operations-analyst-etl-sql","title":"Live Operations Analyst (ETL & SQL)","company":{"id":7698,"name":"Reveleer","domain":"reveleer.com","url":"https://alion.io/company/reveleer","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":null},"role":"Analytics","role_family":"Analytics","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chennai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":10500,"max_usd":22000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":8},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Amazon S3","optional":false},{"name":"AWS","optional":false},{"name":"Human-in-the-Loop","optional":false},{"name":"MuleSoft","optional":false},{"name":"SQL","optional":false},{"name":"Apex","optional":true},{"name":"ETL/ELT","optional":true},{"name":"Git","optional":true},{"name":"Python","optional":true},{"name":"Terraform","optional":true}],"status":"live","first_seen_at":"2026-10-01T08:20:11Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-13T09:10:12Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"About Reveleer\n\nReveleer delivers a unified platform spanning risk adjustment, quality improvement, clinical intelligence, and member management for health plans and provider organizations navigating the complexity of value-based care. Trusted by 80+ customer organizations nationwide, the platform integrates data, analytics, and intelligent workflow automation into one governed system designed to support traceable documentation across diagnoses, quality measures, and submissions. With regulatory expertise and transparent, human-in-the-loop AI at its core, Reveleer supports organizations working to advance care quality, strengthen documentation integrity, and sustain the operational readiness needed to navigate audits with confidence.\nPosition Summary\nThe Live Operations Analyst is the Tier 1-2 production-operations role responsible for monitoring, first-pass diagnosis, submissions analysis and member management troubleshooting, approved recovery execution, validation, documentation, and clean escalation of CDM-managed production data workflows. The Analyst provides overnight delivery coverage and morning triage and operates within documented runbooks, controls, and escalation procedures.\nThe role requires practical operational experience with Flatfile and MuleSoft, working knowledge of AWS/S3 and secure file transfer, basic-to-intermediate SQL, disciplined ticket and runbook practices, and the judgment to recognize when an issue is outside approved procedures. The Analyst is expected to execute repeatable production work accurately rather than improvise unapproved fixes.\nKey Responsibilities\nTier 1-2 Production Operations\nMonitor scheduled production workflows, delivery windows, file movement, processing status, and operational alerts.\nPerform first-pass diagnosis of failed, delayed, or incomplete workflows, including submissions analysis and member management troubleshooting, using approved tools, logs, dashboards, and runbooks.\nExecute approved rerun, reprocess, recovery, configuration, and validation procedures.\nValidate successful completion after recovery and document actions and outcomes.\nEscalate promptly and cleanly to the Lead Live Operations Engineer when an issue is outside the runbook, exceeds authority, or requires Tier 3 intervention.\nFlatfile & MuleSoft Operations\nOperate and monitor Flatfile production workflows, including ingestion status, validation outcomes, configuration checks, and approved recovery procedures.\nOperate and monitor MuleSoft production integrations and flows, including status checks, first-pass diagnosis, approved reruns/recovery, and evidence collection for escalation.\nMaintain accurate runbook and ticket documentation for Flatfile and MuleSoft operational events.\nData Delivery & Access Operations\nSupport folder configuration, secure file transfer, S3/sFTP delivery, delivery-status diagnosis, login/access provisioning, and related production tasks.\nPerform approved document/PDF reprocessing, chart-delivery execution, PID additions, and other defined Tier 1-2 procedures.\nUse SQL read/diagnostic queries to validate data state, processing outcomes, and delivery status within approved controls.\nIncident, Documentation & Escalation Discipline\nCreate accurate tickets with timestamps, symptoms, diagnostics, recovery actions, validation results, and escalation details.\nFollow severity, notification, escalation, and communication procedures during production incidents.\nCollect relevant logs, identifiers, job status, and other technical evidence before escalating to Tier 3.\nContribute to post-incident documentation and identify missing or unclear runbook steps.\nContinuous Improvement\nIdentify repetitive manual activities, recurring failure patterns, and documentation gaps for review by the Lead and Director.\nParticipate in testing new automation, runbooks, monitoring, and recovery procedures.\nDevelop technical skills in scripting, APIs, cloud operations, observability, and infrastructure concepts to support progression within Live Operations.\nRequired Qualifications\n2+ years in production support, data operations, technical operations, application support, integration support, or a comparable production environment.\nExperience supporting submissions analysis and member management troubleshooting, including first-pass diagnosis, validation, documented recovery, and clean escalation.\nPractical production experience with Flatfile, including monitoring, ingestion/validation support, configuration checks, troubleshooting, and documented recovery procedures.\nPractical production experience with MuleSoft, including flow/integration monitoring, first-pass diagnosis, rerun/recovery procedures, and escalation.\nWorking knowledge of AWS/S3, sFTP/secure file transfer, file-processing workflows, and production access/connectivity concepts.\nBasic-to-intermediate SQL skills sufficient for read-only investigation, validation, reconciliation, and first-pass production diagnosis.\nExperience working from runbooks, SOPs, operational checklists, and documented escalation procedures.\nStrong ticket hygiene and written documentation habits, including clear capture of symptoms, diagnostics, actions, validation, and escalation context.\nAbility to interpret logs, status messages, monitoring alerts, and production workflow outcomes.\nSound judgment to execute approved procedures accurately and escalate rather than improvise when an issue exceeds documented authority.\nAbility to work an offshore overnight delivery/triage schedule with planned overlap with the onshore Live Operations team.\nWillingness to work in a 24x7 environment based on business requirements, including rotational shifts and rotational weekly offs.\nPreferred Qualifications\nBasic Python, shell scripting, or other automation experience.\nFamiliarity with Terraform/infrastructure-as-code concepts.\nExperience with APIs, ETL/data pipelines, job orchestration, monitoring/logging platforms, and Git/source control.\nExperience in healthcare, financial services, SaaS, or another regulated/high-volume data environment.\nHealthcare payer data, CMS submissions, EDI/X12, enrollment, claims, risk-adjustment, or related domain 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