{"id":670159,"url":"https://alion.io/job/revenuebase-customer-engineer","title":"Customer Engineer","company":{"id":684710,"name":"RevenueBase","domain":"revenuebase.ai","url":"https://alion.io/company/revenuebase","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":75,"open_postings":6,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Solutions","role_family":"Solutions","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["Waltham, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":109000,"max_usd":243000,"period":"year","method":"role_country_seniority_unknown","sample_n":4589},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Model Context Protocol","optional":false},{"name":"Python","optional":false},{"name":"Realtime API","optional":false},{"name":"Rest API","optional":false},{"name":"Slack","optional":false},{"name":"SQL","optional":false},{"name":"LLM","optional":true},{"name":"Snowflake","optional":true}],"status":"live","first_seen_at":"2026-04-24T16:49:05Z","employer_posted_date":"2026-04-24","last_verified_at":"2026-10-30T02:29:21Z","board_verified":true,"closed_at":null,"days_open":188,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":187},"description":"RevenueBase:\nWe're building the data infrastructure that makes AI agents trustworthy instead of error-prone.\n\nWe provide continuously refreshed, verified B2B data for autonomous AI agents and GTM workflows.\n\nWe've tripled growth while maintaining 100% gross dollar retention and staying cashflow positive.\n\nWe power AI agents for Clay, Zoominfo, Dun & Bradstreet, and the next generation of AI GTM tools.\n\nWhy We're Hiring This Role:\nThe companies building the future of go-to-market are building on top of our B2B data infrastructure. Many are onboarded and running.\n\nThe hardest part of being a B2B data customer is figuring out how to run the right searches across the data to get the business outcome they bought us for. They need a technical partner to help them actually succeed with the product.\n\nThis role exists to own the full customer lifecycle - onboarding, activation, health, and expansion - across every account we have.\n\nYou are the founding hire for this function. When we hire behind you, you hire them.\n\nWhat You'll Do:\nOwn the \"first successful search\" - every new customer's activation milestone. Get them there, fast. This is the most important thing you do.\n\nOwn customer health across all accounts. Know which customers are getting value, which are quiet, and which are at risk - before anyone asks.\n\nDrive expansion and cross-sell. As we ship new API surface area (verification, enrichment, discovery, MCP), identify which customers need what and run the expansion conversation.\n\nRun onboarding at scale. 3-5 new customers per month today, scaling to 10+. Make onboarding light, fast, and reliably successful.\n\nBe the voice of the customer inside RevenueBase. Sit on top of every Slack channel, every support request, every integration conversation, and tell product and engineering what customers actually need.\n\nBuild the function. Write the playbooks, the health scoring, the expansion motion, and the onboarding framework - then rewrite them when they stop working.\n\nWho You Are:\nYou've owned a quota before - NRR, expansion, or retention - and know how to drive it without being pushy.\n\nYou've worked at early-stage companies. You are allergic to process for process's sake. You write the playbook because there isn't one.\n\nYou are the most technical non-developer in every room, and developers respect you. You don't pretend to be an engineer, but you're not precious about getting into the weeds.\n\nYou don't wait to be told. The customer's success is your outcome, and you treat it that way.\n\nMust have:\nTech literacy - enough to read a customer's integration code (Python, JSON, SQL, you name it), spot what's broken, write a small script to demonstrate an API call, and be credible in a technical conversation.\n\nB2B data fluency - you know what firmographics, technographics, intent, and contact enrichment are. You understand why an email bounces, why a company name match is hard, and why verification matters.\n\nAPI mental model - REST, webhooks, rate limits, authentication, and the difference between a batch file drop and a real-time API call. You can walk a customer through integrating our MCP server.\n\nNice to have:\nDirect experience in B2B data, sales intelligence, or RevOps tooling\n\nExperience with MCP servers or LLM-powered agent workflows\n\nPrior founding CS or founding CE experience at an early-stage company\n\nYour First 90 Days:\nDays 1-30: Shadow every active customer conversation. Write queries against our Snowflake environment. Sit in on sales and onboarding calls. Build a map of all customers - health, usage, expansion potential, risk.\n\nDays 31-60: Take ownership of onboarding. Run the \"first successful search\" milestone with every new customer. Publish a customer health scoring framework.\n\nDays 61-90: Identify and execute your first three expansion opportunities. Ship the v1 onboarding playbook. Tell us what you need to do this job 10x better.\n\nWho You Are Not:\nYou have not spent your career at companies with 1,000+ employees and defined CS processes.\n\nYou do not need a playbook to get started.\n\nYou are not looking for a pure relationship role with no technical depth, and you are not looking for a pure engineering role with no customer contact.\n\nWhy RevenueBase:\nProduct with real traction: Customers rely on our platform in production.\n\nHigh ownership: Small team where your work directly shapes the product.\n\nCustomer-driven culture: Activation and retention are how we measure success.\n\nGrowth stage company: Clear product-market fit and momentum.\n\nImpact over process: Less bureaucracy, more building.\n\nWhat We Offer:\nCompetitive compensation based on experience.\n\nMeaningful ownership and long-term growth opportunities.\n\nFlexible working hours.\n\nFully remote-friendly team (East Coast / Boston preferred).\n\nDirect collaboration with founders and core engineering leadership.","description_format":"text","description_chars":4850,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Growth opportunities"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"},{"name":"Waltham","iso":null,"kind":"city"}],"hiring_excludes":[],"relocation_offered":false,"industries":["B2B Company & Contact Data"],"lifecycle":[{"event":"open","at":"2026-09-10T22:22:02Z"}],"visa":[],"liveness":{"score":8,"band":"cold","label":"Long shot","p_open":1,"p_active":0.272,"p_room":0.28,"age_days":187,"expected_fill_days":36,"reasons":["conf:1","win:tail","crowd:"],"computed_at":"2026-10-29T05:49:05Z"},"pay":null,"html_url":"https://alion.io/job/revenuebase-customer-engineer","json_url":"https://alion.io/job/revenuebase-customer-engineer.json","meta":{"generated_at":"2026-10-30T05:00:08Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7035,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":684710},"rest":"https://alion.io/mcp/rest/get_company?id=684710"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frevenuebase-customer-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frevenuebase-customer-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frevenuebase-customer-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/revenuebase-customer-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frevenuebase-customer-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":670159}},{"tool":"search_jobs","arguments":{"company":"revenuebase.ai","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":670159},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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