{"id":758171,"url":"https://alion.io/job/revin-customer-success-manager","title":"Customer Success Manager","company":{"id":687511,"name":"Revin","domain":"revin.ai","url":"https://alion.io/company/revin-3","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":80,"open_postings":5,"ghost_share":0.2,"stale_share":0,"repost_share":0.2,"time_to_fill_p50_days":69,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":150000,"max":170000,"currency":"USD","period":"year","gross":null,"usd_annual":170000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[],"status":"live","first_seen_at":"2026-09-04T14:32:53Z","employer_posted_date":"2026-09-18","last_verified_at":"2026-10-23T01:02:57Z","board_verified":true,"closed_at":null,"days_open":48,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":47},"description":"Customer Success Manager (CSM)\nLocation: New York City\nCompensation: Base: $110,000-130,000; Variable Comp: $40,000; OTE $150,000-170,000\nEmployment: Full-time, On-site\nDepartment: Customer Success\nAbout Revin\nRevin's mission is to bring superintelligence to the built world. Millions of operators across Home Services, Construction, and Remodeling have been underserved by prior generations of technology. We believe AI represents the most significant platform shift in a generation, and that the meaningful work lies in the thoughtful, context-aware application of that technology to real-world operations.\nRevin provides operators with an end-to-end system of intelligence to automate and scale revenue. Our modular product suite spans Scheduling, Appointment Management, Membership Management, Inside Sales, Revenue Capture, Marketing, and Funnel Optimization.\nToday, over $2.3B in customer revenue runs on Revin, making us the leading AI partner for enterprise operators. Our customers include Sears Home Services, Astara Capital, Del Air, Long Home Remodeling, ImproveIt Remodeling, and Sage Home, among others.\nAbout the Role\nWe are hiring a Customer Success Manager to partner with Revin's largest and most complex enterprise accounts. This is a high-touch role centered on structured implementation, disciplined rollout execution, ongoing relationship management, and account expansion.\nYou will work with multi-location home services businesses, including family-owned operators, regional platforms, and private equity-backed rollups. In most cases, the customer purchasing Revin is managing a substantial operational footprint across brands, call centers, geographies, and systems. Your responsibility is to guide those customers through a rigorous adoption process, shape implementation plans that reflect their operational realities, and ensure they realize measurable value on a defined timeline.\nThis role suits someone who is direct, methodical, highly personable, and energized by working closely with operators who build and run real-world businesses. The right candidate combines strong interpersonal instincts with disciplined execution and takes pride in running a tight process from kickoff through expansion. This role reports into the Head of Customer Success.\nWhat You Will Do\nOwn the end-to-end relationship with enterprise customers as they implement and expand Revin across locations, brands, and teams.\nLead structured onboarding and implementation planning, coordinating contract milestones, rollout waves, operational priorities, and cross-functional dependencies.\nRun a call-heavy cadence with customers, driving product understanding, sharing best practices, and moving deployments forward against defined milestones.\nPartner with customers to document workflows, business requirements, and edge cases, then translate that context into clear internal specifications for Revin's product and forward-deployed teams.\nWork closely with forward-deployed engineers and technical teams to ensure customer needs are reflected in agent configuration, implementation plans, and product improvements.\nGuide customers through the adoption of Revin across voice, SMS, and email channels, with a strong focus on operational quality, compliance, and customer trust.\nTravel to customer sites approximately 1-2 times per month for day trips or short overnight visits.\nSupport a customer portfolio that ranges from sophisticated enterprise organizations to operators adopting modern AI tooling for the first time.\nWhat to Expect in the Role\nThis is a call-heavy role. Expect approximately 40 to 50% of your time to be spent on customer calls, running strategic discussions or leading discovery.\nYou will primarily support Revin's enterprise accounts, particularly customers with complex, multi-phase implementations.\nYou will work across home services categories such as roofing, HVAC, and adjacent trades. Prior home services experience is not required.\nYou will operate in a fast-moving environment where priorities evolve quickly and internal processes are actively being codified. We take the process seriously and expect this role to help strengthen and scale it.\nThe role is highly cross-functional and requires comfort operating with both customer stakeholders and internal product and technical teams.\nWho You Are\n2+ years of experience, ideally in customer success, account management, implementation, sales, or another customer-facing function within a fast-moving environment, ideally at a high growth B2B SaaS, AI, or tech company.\nHighly personable, direct, and grounded, with a low-ego, high-accountability approach to your work.\nA quick learner who is comfortable operating from first principles.\nAssertive and clear without being performative or over-polished.\nGenuinely energized by working with real-world operators and physical-world businesses, not only traditional software buyers.\nAn excellent communicator who can build durable trust with demanding customers and navigate a wide range of personalities and business contexts.\nOrganized, process-oriented, and rigorous about follow-through.\nBonus: prior startup experience or time in a highly unstructured environment.\nBonus: a background in sales or another role that required strong live-conversation judgment.\nThis Role May Not Be the Right Fit If\nYou require a fully mature, rigid operating environment with predefined answers for every situation.\nYou prefer highly formal enterprise settings over direct, hands-on engagement with operators.\nYou are uncomfortable with change, ambiguity, or holding multiple responsibilities simultaneously.\nYou find it difficult to build rapport with practical, results-focused business owners.\nCompensation and Benefits\nCompetitive base salary\nMeaningful equity package\nFull-time, on-site role in New York City\nSignificant upside through early ownership and career growth\nBenefits\nUnlimited PTO\nFully covered medical (employee cost: $0)\n401(k) matching\nLunch and dinner provided in office\nGym membership stipend\nClear Travel Pass\nTech 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