{"id":4032095,"url":"https://alion.io/job/revinate-technical-implementation-specialist","title":"Technical Implementation Specialist","company":{"id":171906,"name":"Revinate","domain":"revinate.com","url":"https://alion.io/company/revinate","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Atlanta, United States","Austin, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":60000,"max":70000,"currency":"USD","period":"year","gross":null,"usd_annual":70000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Workspace","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Asana","optional":true},{"name":"Maestro","optional":true}],"status":"live","first_seen_at":"2026-11-10T17:15:41Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-10T18:57:18Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"The Account Configuration Specialist uses Revinate's proprietary systems to configure, customize, and install a comprehensive suite of SaaS products for new and existing clients. Beyond a single-product or strict telephony focus, this role leads the technical setup and onboarding of Revinate's entire product suite to ensure long-term success and scalable deployment. This role involves working closely with internal teams, external clients, and third-party vendors to understand requirements, navigate technical roadblocks, and ensure the accurate, timely activation of customer accounts.\nTop 3 Outcomes for Year One\nDevelop a strong foundational knowledge of all Revinate SaaS products and the configuration processes required to implement them.\n\nIndependently configure and manage customer accounts for multiple core product implementations simultaneously, handling both standard rollouts and complex integrations.\n\nBecome an expert on advanced configuration requirements and tier-two tickets, providing cross-functional technical support and resolutions within designated SLA timeframes.\n\nWhat You’ll Do\nImplementation & Project Execution\nLead the customer implementation process end to end, serving as the primary technical point of contact to ensure on-time delivery and a smooth onboarding experience across the entire SaaS product suite.\n\nGather detailed customer requirements and accurately convert them into comprehensive system configurations across multiple product lines to achieve the client's desired outcomes.\n\nOrganize and lead effective internal and external project meetings, proactively communicating expectations, procedures, and requirements to all stakeholders.\n\nTechnical Configuration & Integration\nExecute and manage the hands-on back-end technical setup, customization, and configuration of diverse SaaS systems and solutions.\n\nCoordinate with third-party software vendors to acquire necessary technical details and secure required resources for complex system integrations.\n\nValidate the correct implementation and intended functionality of all technical components, ensuring seamless communication between internal systems and external integrations.\n\nQuality Assurance & Troubleshooting\nPerform rigorous quality assurance (QA) and thorough testing of product functionality and performance metrics prior to project closure and official launch.\n\nResolve real-time technical product issues encountered during onboarding, utilizing critical thinking to troubleshoot and perform back-end adjustments.\n\nReview customer inquiries, research complex technical issues, and provide timely resolutions or escalate to management and engineering when necessary.\n\nCustomer Enablement & Cross-Functional Collaboration\nServe as a subject matter expert (SME) on the platform, advising customers on how to maximize the value of their services and providing solutions for potential obstacles during live calls.\n\nAct as a critical liaison between the customer and internal product/engineering teams, advocating for customer-requested enhancements to drive continuous product improvement.\n\nManage ongoing project documentation, including the creation, maintenance, and distribution of internal Standard Operating Procedures (SOPs) and knowledge resources to enhance service quality.\n\nSupplementary Product Support (Telephony)\nHandle supplementary telecommunications tasks as needed, including managing toll-free and local number inventory, performing routine audits, and executing off-program workflows in accordance with carrier protocols and internal SOPs.\n\nWhat You’ll Bring\nAn associate's degree or equivalent training, plus at least two (2) years of professional experience in a Project Management, Implementation, or Technical Configuration role.\n\nDemonstrated ability to successfully manage a high volume of simultaneous, ongoing implementation projects and competing priorities.\n\nStrong technical aptitude with a proven ability to quickly learn new SaaS technologies and master basic to intermediate product features in a fast timeframe.\n\nExceptional problem-solving skills, with the ability to identify complex technical issues and evaluate, recommend, and implement back-end solutions.\n\nIntermediate to advanced proficiency with MS Office Suite and Google Workspace; experience using tools to track project deliverables and milestones.\n\nFlexible and adaptable to changing time zone requirements necessary to support internal and external customers.\n\nPreferred Qualifications / Nice-to-Have\nPractical experience with technical SaaS software configuration and managing complex system integrations.\n\nFamiliarity with hospitality systems, specifically Property Management Systems (PMS) such as Opera, roomMaster, or Maestro.\n\nPrevious experience with telephony-related products, network routing, or telecom configuration.\n\nExperience with project management and support software such as Zendesk, JIRA, Asana, Rocketlane, Salesforce, and SendGrid.\n\nPeople Describe You As\nExtremely detail-oriented: You excel at following established practices and ensuring that your technical configurations are carried out with absolute precision.\n\nA master communicator: You are highly effective at building rapport with customers and internal teams alike. You do not hesitate to jump on a call with a customer to explain a technical setup, test an account, or troubleshoot an issue.\n\nFlexible and fluid: You excel at managing multiple projects with unique needs, recognizing and applying patterns to drive efficiency. You thrive on finding innovative solutions to challenges as they arise.\n\nProactive and organized: You easily prioritize competing responsibilities to ensure timely completion. Whether contacting a colleague for missing integration details or updating documentation, you identify the need and take action.","description_format":"text","description_chars":5822,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts","Travel Technology"],"lifecycle":[{"event":"open","at":"2026-11-10T18:57:18Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 3","filings_12m":3,"filings_prev_12m":2,"green_card_filings_12m":0,"median_offered_wage_usd":152500,"route":null,"cap_exempt":false,"checked_at":"2026-11-10T11:34:35+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":2}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":27,"reasons":["conf:1","win:early","comp:junior"],"computed_at":"2026-11-10T20:16:52Z"},"pay":{"stated_usd_annual":70000,"is_top_pay":false},"html_url":"https://alion.io/job/revinate-technical-implementation-specialist","json_url":"https://alion.io/job/revinate-technical-implementation-specialist.json","meta":{"generated_at":"2026-11-10T20:16:52Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12506,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":171906},"rest":"https://alion.io/mcp/rest/get_company?id=171906"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frevinate-technical-implementation-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frevinate-technical-implementation-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frevinate-technical-implementation-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/revinate-technical-implementation-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frevinate-technical-implementation-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4032095}},{"tool":"search_jobs","arguments":{"company":"revinate.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4032095},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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