{"id":861257,"url":"https://alion.io/job/revivn-customer-experience-associate","title":"Customer Support Specialist","company":{"id":687285,"name":"Revivn","domain":"revivn.com","url":"https://alion.io/company/revivn","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Fresno, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Workspace","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Spotify","optional":false}],"status":"live","first_seen_at":"2026-07-17T17:50:43Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-11-03T07:13:57Z","board_verified":true,"closed_at":null,"days_open":108,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":108},"description":"Revivn is a profitable and rapidly growing company that helps enterprises manage their technology through our end of life software platform. We take electronic recycling one step further by repurposing hardware that still has remaining life and providing it to people who lack dedicated computer access and make it more affordable for people who may not be able to purchase new technology. Working with companies like Instacart, Lyft, Qualtrics, X, Gensler, and Spotify, we are changing the way companies view used technology with a new model that focuses on repurposing instead of recycling.\nWe’re ramping up our efforts to grow our hardware resale business through eCommerce and wholesale channels, and we’re on the lookout for a full-time Customer Experience Representative to join our team. In this role, you’ll be the primary point of contact for our customers, ensuring every interaction is positive and exceeds their expectations.\nYou’ll collaborate closely with our computer repair team to enhance the after-sales process and reduce refunds. Your day-to-day will involve managing and reconciling inventory data, digging into any discrepancies, preparing reports, and wrapping up customer tickets as they come in. Plus, you’ll play a key role in addressing customer inquiries, resolving issues, and providing valuable feedback to help us continuously improve our products and services.\nThis is an in-person role based in our Fresno, California facility. The schedule is Monday through Friday from 7:30am to 4:00pm, with occasional weekend or holiday coverage as business needs require.\nWhat you'll do\nCustomer Experience\nOwn customer support tickets from initial contact through resolution, delivering a timely and thoughtful experience.\nCoordinate returns, exchanges, warranties, and defective item claims with internal teams and external partners.\nCommunicate professionally with customers through email and support platforms, resolving issues with empathy and urgency.\nEscalate complex issues when needed while keeping customers informed throughout the process.\nOperations & Inventory\nPartner with our repair and warehouse teams to improve post-purchase quality and reduce returns and refunds.\nUse our warehouse management system to process customer exchanges and maintain accurate documentation.\nPerform weekly cycle counts and inventory audits, identifying and researching discrepancies.\nReview inventory adjustments and support reporting that helps improve inventory accuracy and profitability.\nPrepare reports and share customer and inventory insights with leadership to help drive operational improvements.\nWhat we're looking for\n1+ years of customer service, customer support, or related experience, preferably in an eCommerce, retail, or direct-to-consumer environment.\nStrong written and verbal communication skills with the ability to handle challenging situations professionally.\nExcellent organization skills and the ability to manage multiple priorities in a fast-paced environment.\nComfortable learning and using warehouse management systems, customer support platforms, and Microsoft Office or Google Workspace.\nStrong attention to detail with a problem-solving mindset.\nPositive, collaborative attitude and a willingness to jump in wherever needed.\nCurious about technology and excited to learn.\nNice to have\nExperience with inventory management or warehouse operations.\nExperience working with eCommerce platforms or online marketplaces.\nFamiliarity with customer support software and ticketing systems.\nOther things to know\nMost customer interactions happen through email and support tickets. Phone support is minimal.\nThis role works closely with warehouse, repair, and inventory teams, so collaboration across departments is an important part of the job.\nYou'll spend time both at a computer and on the warehouse floor when investigating inventory or product-related issues.\nIf this sounds like you, apply! If you don’t meet all of the qualifications but think you could be a match, we’d still love the chance to review your application.\nWe embrace diversity and are committed to fostering an inclusive environment. At Revivn, we encourage people from all ages, abilities, and experiences to apply. Revivn does not discriminate on the basis of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender, gender identity or expression, pregnancy or caregiver status, veteran status, or any other legally protected status.\nThe range for a Customer Experience Representative is $21-24/hr. Actual compensation packages are based on several factors that are unique to each specific candidate; including but not limited to skill set, depth of experience, applicable certifications, and geographic work location. This may vary depending on living location and market rate.","description_format":"text","description_chars":4868,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Asset Disposition & Refurbishing"],"lifecycle":[{"event":"open","at":"2026-09-13T10:11:27Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 3","filings_12m":3,"filings_prev_12m":0,"green_card_filings_12m":0,"median_offered_wage_usd":92500,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":8,"band":"cold","label":"Long shot","p_open":1,"p_active":0.27,"p_room":0.28,"age_days":108,"expected_fill_days":30,"reasons":["conf:2","win:tail","crowd:"],"computed_at":"2026-11-03T05:54:40Z"},"pay":null,"html_url":"https://alion.io/job/revivn-customer-experience-associate","json_url":"https://alion.io/job/revivn-customer-experience-associate.json","meta":{"generated_at":"2026-11-03T10:07:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14025,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":687285},"rest":"https://alion.io/mcp/rest/get_company?id=687285"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frevivn-customer-experience-associate"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frevivn-customer-experience-associate"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frevivn-customer-experience-associate"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/revivn-customer-experience-associate\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frevivn-customer-experience-associate"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":861257}},{"tool":"search_jobs","arguments":{"company":"revivn.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":861257},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}