{"id":3757639,"url":"https://alion.io/job/revivn-service-delivery-coordinator","title":"Service Delivery Representative","company":{"id":687285,"name":"Revivn","domain":"revivn.com","url":"https://alion.io/company/revivn","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":95,"open_postings":3,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":71,"computed_at":"2026-11-09T06:03:00Z"}},"role":null,"role_family":null,"seniority":"junior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Brooklyn, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ChatGPT","optional":false},{"name":"Claude","optional":false}],"status":"live","first_seen_at":"2026-11-04T16:01:33Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-09T12:30:01Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Revivn is a profitable and rapidly growing company that helps enterprises manage their technology through our end of life software platform. We take electronic recycling one step further by repurposing hardware that still has remaining life and providing it to people who lack dedicated computer access and make it more affordable for people who may not be able to purchase new technology. Working with companies like Instacart, Adobe, Block, Etsy, Justworks, and Teach for America, we are changing the way companies view used technology with a new model that focuses on repurposing instead of recycling.\nWe're looking for a Service Delivery Representative to join our new Customer Experience team. This role keeps our day-to-day pickups moving and owns our onsite services from first customer call to final confirmation. Onsite services include serialization, shredding, server and data-center decommissions, white glove moves, and any job that needs a team on site.\nPart of the job is coordinating and scheduling projects with our largest enterprise customers to elevate their experience with Revivn. This includes assigning the best partners and handling exceptions. The other part is customer-facing. When a customer needs an on-site project, you scope it with them, plan it with our partners, and run it through to completion. This will include travel to partner sites around the domestic US. You are the one person the customer and our account team can count on to know where the job stands.\nPlease note this role is based on-site at our Brooklyn Navy Yard office with Remote Wednesdays.\nWhat you'll do\nOnsite Services and Project Management\nOwn each onsite project end to end: scope, schedule, partner assignment, site requirements, day-of execution, and closeout\nJoin customer calls to scope the work. Confirm locations, device counts, equipment, building rules, timelines, and what the customer expects to receive at the end.\nCollect what the site needs before the job, not the day of: COIs, building access and loading dock details, union requirements, crew names, and access or ticket numbers.\nBuild and share a clear plan for each project, and keep the customer, account manager, and partners updated as it moves.\nBe on site or on call during larger projects to solve problems in real time.\nConfirm completion with the customer and hand off what was collected so reporting, billing, and earnings can close.\nPickup Coordination\nSchedule and manage domestic pickups in our logistics platform, including partner assignment, appointments, and freight handoffs.\nMonitor active pickups and shipments and catch exceptions early: no-shows, missed windows, short trucks, and scope changes.\nGive our Customer Experience Associate fast, accurate answers on pickup status, ETAs, and next steps so customers get updates without waiting on a chain of messages.\nEscalate delays, service failures, and safety concerns to the right partner or teammate quickly.\nPartner and Vendor Coordination\nWork day to day with our regional logistics partners and specialized vendors: quotes, scheduling, site requirements, and performance.\nTrack partner reliability, cost, and on-time performance, and flag recurring issues.\nKeep vendor records current, including COIs, onboarding documents, and price lists.\nData, Reporting, and Process\nKeep pickup and project data accurate across our logistics platform, customer app, and internal tools.\nReport on pickup and project performance: on-time rate, time from request to scheduled, partner failures, and cost per job.\nDocument how onsite jobs run so each one is easier than the last, and use AI tools such as Claude and ChatGPT to automate repeatable work.\nWhat we're looking for\nRequired\n2+ years of experience in logistics, dispatch, field operations, or project coordination\nExperience running projects with outside vendors or field teams, where the plan changes and you still deliver\nComfortable talking with customers directly, including IT, facilities, and security teams at business customers\nStrong attention to detail. You confirm the details before the truck rolls, not after\nComfortable working with spreadsheets, logistics or TMS software, and multiple systems at once\nStrong written and verbal communication, with the ability to give a clear status update in a few lines\nAble to manage many open pickups and projects at once and prioritize well\nPreferred\nExperience with IT asset disposition, data-center decommissions, office moves, or white glove logistics\nExperience with COIs, building access requirements, or union buildings in the NYC area\nExperience with a ticketing or project management tool\nWho you are\nYou take ownership. When a project is yours, you see it through until the customer confirms it is done\nYou stay calm when plans change the morning of and you find a way to keep the job moving\nYou would rather ask the extra question on the scoping call than learn the answer on-site\nYou want to build how this work gets done, not just follow a checklist\nOther things to know\nThis role reports to our Director of Customer Experience\nYou'll work closely with every team at Revivn\nSome local travel to customer sites is expected, with occasional travel across the U.S. for larger projects\nIf this sounds like you, apply! If you don't meet all of the qualifications but think you could be a good match, we'd still love the chance to review your application.\nWe embrace diversity and are committed to fostering an inclusive environment. At Revivn, we encourage people from all ages, abilities, and experiences to apply. Revivn does not discriminate on the basis of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender, gender identity or expression, pregnancy or caregiver status, veteran status, or any other legally protected status.\nThe salary for the Service Delivery Representative is expected to be between $70,00-85,000 per year. Actual compensation packages are based on several factors that are unique to each specific candidate, including but not limited to skill set, depth of experience, applicable certifications, and geographic work location. The compensation package also includes medical, dental, and vision coverage, along with a 401(k) plan.","description_format":"text","description_chars":6288,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Asset Disposition & Refurbishing"],"lifecycle":[{"event":"open","at":"2026-11-04T17:27:46Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 3","filings_12m":3,"filings_prev_12m":0,"green_card_filings_12m":0,"median_offered_wage_usd":92500,"route":null,"cap_exempt":false,"checked_at":"2026-11-09T07:32:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"]}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":4,"expected_fill_days":71,"reasons":["conf:2","win:early","comp:junior"],"computed_at":"2026-11-09T06:03:00Z"},"pay":null,"html_url":"https://alion.io/job/revivn-service-delivery-coordinator","json_url":"https://alion.io/job/revivn-service-delivery-coordinator.json","meta":{"generated_at":"2026-11-09T17:26:40Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1032,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":687285},"rest":"https://alion.io/mcp/rest/get_company?id=687285"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frevivn-service-delivery-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frevivn-service-delivery-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frevivn-service-delivery-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/revivn-service-delivery-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frevivn-service-delivery-coordinator"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3757639}},{"tool":"search_jobs","arguments":{"company":"revivn.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3757639},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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