{"id":3815277,"url":"https://alion.io/job/revolut-support-specialist-retail","title":"Support Specialist Retail","company":{"id":659,"name":"Revolut","domain":"revolut.com","url":"https://alion.io/company/revolut","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Philippines"],"countries":["PH"],"hiring_countries":["PH"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-05T14:49:00Z","employer_posted_date":null,"last_verified_at":"2026-11-05T14:49:00Z","board_verified":false,"closed_at":null,"days_open":7,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":7},"description":"Revolut is looking for a Support Specialist Retail to provide customer support through live chat, phone, and email and resolve customer issues.\n\nYou will provide customers with support through in-app live chat, phone, and email. You will take ownership of customer issues, identify solutions, represent Revolut online, and collaborate with international teams to resolve customer concerns. This role may include compensated night and weekend shifts to support 24/7 coverage.\n\nResponsibilitiesProvide customer support through in-app live chat, phone, and email\nEnsure customers feel secure while using product features\nRepresent Revolut online\nCollaborate with international teams to resolve customer issues\n\nRequirementsBachelor's degree, with at least a provisional certificate\n18+ months of customer service experience\nEnglish fluency at C1 level or higher\nWritten and verbal communication skills\nAbility to explain complex issues clearly\nNumeracy, analytical, and IT skills\nAttention to detail\nAbility to solve problems independently\n\nBenefitsCompensated night and weekend shifts\nFlexibility to work from home, the office, or abroad\nRevolut Metal subscription\nYear-round team events","description_format":"text","description_chars":1185,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Digital Banks & Neobanks"],"lifecycle":[{"event":"open","at":"2026-11-05T15:48:00Z"}],"visa":[],"liveness":{"score":79,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.84,"p_room":0.945,"age_days":6,"expected_fill_days":15,"reasons":["seen:6","win:mid"],"computed_at":"2026-11-12T10:38:37Z"},"pay":null,"html_url":"https://alion.io/job/revolut-support-specialist-retail","json_url":"https://alion.io/job/revolut-support-specialist-retail.json","meta":{"generated_at":"2026-11-13T04:13:05Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8946,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":659},"rest":"https://alion.io/mcp/rest/get_company?id=659"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Frevolut-support-specialist-retail"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Frevolut-support-specialist-retail"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Frevolut-support-specialist-retail"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/revolut-support-specialist-retail\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Frevolut-support-specialist-retail"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3815277}},{"tool":"search_jobs","arguments":{"company":"revolut.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3815277},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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